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moonlightdesign.co.uk
Reviews:

272 reviews in the last 12 months1,569 total reviews  

4.89
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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30 Dec 2023
 Verified review
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for taking the time to leave us a 5* rating!
26 Dec 2023
 Verified review
Site was easy to read and delivery quick . Perfect
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for the positive feedback! We're delighted to hear that our site was user-friendly and the delivery was quick.
24 Dec 2023
 Verified review
Arrived earlier than anticipated and in good condition.
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for your kind review! Fantastic to hear! We're pleased your order arrived early and in good condition.
23 Dec 2023
 Verified review

Great service and product, would recommend

Really friendly service when I rang to enquire about the product and delivered ahead of estimate time. Product exactly as described and looks amazing! Would definitely use this company again.
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for your review. Thrilled to hear you had a positive experience! Thank you for recommending us. We're delighted you found our service friendly.
22 Dec 2023
 Verified review
Ordered one day delivery the next Top marks
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our delivery service.
18 Dec 2023
 Verified review
Super fast delivery- beautiful product!
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Answer by moonlightdesign.co.uk
18 Dec 2023
Thank you for your review! We're delighted to hear that you experienced super-fast delivery and are pleased with the product purchased.
18 Dec 2023
 Verified review

Excellent product and service

So far excellent lights. Service was superb as well
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Answer by moonlightdesign.co.uk
18 Dec 2023
Thank you for your review! We're thrilled to hear that you are happy with your lights and that you experienced superb service.
16 Dec 2023
 Verified review
Very prompt delivery but unfortunately the item was damaged. The company organised quick collection and refund.
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Answer by moonlightdesign.co.uk
18 Dec 2023
Thank you for your review! We're sorry to hear about the damage but appreciate your understanding. We're glad we could swiftly organise the collection and issue a refund.
14 Dec 2023
 Verified review
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Answer by moonlightdesign.co.uk
18 Dec 2023
Thank you for taking the time to leave us a 5* rating!
12 Dec 2023
 Verified review
Lovely lights, great price and arrived quickly
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Answer by moonlightdesign.co.uk
14 Dec 2023
Thank you for your review! We're delighted to hear that you love the lights (and the price!) and received them quickly.
11 Dec 2023
 Verified review
Quick delivery and item as described
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Answer by moonlightdesign.co.uk
14 Dec 2023
Thank you for your review! We're pleased to hear that you experienced quick delivery and that the item met your expectations.
9 Dec 2023
 Verified review
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Answer by moonlightdesign.co.uk
14 Dec 2023
Thank you for taking the time to leave us a 5* rating!
8 Dec 2023
 Verified review
Loved the product Arrived safely
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Answer by moonlightdesign.co.uk
14 Dec 2023
Thank you for your review! We're delighted to hear that you loved the product and that it arrived safely.
8 Dec 2023
 Verified review

Great experience all round!

The price was great, but the reviews are what really matters. The reviews are totally justified. I couldn't have experienced better customer service. With chandeliers you always get some chipped crystals. I reached out and 3 replacement crystal were here within 24 hours meaning we didn't have to reschedule the electrician. Brilliant service and will definitely use again. Oh, the light looks amazing too!
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Answer by moonlightdesign.co.uk
8 Dec 2023
Thank you for your fantastic review! We're thrilled to hear about your great experience and that our customer service exceeded your expectations. It's wonderful to know the replacement crystals arrived promptly. If you ever need more lighting or assistance in the future, we look forward to serving you again. Your support is appreciated!
7 Dec 2023
 Verified review
Great product and great service. Easy to speak to and great communication. Thank you
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your wonderful review! We're delighted to hear that you found our product and our service excellent.
7 Dec 2023
 Verified review
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for taking the time to leave us a 5* rating!
7 Dec 2023
 Verified review
Excellent service. Quick delivery
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your review! We're pleased to hear that you experienced excellent service and quick delivery.
7 Dec 2023
 Verified review

Great Customer Service team

Great website, competitive prices and very wide choice of styles...ordered a number of different items, some of which were not suitable and needed returning, so had to contact customer service several times - eg. courier lost one parcel etc...what was very refreshing, was the excellent level of customer service; prompt and helpful responses to emails or phone calls. So definitely making Moonlight my first choice when browsing lighting fittings
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your wonderful review! We're thrilled to hear that you found our website great, prices competitive, and styles varied. We appreciate your acknowledgment of our Customer Service team's excellence in handling various situations. If you ever need more lighting or have any questions, we look forward to being your first choice. Your support means a lot to us!
6 Dec 2023
 Verified review

A welcome site

The parcel was delivered promptly and the bulbs were well packed. I was particularly pleased by the fact that the first time I went on the site I could not get the payment system to work. After leaving the site i received an e-mail inviting me back and the system worked this time.
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your review! We're delighted to hear that you had a positive experience with our prompt delivery and well-packed bulbs. We appreciate your patience with the payment system and are glad you returned successfully.
6 Dec 2023
 Verified review
Bought a light from them. Service was impressive. Not put it up yet so can't comment on quality or anything else as of tet
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