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moonlightdesign.co.uk
Reviews:

310 reviews in the last 12 months1,613 total reviews  

4.90
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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14 Jan 2024
 Verified review
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for taking the time to leave us a 5* rating!
10 Jan 2024
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Answer by moonlightdesign.co.uk
11 Jan 2024
Thank you for taking the time to leave us a 5* rating!
3 Jan 2024
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for taking the time to leave us a 5* rating!
30 Dec 2023
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for taking the time to leave us a 5* rating!
17 Apr 2023
 Verified review

Bought a lot of Collingwood…

I’ve bought a lot of Collingwood Lighting gear thru MoonlightDesign and they have been excellent - clear website that’s easy to navigate, competitive pricing, simple online ordering process, small discount for large orders, speedy processing and delivery from Collingwood. When a Collingwood connector was missing from the website - but available on their in-house system - they added it to the website within the hour so that I could place my order. THAT’S CUSTOMER SERVICE!
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Answer by moonlightdesign.co.uk
27 Apr 2023
Thank you for the amazing review! We're thrilled to have provided excellent service and products.
5 Sept 2023
 Verified review

First Class Web Site

I think that "Moonlightdesign" is one of the best web sites I have used for a long time. The online purchase was easy and non fussy. The feedback by e-mail from the moment of online purchase was first class. They informed me day by day of the state of my purchase and when the goods could be expected. The whole process was very quick and hassle free. Also there was the extra security feature of a "Safe" purchase guarantee. Highly recommend! CT
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Answer by moonlightdesign.co.uk
6 Sept 2023
Thank you so much for your kind words! We're thrilled that you had such a positive experience with us. Your satisfaction is our top priority, and we're delighted that you found our online purchase process easy and hassle-free, with excellent email updates. We look forward to serving you again in the future.
7 Dec 2023
 Verified review

Great Customer Service team

Great website, competitive prices and very wide choice of styles...ordered a number of different items, some of which were not suitable and needed returning, so had to contact customer service several times - eg. courier lost one parcel etc...what was very refreshing, was the excellent level of customer service; prompt and helpful responses to emails or phone calls. So definitely making Moonlight my first choice when browsing lighting fittings
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your wonderful review! We're thrilled to hear that you found our website great, prices competitive, and styles varied. We appreciate your acknowledgment of our Customer Service team's excellence in handling various situations. If you ever need more lighting or have any questions, we look forward to being your first choice. Your support means a lot to us!
8 Dec 2023
 Verified review

Great experience all round!

The price was great, but the reviews are what really matters. The reviews are totally justified. I couldn't have experienced better customer service. With chandeliers you always get some chipped crystals. I reached out and 3 replacement crystal were here within 24 hours meaning we didn't have to reschedule the electrician. Brilliant service and will definitely use again. Oh, the light looks amazing too!
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Answer by moonlightdesign.co.uk
8 Dec 2023
Thank you for your fantastic review! We're thrilled to hear about your great experience and that our customer service exceeded your expectations. It's wonderful to know the replacement crystals arrived promptly. If you ever need more lighting or assistance in the future, we look forward to serving you again. Your support is appreciated!
17 Oct 2023
 Verified review

Sullivan Tiffany Glass floor lamp.

Sullivan Tiffany Glass floor standing lamp. Very quick delivery of lamp. Lovely lamp and a good price. It looks good lit up, but still looks good when unlit because of the lovely colouring on the shade. Lesser quality lamps (like a previous small lamp we had) lack the lovely light almost watercolour feeling of the glass in this lamp. Very pleased with it and efficient delivery
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Answer by moonlightdesign.co.uk
17 Oct 2023
Thank you for your wonderful review! We're delighted to hear that you're enjoying the Sullivan Tiffany Glass Floor Lamp. It's great to know that you're satisfied with both the product and our efficient delivery service.
7 Jul 2023
 Verified review
Great customer service. I called to check delivery lead times as moving house but didn’t need to worry as it arrived next day. Unfortunately one of the glass pendants were broken in transit. I sent a photo and they sent a replacement out the next day. I can’t fault them. Very friendly and professional (and loads cheaper for the exact same lights as in JL).
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Answer by moonlightdesign.co.uk
10 Jul 2023
Thank you for your kind words! We're glad we could provide excellent service and promptly resolve the issue.
6 Nov 2023
 Verified review

Great prices and service!

The service was great. The lady that dealt with me did everything to offer the best prices and make the system work, as I was having trouble to apply the discount. Their prices are quite competitive and with the extra discount I got the best offer in market. Also very speedy delivery. Highly recommended.
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Answer by moonlightdesign.co.uk
7 Nov 2023
Thank you for your kind words and 5-star review! We're thrilled to hear that you had a great experience with our service and pricing. We always aim to provide the best for our customers.
6 Dec 2023
 Verified review

A welcome site

The parcel was delivered promptly and the bulbs were well packed. I was particularly pleased by the fact that the first time I went on the site I could not get the payment system to work. After leaving the site i received an e-mail inviting me back and the system worked this time.
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your review! We're delighted to hear that you had a positive experience with our prompt delivery and well-packed bulbs. We appreciate your patience with the payment system and are glad you returned successfully.
10 May 2023
 Verified review

First class service

Ordered 4 light fittings from Moonlight then found them cheaper elsewhere, emailed Moonlight and they price-matched - fantastic! Items delivered within 2 days of placing order, absolutely spot on. No areas for improvement as far as we're concerned.
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Answer by moonlightdesign.co.uk
11 May 2023
Thank you for your feedback. We are really pleased to hear that you are happy with the service and delivery time experienced. Thank you for taking the time to leave us a review!
4 Dec 2023
 Verified review

Great service and price.

Ordered and spoke with Fionnuala, very knowable and couldn't' do enough to help. Ordered a lot of lights, came in four deferent, deliveries. All great bar one delivery, flagged and sorted instantly. Prices excellent as is the quality.
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Answer by moonlightdesign.co.uk
4 Dec 2023
Thank you for your review! We're grateful for your kind words about our great service, knowledgeable staff like Fionnuala, and competitive prices. We're glad to hear that any issues were flagged and sorted instantly. If you have more lighting needs or questions, feel free to reach out. We appreciate your support!
10 Sept 2023
 Verified review
Brilliant as usual. Can't find fault with their design and service. This is my third purchase from this company and won't be looking elsewhere if I need anymore lighting. Expensive, but if you want quality you get what you paid for
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Answer by moonlightdesign.co.uk
19 Sept 2023
Thank you for your continued support and kind words! We're delighted to have you as a loyal customer and are thrilled that you've been consistently pleased with our products and service. We understand the value of quality, and we're here to deliver it. If you ever need more lighting in the future, we'll be here to assist you. Your satisfaction means a lot to us.
17 Apr 2023
 Verified review

Fast, Friendly, efficient service

Moonlight design are always a pleasure to deal with, everyone is helpful on the phone and offer great advice and assistance. Deliveries are always prompt and on time. I would definitely recommend them and will continue to use them.
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Answer by moonlightdesign.co.uk
27 Apr 2023
Thank you for the great review! We're glad to have been helpful and provided prompt deliveries.
30 Nov 2023
 Verified review

Great Price Brilliant Service

We went on line to find the best price for the chandelier we wanted. That was Moonlight Design. Very straightforward, prompt and free delivery and the chandelier was securely packed on a pallet. Can’t fault them. Highly recommend.
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Answer by moonlightdesign.co.uk
30 Nov 2023
Thank you for your wonderful review! We're delighted to hear that you found a great price and experienced brilliant service with us. We appreciate your recommendation and are thrilled to have met your expectations. Thanks for choosing Moonlight Design!
3 Aug 2023
 Verified review

The Moonlight design web site is great.

The Moonlight design web site is available to view, quote and purchase from whenever needed, this is such a useful tool when trying to specify or quote lighting especially if out of hours. Deliveries are always very fast
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Answer by moonlightdesign.co.uk
4 Aug 2023
Thank you for your great comments and feedback. We are really pleased our service meets your trade needs.
16 May 2023
 Verified review

Extremely fast delivery.

Really fast turn round, item arrived in perfect order despite a lot of damage to the exterior of the box. Delighted with the lights, exactly as described on the website and much cheaper than any other supplier.
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Answer by moonlightdesign.co.uk
17 May 2023
Thank you for the kind feedback. I will be sure to pass on the information regarding the damaged exterior box to the suppliers and couriers to ensure this is less likely to happen in the future. However, I am happy to hear that overall you are happy with the service and the light fittings received.
1 Aug 2023
 Verified review
Best price I found online by a long shot. And delivered just as quick. Nothing better maybe a DHP delivery as they tell you roughly what time they delivering. But really pleased thanks
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Answer by moonlightdesign.co.uk
1 Aug 2023
Thank you for taking the time to leave a review! we are so pleased you are happy with our service and delivery lead time.