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moonlightdesign.co.uk
Reviews:

269 reviews in the last 12 months1,566 total reviews  

4.90
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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3 Mar 2024
 Verified review
There was a tasteful selection of lighting available. Communication was good, delivery was timeous and products were well-packaged.
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Answer by moonlightdesign.co.uk
4 Mar 2024
Thank you for your positive feedback! We're delighted to hear that you found our selection tasteful and that the communication, delivery, and packaging met your expectations.
2 days ago
 Verified review
The best price on the internet Fantastic customer service Arrived in excellent time Would recommend them to everyone
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Answer by moonlightdesign.co.uk
2 hours ago
Thank you for your review! We're thrilled to hear that you had such a positive experience with us. Providing excellent customer service and timely delivery are top priorities for us, and we're glad to know we hit the mark. We truly appreciate your recommendation and look forward to serving you again in the future.
2 days ago
 Verified review
Very helpful whe I needed to return the light.the product was great but my fault for choosing a wrong position
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28 Feb 2024
 Verified review
Seamless Quality light Very well packaged ( double boxed) Very quick delivery Many thanks!
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Answer by moonlightdesign.co.uk
28 Feb 2024
Thank you for your wonderful review! We're thrilled to hear that your experience with us was seamless, and that you're pleased with the quality of the light.
3 days ago
 Verified review
Great product at an excellent price. Good communication and fast delivery from Moonlight.
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Answer by moonlightdesign.co.uk
3 days ago
Thank you so much for the brilliant review. We strive to offer great products at great prices, with excellent communication and fast delivery. Thanks for choosing Moonlight.
13 days ago
 Verified review
Good service. I found the floor lamp i was looking for...which I had found nowhere else
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Answer by moonlightdesign.co.uk
13 days ago
Thank you very much for the 5* review and great feedback! We're pleased to have been of assistance.
11 Mar 2024
 Verified review
Ordered Friday delivered Monday morning, superb service.
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Answer by moonlightdesign.co.uk
12 Mar 2024
Thank you for the great feedback! We're thrilled to hear you received superb service with a quick delivery.
6 Mar 2024
 Verified review
An outstanding service. Extremely quick and efficient.
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Answer by moonlightdesign.co.uk
6 Mar 2024
Thank you so much for taking the time to leave such a fantastic review. We're very pleased to hear that you are happy with the level of service received!
4 days ago
 Verified review
Quick delivery and great quality product.
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Answer by moonlightdesign.co.uk
3 days ago
Thank you for your fantastic review. We are so pleased to hear that you were happy with the quality of the product and speed of delivery.
6 days ago
 Verified review
Arrived the next day .well packed
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8 Mar 2024
 Verified review
Accent service totally recommend
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Answer by moonlightdesign.co.uk
12 Mar 2024
Thank you very much for taking the time to leave us a 5* star review!
2 Mar 2024
 Verified review

Nothing could be improved.

Nothing. Service was excellent.
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Answer by moonlightdesign.co.uk
4 Mar 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you found our service excellent.
8 days ago
 Verified review
First class, prompt service!
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Answer by moonlightdesign.co.uk
7 days ago
Thank you for your fantastic review. It is great to hear that you received first class customer service.
2 days ago
 Verified review
Always on time
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Answer by moonlightdesign.co.uk
2 hours ago
Thank you for your feedback! We're delighted to hear that our commitment to quick delivery has met your expectations.
3 days ago
 Verified review
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Answer by moonlightdesign.co.uk
3 days ago
Thank you for taking the time to leave a 5* rating!
7 days ago
 Verified review
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Answer by moonlightdesign.co.uk
7 days ago
Thank you for taking the time to leave a 5* rating!
2 Mar 2024
 Verified review
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Answer by moonlightdesign.co.uk
4 Mar 2024
Thank you for your kind words!
13 Feb 2024
 Verified review

Endon Ridley lampshade

All good. Product wasn’t supposed to be in stock until 16th Feb (ordered a few days before). Received update on 11th to confirm delivery booked and received on 13th. Excellent service and would certainly use again.
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for sharing your experience! We're pleased to hear that you received your product earlier than expected and that you found our service excellent. We appreciate your feedback and look forward to serving you again in the future.
7 Feb 2024
 Verified review

Excellent service

Very happy with my light fitting. It's not been installed yet but it looks really beautiful. The light was packaged extremely well! Nothing was going to damage it along it's journey. Very grateful.
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Answer by moonlightdesign.co.uk
7 Feb 2024
We're thrilled to hear you're happy with your light fitting and our service! Thank you for your kind words. If you ever need assistance in the future, feel free to reach out. Enjoy your beautiful new light.
4 Feb 2024
 Verified review
Such a pleasure to order from this company. They went above and beyond to help me find the right bulbs for my lamps . Delivery was next day super fast . Packed well . Very happy thank you
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Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Our team is dedicated to providing excellent service, and we're glad we could assist you in finding the right bulbs for your lamps.