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moonlightdesign.co.uk
Reviews:

272 reviews in the last 12 months1,569 total reviews  

4.89
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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24 Jan 2024
 Verified review

Quick turn around

Very speedy distribution and decent price
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thanks for your review! We're glad you enjoyed our quick service and found our prices reasonable.
LP
Lorr P.
Launceston
21 Jan 2024
 Verified review
Speedy delivery and lovely product
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thanks for your review! We're thrilled you received your order quickly and that you love the product.
20 Jan 2024
 Verified review
Arrived on time in a great condition
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for sharing your experience! We're delighted to hear your order arrived on time and in great condition.
19 Jan 2024
 Verified review

Lovely lights and good service

The lights ordered look lovely and feel well made. Our builder fitted them and we've yet to turn them on but very happy with the purchase so far. Delivery was quick too.
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Answer by moonlightdesign.co.uk
26 Jan 2024
We're thrilled to hear you love the lights! It's great to know they meet your expectations.
18 Jan 2024
 Verified review

Endon Hackney floor lamp

The floor lamp was exactly what I wanted. Prompt delivery and very well packaged. Ordered two G9 dimmable bulbs recommended for the lamp. However they did not fit the lamp. Too long. Contacted Moonlight Designs. Problem dealt with efficiently, resulting in a quick refund. No hassle. Very impressed. Good experience.
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Answer by moonlightdesign.co.uk
26 Jan 2024
We're delighted to hear that the floor lamp is exactly what you wanted! Please accept our apologies for the inconvenience with the bulbs, but we're glad we could resolve it efficiently for you.
18 Jan 2024
 Verified review
Wonderful To improve stop sending this trash!!
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for your feedback. We're sorry to hear you're receiving unwanted communications. Your satisfaction is important to us, and we'll make sure to address this issue promptly.
16 Jan 2024
 Verified review
good comms. Arrived when they said it would. Best price found too
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for your positive review! We're thrilled to hear that you found our communication effective and that your order arrived as expected. We're committed to providing the best prices and service to our customers.
16 Jan 2024
 Verified review
Amazing service.. super fast delivery… absolutely thrilled with the light
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Answer by moonlightdesign.co.uk
26 Jan 2024
We're delighted to hear your positive feedback! Thank you for appreciating our service and speedy delivery. We're thrilled that you're pleased with your new light.
15 Jan 2024
 Verified review

Great looking mother& child lamp

Nice quality for the price paid, looks lovely in our room, especially when lit. A great upgrade from the old halogen lamped unit and will cost very little to run.
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for your kind words! We're thrilled to hear that the mother & child lamp is a great addition to your room and that you're pleased with the quality.
15 Jan 2024
 Verified review
Excellent price and service. Lights really good quality
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Answer by moonlightdesign.co.uk
26 Jan 2024
We appreciate your positive feedback! Delighted to hear you found our prices and service excellent. It's great to know you're satisfied with the quality of the lights.
14 Jan 2024
 Verified review
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for taking the time to leave us a 5* rating!
14 Jan 2024
 Verified review

Moonlight excellent but courier service pathetic.

Moonlight’s communication and speed of despatch to their courier was excellent. However, their courier’s performance was pathetic and it took them 5 days to deliver a ‘next day’ delivery. Moonlight customer care department were very supportive in resolving this issue.
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for your feedback! We're pleased to hear that you found our communication and despatch process excellent. We apologise for the inconvenience caused by the courier's delayed delivery. We appreciate your patience and are glad our customer care team could assist in resolving the issue.
12 Jan 2024
 Verified review
Beautiful thing and fantastic customer care.
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for your kind words! We appreciate your positive feedback on our customer care.
11 Jan 2024
 Verified review
Great price, good product and fast delivery.
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Answer by moonlightdesign.co.uk
11 Jan 2024
We're delighted to hear you had such a positive experience! Thank you for choosing us.
11 Jan 2024
 Verified review
Ordered two lamps on pre-order. Came early. Thanks
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Answer by moonlightdesign.co.uk
11 Jan 2024
Thank you for your positive feedback! We're delighted to hear that your pre-ordered lamps arrived ahead of schedule!
10 Jan 2024
 Verified review
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Answer by moonlightdesign.co.uk
11 Jan 2024
Thank you for taking the time to leave us a 5* rating!
10 Jan 2024
 Verified review
Beautiful product, great price and fast delivery.
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Answer by moonlightdesign.co.uk
11 Jan 2024
Thank you for your kind words! We're thrilled to hear that you are pleased with our product, price and delivery!
10 Jan 2024
 Verified review

Good service

Delivered in 2 parts, but no issues at all, good products and fast delivery
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Answer by moonlightdesign.co.uk
10 Jan 2024
Thank you for your feedback! We're pleased to hear that you had a positive experience with our service.
10 Jan 2024
 Verified review
The lamp was bigger thank I thought buts it beautifully. Good service
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Answer by moonlightdesign.co.uk
10 Jan 2024
Thank you for your review! Providing good service is important to us, and we appreciate your positive feedback.
9 Jan 2024
 Verified review

Ceiling lights

Great price, quality product (although not installed yet), well packaged for protection and speedy delivery.
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We're delighted to hear you found our ceiling lights to be of great quality and reasonably priced. We take pride in providing well-packaged items for a safe delivery experience.