moonlightdesign.co.uk- Logo - reviews

moonlightdesign.co.uk
Reviews:

269 reviews in the last 12 months1,566 total reviews  

4.90
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 25 Apr 2013
The Trustmark indicates trustworthy online retailers.
moonlightdesign.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for moonlightdesign.co.uk

Filter
 Sort by  
Relevance
(252)
(3)
Reset
30 Nov 2023
 Verified review
Fantastic light highly recommend
Report review
Answer by moonlightdesign.co.uk
30 Nov 2023
Thank you for your fantastic review! We're thrilled to hear that you love the light. Your recommendation means a lot to us.
2 Dec 2023
 Verified review
Easy to order and quick delivery
Report review
Answer by moonlightdesign.co.uk
4 Dec 2023
Thank you for your review! We're glad to hear that your ordering experience was easy, and you received quick delivery.
5 Dec 2023
 Verified review
Very fast delivery
Report review
Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your review! We're pleased to hear that you experienced very fast delivery.
5 Dec 2023
 Verified review
communicative!
Report review
Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your review! We're glad to hear that you found our communication effective.
14 Dec 2023
 Verified review
Report review
Answer by moonlightdesign.co.uk
18 Dec 2023
Thank you for taking the time to leave us a 5* rating!
9 Dec 2023
 Verified review
Report review
Answer by moonlightdesign.co.uk
14 Dec 2023
Thank you for taking the time to leave us a 5* rating!
7 Dec 2023
 Verified review
Report review
Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for taking the time to leave us a 5* rating!
6 Dec 2023
 Verified review
Report review
Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for taking the time to leave us a 5* rating!
1 Dec 2023
 Verified review
Report review
Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for taking the time to leave us a 5* rating!
30 Nov 2023
 Verified review
Report review
Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for taking the time to leave us a 5* rating!
29 Nov 2023
 Verified review
Report review
Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for taking the time to leave us a 5* rating!
17 Apr 2023
 Verified review

Bought a lot of Collingwood…

I’ve bought a lot of Collingwood Lighting gear thru MoonlightDesign and they have been excellent - clear website that’s easy to navigate, competitive pricing, simple online ordering process, small discount for large orders, speedy processing and delivery from Collingwood. When a Collingwood connector was missing from the website - but available on their in-house system - they added it to the website within the hour so that I could place my order. THAT’S CUSTOMER SERVICE!
Report review
Answer by moonlightdesign.co.uk
27 Apr 2023
Thank you for the amazing review! We're thrilled to have provided excellent service and products.
5 Sept 2023
 Verified review

First Class Web Site

I think that "Moonlightdesign" is one of the best web sites I have used for a long time. The online purchase was easy and non fussy. The feedback by e-mail from the moment of online purchase was first class. They informed me day by day of the state of my purchase and when the goods could be expected. The whole process was very quick and hassle free. Also there was the extra security feature of a "Safe" purchase guarantee. Highly recommend! CT
Report review
Answer by moonlightdesign.co.uk
6 Sept 2023
Thank you so much for your kind words! We're thrilled that you had such a positive experience with us. Your satisfaction is our top priority, and we're delighted that you found our online purchase process easy and hassle-free, with excellent email updates. We look forward to serving you again in the future.
17 Oct 2023
 Verified review

Sullivan Tiffany Glass floor lamp.

Sullivan Tiffany Glass floor standing lamp. Very quick delivery of lamp. Lovely lamp and a good price. It looks good lit up, but still looks good when unlit because of the lovely colouring on the shade. Lesser quality lamps (like a previous small lamp we had) lack the lovely light almost watercolour feeling of the glass in this lamp. Very pleased with it and efficient delivery
Report review
Answer by moonlightdesign.co.uk
17 Oct 2023
Thank you for your wonderful review! We're delighted to hear that you're enjoying the Sullivan Tiffany Glass Floor Lamp. It's great to know that you're satisfied with both the product and our efficient delivery service.
7 Jul 2023
 Verified review
Great customer service. I called to check delivery lead times as moving house but didn’t need to worry as it arrived next day. Unfortunately one of the glass pendants were broken in transit. I sent a photo and they sent a replacement out the next day. I can’t fault them. Very friendly and professional (and loads cheaper for the exact same lights as in JL).
Report review
Answer by moonlightdesign.co.uk
10 Jul 2023
Thank you for your kind words! We're glad we could provide excellent service and promptly resolve the issue.
5 Apr 2023
 Verified review

Timely delivery and competitive price

Ordering my outside lights was straightforward and the price offered by Moonlight Design was very competitive. Furthermore the lights were delivered promptly; however, it would have been helpful to have been provided with tracking information in advance to ensure I was at home when the lights were delivered. Luckily on this occasion I was at home.
Report review
Answer by moonlightdesign.co.uk
5 Apr 2023
Thank you for your feedback. It is lovely to hear that you are pleased with the products and the price you received, however, we are sorry to hear that you didn't receive your tracking prior to delivery, we will be sure to raise this with the courier to ensure this can be avoided in the future.
6 Nov 2023
 Verified review

Great prices and service!

The service was great. The lady that dealt with me did everything to offer the best prices and make the system work, as I was having trouble to apply the discount. Their prices are quite competitive and with the extra discount I got the best offer in market. Also very speedy delivery. Highly recommended.
Report review
Answer by moonlightdesign.co.uk
7 Nov 2023
Thank you for your kind words and 5-star review! We're thrilled to hear that you had a great experience with our service and pricing. We always aim to provide the best for our customers.
10 May 2023
 Verified review

First class service

Ordered 4 light fittings from Moonlight then found them cheaper elsewhere, emailed Moonlight and they price-matched - fantastic! Items delivered within 2 days of placing order, absolutely spot on. No areas for improvement as far as we're concerned.
Report review
Answer by moonlightdesign.co.uk
11 May 2023
Thank you for your feedback. We are really pleased to hear that you are happy with the service and delivery time experienced. Thank you for taking the time to leave us a review!
10 Sept 2023
 Verified review
Brilliant as usual. Can't find fault with their design and service. This is my third purchase from this company and won't be looking elsewhere if I need anymore lighting. Expensive, but if you want quality you get what you paid for
Report review
Answer by moonlightdesign.co.uk
19 Sept 2023
Thank you for your continued support and kind words! We're delighted to have you as a loyal customer and are thrilled that you've been consistently pleased with our products and service. We understand the value of quality, and we're here to deliver it. If you ever need more lighting in the future, we'll be here to assist you. Your satisfaction means a lot to us.
17 Apr 2023
 Verified review

Fast, Friendly, efficient service

Moonlight design are always a pleasure to deal with, everyone is helpful on the phone and offer great advice and assistance. Deliveries are always prompt and on time. I would definitely recommend them and will continue to use them.
Report review
Answer by moonlightdesign.co.uk
27 Apr 2023
Thank you for the great review! We're glad to have been helpful and provided prompt deliveries.