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moonlightdesign.co.uk
Reviews:

311 reviews in the last 12 months1,619 total reviews  

4.90
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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21 May 2023
 Verified review
The goods were of a high quality, the service was second to none. I was informed of the delivery date & time & it was fulfilled extremely quickly. Would recommend
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Answer by moonlightdesign.co.uk
23 May 2023
Thank you for leaving such a kind review. We really appreciate your comments about our quality of service provided and delivery lead time.
4 Nov 2023
 Verified review
Amazing customer service, helped me out with lights that were fitted 2 years ago and got damaged recently. Advice and replacement parts sent within a week.
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Answer by moonlightdesign.co.uk
6 Nov 2023
Thank you for your kind words! We're glad we could assist you with your lights. It's always our priority to provide excellent customer service.
1 Dec 2023
 Verified review

Beautiful lamp

Quick delivery. Arrived next day. Packaged well. Beautiful floor lamp and reasonably priced. Much dearer on other sites. Extremely happy with my purchase.
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Answer by moonlightdesign.co.uk
1 Dec 2023
Thank you for your review! We're thrilled to hear that you love your beautiful floor lamp and that it arrived quickly and well-packaged. We're delighted that you found it reasonably priced and are happy with your purchase.
15 Oct 2023
 Verified review

Excellent Experience!

First time using Moonlight Design and very impressed. Easy to order online, speedy delivery and quality products. Will definitely use again, thank you.
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Answer by moonlightdesign.co.uk
16 Oct 2023
Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with us. We're glad that you found the online ordering process easy, enjoyed the fast delivery, and were satisfied with the quality of our products. We look forward to serving you again in the future. Thank you for choosing Moonlight Design!
6 Jul 2023
 Verified review
Service was amazing so quick and efficient. Loved my purchase, products are very high quality. Very pleased with my experience with this company
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Answer by moonlightdesign.co.uk
6 Jul 2023
Thank you for taking the time to leave such lovely feedback. It is fantastic to hear that you are happy with the level of service received and the products purchased!
8 Jul 2023
 Verified review

Glass lamp base looks great

The glass lamp base arrived promptly and safely being very well packed, looks lovely. Happy customer, would definitely this site again.
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Answer by moonlightdesign.co.uk
10 Jul 2023
We're thrilled to hear that you're satisfied with your purchase! Thank you for your positive feedback and the lovely photo!
17 Aug 2023
 Verified review

Fast delivery great prices

Fast delivery, good prices for excellent products (Hunza). Have used on more than one occasion and had good experiences each time.
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Answer by moonlightdesign.co.uk
17 Aug 2023
Thank you for taking the time to leave us such a fantastic review. It is lovely to hear that you are a happy, repeating customer of ours and we look forward to serving you again in the future.
21 Nov 2023
 Verified review

Collingwood H4 Pro downlights

Ordered some Collingwood downlights. Very competitive price, well packaged and arrived the next day. Great experience - again!
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Answer by moonlightdesign.co.uk
24 Nov 2023
Thank you for your review! We're thrilled you had a great experience with our Collingwood downlights—competitive pricing, packaging and next-day delivery. We appreciate your continued support and look forward to serving you again!
6 Dec 2023
 Verified review
Bought a light from them. Service was impressive. Not put it up yet so can't comment on quality or anything else as of tet
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21 May 2023
 Verified review
Great customer service, extra info provided to help, competitive prices, prompt dispatch and next day delivery. Thank you!
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Answer by moonlightdesign.co.uk
23 May 2023
Thank you for taking the time to leave feedback. It is lovely to hear that you are happy with the level of service received and the quick delivery time.
27 Apr 2023
 Verified review
Always been very happy with a clear and easy-to-navigate website for ordering + prompt delivery of Collingwood products.
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Answer by moonlightdesign.co.uk
27 Apr 2023
Thank you for the positive review! We're glad to have provided an easy ordering experience.
16 Sept 2023
 Verified review
Fantastic light fitting beautiful quality, fast delivery and excellent card packaging so arrived in tip top condition
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Answer by moonlightdesign.co.uk
19 Sept 2023
Thank you for your fantastic review! We're thrilled to hear that you love the light fittings and that they arrived in perfect condition. We take pride in providing high-quality products and efficient delivery services. Enjoy your new lights!
26 Jun 2023
 Verified review
Quick response and delivery time. Well priced , good quality light fittings. Excellent customer experience overall!
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Answer by moonlightdesign.co.uk
26 Jun 2023
Thank you for taking the time to leave such a great review. We are really pleased to hear that you are happy with our customer service and quality of the fittings you received!
30 Nov 2023
 Verified review
Very good value, cheapest site I could find on the internet for the lights 8 bought. They were shipped out quickly.
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Answer by moonlightdesign.co.uk
1 Dec 2023
Thank you for your review! We're glad to hear that you found very good value and that we offered the most competitive prices for the lights you purchased. We appreciate your feedback and are pleased that the items were shipped out quickly.
28 Nov 2023
 Verified review
Light fitting as described, perfect for our kitchen. Exactly what we wanted. Delivery much quicker than expected.
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Answer by moonlightdesign.co.uk
30 Nov 2023
Thank you for your review! We're thrilled to hear that the light fitting met your expectations and is perfect for your kitchen. We're also delighted that the delivery was quicker than anticipated.
3 Dec 2023
 Verified review
Unbelievably efficient and personal customer service. Fast, quick and friendly. A really good product too!
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Answer by moonlightdesign.co.uk
4 Dec 2023
Thank you for your wonderful review! We're thrilled to hear that you experienced unbelievably efficient and personal customer service. We're glad you found our service fast, quick, and friendly.
7 Oct 2023
 Verified review
Great range of lights. Found exactly what I wanted and they were sent very quickly and were well packaged.
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Answer by moonlightdesign.co.uk
9 Oct 2023
Thank you for your review! We're delighted that you found exactly what you wanted from our selection of lights and that your order was sent promptly and well-packaged.
1 Dec 2023
 Verified review
Amazing light, fantastic quality and customer services. Would definitely use again with no hesitation.
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your fantastic review! We're thrilled to hear that you love the light and found our quality and customer service helpful.
5 Jun 2023
 Verified review
The delivery was quick and fedex driver was polite and courteous, the lamp was perfect. Thank you
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Answer by moonlightdesign.co.uk
5 Jun 2023
Thank you for your lovely feedback! It's lovely to know that the delivery arrived promptly and the driver delivered in a polite manner. We are happy to hear you are pleased with the light received.
10 Nov 2023
 Verified review
Package arrived on time and was superbly packaged Excellent email back up. What more do you need
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Answer by moonlightdesign.co.uk
10 Nov 2023
Thank you for your kind review! We're delighted to hear that your package arrived on time and was well-packaged. We strive to provide excellent service, and we appreciate your positive feedback.