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moonlightdesign.co.uk
Reviews:

272 reviews in the last 12 months1,569 total reviews  

4.89
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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14 Jan 2024
 Verified review

Moonlight excellent but courier service pathetic.

Moonlight’s communication and speed of despatch to their courier was excellent. However, their courier’s performance was pathetic and it took them 5 days to deliver a ‘next day’ delivery. Moonlight customer care department were very supportive in resolving this issue.
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for your feedback! We're pleased to hear that you found our communication and despatch process excellent. We apologise for the inconvenience caused by the courier's delayed delivery. We appreciate your patience and are glad our customer care team could assist in resolving the issue.
1 Jan 2024
 Verified review
So pleased with my pendant lamps - gorgeous & great value - arrived next day despite Xmas week & well packaged. Very helpful customer services whom I actually spoke with - a rare occurrence these days. Can’t wait for over bathroom mirror lights to be Installed too.
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for taking the time to leave us a review! Delighted to hear you love your pendant lamps. We're thrilled they arrived promptly and met your expectations. Our customer service team is always here to assist you.
9 Jan 2024
 Verified review
Ordered two light fixtures and delivered within two days of ordering. Had a slight issue with one of the glass shades. I emailed them and they promptly replied and have sorted it. I would buy from this company again.
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We're glad to hear that your order was delivered promptly, and we appreciate your understanding and patience regarding the slight issue with one of the glass shades.
JR
John R.
PENZANCE
9 Jan 2024
 Verified review

Excellent value, delivery and customer service.

Excellent value, delivery service and customer service. I have bought goods from this company many times and every tome has been without fuss or difficulty. An abxolute pleasure to do business with. Thank you.
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your kind words and for being a valued repeat customer! We're delighted to hear that you find our products to be excellent value and that our delivery service and customer service have met your expectations.
19 Jan 2024
 Verified review

Lovely lights and good service

The lights ordered look lovely and feel well made. Our builder fitted them and we've yet to turn them on but very happy with the purchase so far. Delivery was quick too.
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Answer by moonlightdesign.co.uk
26 Jan 2024
We're thrilled to hear you love the lights! It's great to know they meet your expectations.
15 Jan 2024
 Verified review

Great looking mother& child lamp

Nice quality for the price paid, looks lovely in our room, especially when lit. A great upgrade from the old halogen lamped unit and will cost very little to run.
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for your kind words! We're thrilled to hear that the mother & child lamp is a great addition to your room and that you're pleased with the quality.
8 Jan 2024
 Verified review

Love my new light

My new light arrived quickly and well packed. Good communication from order to delivery and a good price too!
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We're delighted to hear that you love your new light and that it arrived quickly, well-packed, with good communication throughout the process.
9 Jan 2024
 Verified review

Ceiling lights

Great price, quality product (although not installed yet), well packaged for protection and speedy delivery.
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We're delighted to hear you found our ceiling lights to be of great quality and reasonably priced. We take pride in providing well-packaged items for a safe delivery experience.
7 Jan 2024
 Verified review
Service was excellent, I had ordered incorrectly and they sorted a replacement quickly and efficiently!!!!
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We're pleased to hear that you experienced excellent service and that we could quickly and efficiently resolve the issue with the replacement.
10 Jan 2024
 Verified review

Good service

Delivered in 2 parts, but no issues at all, good products and fast delivery
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Answer by moonlightdesign.co.uk
10 Jan 2024
Thank you for your feedback! We're pleased to hear that you had a positive experience with our service.
16 Jan 2024
 Verified review
Amazing service.. super fast delivery… absolutely thrilled with the light
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Answer by moonlightdesign.co.uk
26 Jan 2024
We're delighted to hear your positive feedback! Thank you for appreciating our service and speedy delivery. We're thrilled that you're pleased with your new light.
10 Jan 2024
 Verified review
The lamp was bigger thank I thought buts it beautifully. Good service
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Answer by moonlightdesign.co.uk
10 Jan 2024
Thank you for your review! Providing good service is important to us, and we appreciate your positive feedback.
16 Jan 2024
 Verified review
good comms. Arrived when they said it would. Best price found too
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for your positive review! We're thrilled to hear that you found our communication effective and that your order arrived as expected. We're committed to providing the best prices and service to our customers.
9 Jan 2024
 Verified review
Faulty item and sorted it straight away! Excellent service!
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We're sorry to hear about the faulty item, but we're pleased we could address the issue promptly and to your satisfaction.
15 Jan 2024
 Verified review
Excellent price and service. Lights really good quality
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Answer by moonlightdesign.co.uk
26 Jan 2024
We appreciate your positive feedback! Delighted to hear you found our prices and service excellent. It's great to know you're satisfied with the quality of the lights.
11 Jan 2024
 Verified review
Ordered two lamps on pre-order. Came early. Thanks
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Answer by moonlightdesign.co.uk
11 Jan 2024
Thank you for your positive feedback! We're delighted to hear that your pre-ordered lamps arrived ahead of schedule!
10 Jan 2024
 Verified review
Beautiful product, great price and fast delivery.
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Answer by moonlightdesign.co.uk
11 Jan 2024
Thank you for your kind words! We're thrilled to hear that you are pleased with our product, price and delivery!
7 Jan 2024
 Verified review

Great service

Great product, price and delivery. Very happy.
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We're thrilled to hear that you had a great experience with our service, product, price, and delivery.
5 Jan 2024
 Verified review
Great product, arrived quickly and well wrapped.
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Answer by moonlightdesign.co.uk
5 Jan 2024
Thank you for your review! We're delighted to hear that you found the product great, and it arrived quickly.
18 Jan 2024
 Verified review
Wonderful To improve stop sending this trash!!
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for your feedback. We're sorry to hear you're receiving unwanted communications. Your satisfaction is important to us, and we'll make sure to address this issue promptly.