moonlightdesign.co.uk- Logo - reviews

moonlightdesign.co.ukReviews

: 1,123Excellent

4.87

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 25/04/2013
updated on: 09/08/2022
moonlightdesign.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At moonlightdesign.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 25/04/2013
updated on: 09/08/2022
moonlightdesign.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At moonlightdesign.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for moonlightdesign.co.uk

197 verified reviews in the last 12 months

1,123 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
Although the lights were not totally what we expected we have decided to keep them and try them out in the summer in our gazebo. After informing the supplier they gave us excellent customer service and even offered to refund us. Would certainly deal with them again
Report review

Show all positive reviews

the most relevant critical review


1 year ago 
The tiffany table lamp arrived quickly and was well packed. However the colours of the lamp were very different to the ones in th e online picture. This lamp was bought specifically to match our existing tiffany ceiling lampshade and colours in the Liiberty material on our settees. The colours are not an a slight variation but totally different. Therefore the picture online is very deceptive .
Report review

Show all critical reviews

Reviews for moonlightdesign.co.uk

Filter 
 Sort by Relevance 
(183)
(8)
(3)
 Verified review
3 months ago
Great product and delivery
Report review
 Verified review
3 months ago
It’s Beautiful stylish lamp
Report review
 Verified review
3 months ago
Report review
 Verified review
3 months ago
Report review
 Verified review
3 months ago
Report review
 Verified review
4 months ago
Placed the order and item arrived early. Although the base was slightly damaged, contacted their service desk and sent a photo as requested new item was received the following day. If only other companies were as helpful and curious as this company. They supply good quality item at good prices and would recommend them highly
Report review
 Verified review
4 months ago
Rock light - just had the lights put up and we love them. Look great in the day but even better at night
Report review
 Verified review
4 months ago
speed of delivery very careful packaging identical to photograh
Report review
 Verified review
4 months ago
Great choice of designs at competitive prices.
Report review
 Verified review
4 months ago
Best price, quick delivery, great product.
Report review
 Verified review
4 months ago
Delivery fast and undamaged.
Report review
 Verified review
4 months ago
Report review
 Verified review
4 months ago
Report review
 Verified review
4 months ago
Report review
 Verified review
7 months ago
Although the lights were not totally what we expected we have decided to keep them and try them out in the summer in our gazebo. After informing the supplier they gave us excellent customer service and even offered to refund us. Would certainly deal with them again
Report review
Answer by moonlightdesign.co.uk
7 months ago
Thank you for your feedback. We're so sorry to hear that you're disappointed in the quality of the product. The fittings are IP20 rated and suitable for use outdoors, with a warranty of 1 year. Please email us if you are unhappy with the standard of the product we would be more than happy to assist you with returning it.
 Verified review
10 months ago
Green velvet looks lovely and the lamp base is good and sturdy/heavy. Only downsides are that the lampshade doesn't let light through so doesn't give a nice green glow (but looks great in lateral daylight), and the finishing of the velvet at top and bottom is a little rough so I had to push the loose/uneven bits back up under the rim. Shouldn't have got through quality control really. I'm also pretty sure one of the support 'arms' isn't level with the others, but I managed to get the shade to look level even if it isn't. Another quality control issue possibly.
Report review
Answer by moonlightdesign.co.uk
9 months ago
Thank you for taking the time to provide feedback. We have taken on board your comments regarding the quality of the lamp received and have passed this onto the supplier for their attention. Please let us know if you require any further assistance and thank you for purchasing with Moonlight Design.
 Verified review
1 year ago
I am always apprehensive when buying anything online as you never know what the outcome will be. However, I can honestly say that the Customer Service I experienced with Moonlight Design is one of the best I have ever had. I chose what I wanted, it was delivered within 2 days and the protective packaging meant there was no chance of breakage! Will be looking to purchase more!
Report review
 Verified review
5 months ago
Excellent and incredibly prompt service for 5 garden drive lamps. The only thing that let them down was their courier company (not their fault therefore..) who piled the entire days deliveries on top of the lamps - even though they were sealed with tape marked "FRAGILE"! Thankfully no damage as the lamps were very well packaged with protective material.
Report review
 Verified review
1 year ago
the automated ordering system is easy to use and the turnaround is measured in minutes, is orders are with suppliers the same day they deal with anomalies and queries quickly fantastic service - the only way they could improve the service is to allow the customer to download receipts against their order numbers once the goods have shipped!
Report review
 Verified review
6 months ago
Ordering the light was very straightforward and arrived as stated. Light was well packaged. There are 2 bolts that hold the light together and 1 of the bolts had no thread so the electrician had to do a bit of creative thinking to repair it. Overall really pleased with my purchase and would recommend Moonlight design.
Report review