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moonlightdesign.co.uk
Reviews:

272 reviews in the last 12 months1,569 total reviews  

4.89
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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5 Sept 2023
 Verified review

First Class Web Site

I think that "Moonlightdesign" is one of the best web sites I have used for a long time. The online purchase was easy and non fussy. The feedback by e-mail from the moment of online purchase was first class. They informed me day by day of the state of my purchase and when the goods could be expected. The whole process was very quick and hassle free. Also there was the extra security feature of a "Safe" purchase guarantee. Highly recommend! CT
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Answer by moonlightdesign.co.uk
6 Sept 2023
Thank you so much for your kind words! We're thrilled that you had such a positive experience with us. Your satisfaction is our top priority, and we're delighted that you found our online purchase process easy and hassle-free, with excellent email updates. We look forward to serving you again in the future.
17 Oct 2023
 Verified review

Sullivan Tiffany Glass floor lamp.

Sullivan Tiffany Glass floor standing lamp. Very quick delivery of lamp. Lovely lamp and a good price. It looks good lit up, but still looks good when unlit because of the lovely colouring on the shade. Lesser quality lamps (like a previous small lamp we had) lack the lovely light almost watercolour feeling of the glass in this lamp. Very pleased with it and efficient delivery
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Answer by moonlightdesign.co.uk
17 Oct 2023
Thank you for your wonderful review! We're delighted to hear that you're enjoying the Sullivan Tiffany Glass Floor Lamp. It's great to know that you're satisfied with both the product and our efficient delivery service.
7 Jul 2023
 Verified review
Great customer service. I called to check delivery lead times as moving house but didn’t need to worry as it arrived next day. Unfortunately one of the glass pendants were broken in transit. I sent a photo and they sent a replacement out the next day. I can’t fault them. Very friendly and professional (and loads cheaper for the exact same lights as in JL).
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Answer by moonlightdesign.co.uk
10 Jul 2023
Thank you for your kind words! We're glad we could provide excellent service and promptly resolve the issue.
5 Apr 2023
 Verified review

Timely delivery and competitive price

Ordering my outside lights was straightforward and the price offered by Moonlight Design was very competitive. Furthermore the lights were delivered promptly; however, it would have been helpful to have been provided with tracking information in advance to ensure I was at home when the lights were delivered. Luckily on this occasion I was at home.
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Answer by moonlightdesign.co.uk
5 Apr 2023
Thank you for your feedback. It is lovely to hear that you are pleased with the products and the price you received, however, we are sorry to hear that you didn't receive your tracking prior to delivery, we will be sure to raise this with the courier to ensure this can be avoided in the future.
6 Nov 2023
 Verified review

Great prices and service!

The service was great. The lady that dealt with me did everything to offer the best prices and make the system work, as I was having trouble to apply the discount. Their prices are quite competitive and with the extra discount I got the best offer in market. Also very speedy delivery. Highly recommended.
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Answer by moonlightdesign.co.uk
7 Nov 2023
Thank you for your kind words and 5-star review! We're thrilled to hear that you had a great experience with our service and pricing. We always aim to provide the best for our customers.
10 May 2023
 Verified review

First class service

Ordered 4 light fittings from Moonlight then found them cheaper elsewhere, emailed Moonlight and they price-matched - fantastic! Items delivered within 2 days of placing order, absolutely spot on. No areas for improvement as far as we're concerned.
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Answer by moonlightdesign.co.uk
11 May 2023
Thank you for your feedback. We are really pleased to hear that you are happy with the service and delivery time experienced. Thank you for taking the time to leave us a review!
10 Sept 2023
 Verified review
Brilliant as usual. Can't find fault with their design and service. This is my third purchase from this company and won't be looking elsewhere if I need anymore lighting. Expensive, but if you want quality you get what you paid for
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Answer by moonlightdesign.co.uk
19 Sept 2023
Thank you for your continued support and kind words! We're delighted to have you as a loyal customer and are thrilled that you've been consistently pleased with our products and service. We understand the value of quality, and we're here to deliver it. If you ever need more lighting in the future, we'll be here to assist you. Your satisfaction means a lot to us.
17 Apr 2023
 Verified review

Fast, Friendly, efficient service

Moonlight design are always a pleasure to deal with, everyone is helpful on the phone and offer great advice and assistance. Deliveries are always prompt and on time. I would definitely recommend them and will continue to use them.
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Answer by moonlightdesign.co.uk
27 Apr 2023
Thank you for the great review! We're glad to have been helpful and provided prompt deliveries.
27 Feb 2024
 Verified review
I wanted a product you had the product you had a system in place to supply and deliver the price was sensible so i bought and paid and i am pleased with the product should be getting installed next week many thanks Adrian
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Answer by moonlightdesign.co.uk
28 Feb 2024
Thank you for choosing us! We're delighted to hear you found the product you needed at a sensible price. It's great to know you're pleased with your purchase.
3 Aug 2023
 Verified review

The Moonlight design web site is great.

The Moonlight design web site is available to view, quote and purchase from whenever needed, this is such a useful tool when trying to specify or quote lighting especially if out of hours. Deliveries are always very fast
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Answer by moonlightdesign.co.uk
4 Aug 2023
Thank you for your great comments and feedback. We are really pleased our service meets your trade needs.
16 May 2023
 Verified review

Extremely fast delivery.

Really fast turn round, item arrived in perfect order despite a lot of damage to the exterior of the box. Delighted with the lights, exactly as described on the website and much cheaper than any other supplier.
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Answer by moonlightdesign.co.uk
17 May 2023
Thank you for the kind feedback. I will be sure to pass on the information regarding the damaged exterior box to the suppliers and couriers to ensure this is less likely to happen in the future. However, I am happy to hear that overall you are happy with the service and the light fittings received.
1 Aug 2023
 Verified review
Best price I found online by a long shot. And delivered just as quick. Nothing better maybe a DHP delivery as they tell you roughly what time they delivering. But really pleased thanks
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Answer by moonlightdesign.co.uk
1 Aug 2023
Thank you for taking the time to leave a review! we are so pleased you are happy with our service and delivery lead time.
8 Sept 2023
 Verified review
We are an electrical company and have been using Moonlight for years. Their customer service is great and the deliveries always come on time. Great supplier to work with!
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Answer by moonlightdesign.co.uk
8 Sept 2023
Thank you for your loyal support and kind words! We appreciate your trust in Moonlight over the years. We're committed to providing excellent customer service and prompt deliveries to meet your needs. It's a pleasure working with you, and we look forward to continuing our partnership.
21 May 2023
 Verified review
The goods were of a high quality, the service was second to none. I was informed of the delivery date & time & it was fulfilled extremely quickly. Would recommend
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Answer by moonlightdesign.co.uk
23 May 2023
Thank you for leaving such a kind review. We really appreciate your comments about our quality of service provided and delivery lead time.
4 Nov 2023
 Verified review
Amazing customer service, helped me out with lights that were fitted 2 years ago and got damaged recently. Advice and replacement parts sent within a week.
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Answer by moonlightdesign.co.uk
6 Nov 2023
Thank you for your kind words! We're glad we could assist you with your lights. It's always our priority to provide excellent customer service.
15 Oct 2023
 Verified review

Excellent Experience!

First time using Moonlight Design and very impressed. Easy to order online, speedy delivery and quality products. Will definitely use again, thank you.
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Answer by moonlightdesign.co.uk
16 Oct 2023
Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with us. We're glad that you found the online ordering process easy, enjoyed the fast delivery, and were satisfied with the quality of our products. We look forward to serving you again in the future. Thank you for choosing Moonlight Design!
6 Jul 2023
 Verified review
Service was amazing so quick and efficient. Loved my purchase, products are very high quality. Very pleased with my experience with this company
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Answer by moonlightdesign.co.uk
6 Jul 2023
Thank you for taking the time to leave such lovely feedback. It is fantastic to hear that you are happy with the level of service received and the products purchased!
11 Apr 2023
 Verified review
Phenomenal service, great choice of products, i couldn't believe it when they arrived at our place the next morning. Couldn't have been happier.
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8 Jul 2023
 Verified review

Glass lamp base looks great

The glass lamp base arrived promptly and safely being very well packed, looks lovely. Happy customer, would definitely this site again.
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Answer by moonlightdesign.co.uk
10 Jul 2023
We're thrilled to hear that you're satisfied with your purchase! Thank you for your positive feedback and the lovely photo!
6 Apr 2023
 Verified review

Clear website, competitive pricing on Collingwood products

Clear website. Competitive pricing (after large order discount). Easy ordering process. Delivery was quick, direct from Collingwood.
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