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moonlightdesign.co.uk
Reviews:

272 reviews in the last 12 months1,569 total reviews  

4.89
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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3 Aug 2023
 Verified review

The Moonlight design web site is great.

The Moonlight design web site is available to view, quote and purchase from whenever needed, this is such a useful tool when trying to specify or quote lighting especially if out of hours. Deliveries are always very fast
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Answer by moonlightdesign.co.uk
4 Aug 2023
Thank you for your great comments and feedback. We are really pleased our service meets your trade needs.
16 May 2023
 Verified review

Extremely fast delivery.

Really fast turn round, item arrived in perfect order despite a lot of damage to the exterior of the box. Delighted with the lights, exactly as described on the website and much cheaper than any other supplier.
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Answer by moonlightdesign.co.uk
17 May 2023
Thank you for the kind feedback. I will be sure to pass on the information regarding the damaged exterior box to the suppliers and couriers to ensure this is less likely to happen in the future. However, I am happy to hear that overall you are happy with the service and the light fittings received.
1 Aug 2023
 Verified review
Best price I found online by a long shot. And delivered just as quick. Nothing better maybe a DHP delivery as they tell you roughly what time they delivering. But really pleased thanks
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Answer by moonlightdesign.co.uk
1 Aug 2023
Thank you for taking the time to leave a review! we are so pleased you are happy with our service and delivery lead time.
8 Sept 2023
 Verified review
We are an electrical company and have been using Moonlight for years. Their customer service is great and the deliveries always come on time. Great supplier to work with!
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Answer by moonlightdesign.co.uk
8 Sept 2023
Thank you for your loyal support and kind words! We appreciate your trust in Moonlight over the years. We're committed to providing excellent customer service and prompt deliveries to meet your needs. It's a pleasure working with you, and we look forward to continuing our partnership.
21 May 2023
 Verified review
The goods were of a high quality, the service was second to none. I was informed of the delivery date & time & it was fulfilled extremely quickly. Would recommend
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Answer by moonlightdesign.co.uk
23 May 2023
Thank you for leaving such a kind review. We really appreciate your comments about our quality of service provided and delivery lead time.
4 Nov 2023
 Verified review
Amazing customer service, helped me out with lights that were fitted 2 years ago and got damaged recently. Advice and replacement parts sent within a week.
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Answer by moonlightdesign.co.uk
6 Nov 2023
Thank you for your kind words! We're glad we could assist you with your lights. It's always our priority to provide excellent customer service.
15 Oct 2023
 Verified review

Excellent Experience!

First time using Moonlight Design and very impressed. Easy to order online, speedy delivery and quality products. Will definitely use again, thank you.
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Answer by moonlightdesign.co.uk
16 Oct 2023
Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with us. We're glad that you found the online ordering process easy, enjoyed the fast delivery, and were satisfied with the quality of our products. We look forward to serving you again in the future. Thank you for choosing Moonlight Design!
6 Jul 2023
 Verified review
Service was amazing so quick and efficient. Loved my purchase, products are very high quality. Very pleased with my experience with this company
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Answer by moonlightdesign.co.uk
6 Jul 2023
Thank you for taking the time to leave such lovely feedback. It is fantastic to hear that you are happy with the level of service received and the products purchased!
11 Apr 2023
 Verified review
Phenomenal service, great choice of products, i couldn't believe it when they arrived at our place the next morning. Couldn't have been happier.
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8 Jul 2023
 Verified review

Glass lamp base looks great

The glass lamp base arrived promptly and safely being very well packed, looks lovely. Happy customer, would definitely this site again.
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Answer by moonlightdesign.co.uk
10 Jul 2023
We're thrilled to hear that you're satisfied with your purchase! Thank you for your positive feedback and the lovely photo!
6 Apr 2023
 Verified review

Clear website, competitive pricing on Collingwood products

Clear website. Competitive pricing (after large order discount). Easy ordering process. Delivery was quick, direct from Collingwood.
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17 Aug 2023
 Verified review

Fast delivery great prices

Fast delivery, good prices for excellent products (Hunza). Have used on more than one occasion and had good experiences each time.
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Answer by moonlightdesign.co.uk
17 Aug 2023
Thank you for taking the time to leave us such a fantastic review. It is lovely to hear that you are a happy, repeating customer of ours and we look forward to serving you again in the future.
21 Nov 2023
 Verified review

Collingwood H4 Pro downlights

Ordered some Collingwood downlights. Very competitive price, well packaged and arrived the next day. Great experience - again!
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Answer by moonlightdesign.co.uk
24 Nov 2023
Thank you for your review! We're thrilled you had a great experience with our Collingwood downlights—competitive pricing, packaging and next-day delivery. We appreciate your continued support and look forward to serving you again!
21 May 2023
 Verified review
Great customer service, extra info provided to help, competitive prices, prompt dispatch and next day delivery. Thank you!
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Answer by moonlightdesign.co.uk
23 May 2023
Thank you for taking the time to leave feedback. It is lovely to hear that you are happy with the level of service received and the quick delivery time.
27 Apr 2023
 Verified review
Always been very happy with a clear and easy-to-navigate website for ordering + prompt delivery of Collingwood products.
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Answer by moonlightdesign.co.uk
27 Apr 2023
Thank you for the positive review! We're glad to have provided an easy ordering experience.
16 Sept 2023
 Verified review
Fantastic light fitting beautiful quality, fast delivery and excellent card packaging so arrived in tip top condition
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Answer by moonlightdesign.co.uk
19 Sept 2023
Thank you for your fantastic review! We're thrilled to hear that you love the light fittings and that they arrived in perfect condition. We take pride in providing high-quality products and efficient delivery services. Enjoy your new lights!
26 Jun 2023
 Verified review
Quick response and delivery time. Well priced , good quality light fittings. Excellent customer experience overall!
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Answer by moonlightdesign.co.uk
26 Jun 2023
Thank you for taking the time to leave such a great review. We are really pleased to hear that you are happy with our customer service and quality of the fittings you received!
28 Nov 2023
 Verified review
Light fitting as described, perfect for our kitchen. Exactly what we wanted. Delivery much quicker than expected.
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Answer by moonlightdesign.co.uk
30 Nov 2023
Thank you for your review! We're thrilled to hear that the light fitting met your expectations and is perfect for your kitchen. We're also delighted that the delivery was quicker than anticipated.
7 Oct 2023
 Verified review
Great range of lights. Found exactly what I wanted and they were sent very quickly and were well packaged.
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Answer by moonlightdesign.co.uk
9 Oct 2023
Thank you for your review! We're delighted that you found exactly what you wanted from our selection of lights and that your order was sent promptly and well-packaged.
2 Apr 2023
 Verified review

Interiors 1900 Fitzroy Brass Table Lamp.

Lovely lamp, well made. Delivered within 24 hours of order being placed. Perfect. Couldnt be better.
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