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moonlightdesign.co.ukReviews

: 1,116Excellent

4.87

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certified since: 25/04/2013
updated on: 06/07/2022
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certified since: 25/04/2013
updated on: 06/07/2022
moonlightdesign.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At moonlightdesign.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for moonlightdesign.co.uk

211 verified reviews in the last 12 months

1,116 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 year ago
I am always apprehensive when buying anything online as you never know what the outcome will be. However, I can honestly say that the Customer Service I experienced with Moonlight Design is one of the best I have ever had. I chose what I wanted, it was delivered within 2 days and the protective packaging meant there was no chance of breakage! Will be looking to purchase more!
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the most relevant critical review


10 months ago 
The tiffany table lamp arrived quickly and was well packed. However the colours of the lamp were very different to the ones in th e online picture. This lamp was bought specifically to match our existing tiffany ceiling lampshade and colours in the Liiberty material on our settees. The colours are not an a slight variation but totally different. Therefore the picture online is very deceptive .
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Reviews for moonlightdesign.co.uk

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(196)
(3)
 Verified review
4 months ago
Beautiful light fitting
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 Verified review
4 months ago
Delivery was fast
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 Verified review
4 months ago
very good
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 Verified review
6 months ago
Although the lights were not totally what we expected we have decided to keep them and try them out in the summer in our gazebo. After informing the supplier they gave us excellent customer service and even offered to refund us. Would certainly deal with them again
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Answer by moonlightdesign.co.uk
6 months ago
Thank you for your feedback. We're so sorry to hear that you're disappointed in the quality of the product. The fittings are IP20 rated and suitable for use outdoors, with a warranty of 1 year. Please email us if you are unhappy with the standard of the product we would be more than happy to assist you with returning it.
 Verified review
1 year ago
I am always apprehensive when buying anything online as you never know what the outcome will be. However, I can honestly say that the Customer Service I experienced with Moonlight Design is one of the best I have ever had. I chose what I wanted, it was delivered within 2 days and the protective packaging meant there was no chance of breakage! Will be looking to purchase more!
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 Verified review
10 months ago
the automated ordering system is easy to use and the turnaround is measured in minutes, is orders are with suppliers the same day they deal with anomalies and queries quickly fantastic service - the only way they could improve the service is to allow the customer to download receipts against their order numbers once the goods have shipped!
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 Verified review
1 year ago
Can’t really rate product yet as it’s on pre order so unsure if it will arrive for dispatch yet but the website & enquiry was quick response so fingers crossed I get the product I’ve ordered I ordered from another site in January but never got it & this price from here is a lot cheaper for same product xx
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 Verified review
1 year ago 
Called customer services as I had a query regarding the product I wanted to purchase, both the people I spoke to where very helpful and they called back promptly with the information. Lights ordered and arrived the next day. I purchased Collingwood lights which are fabulous quality.
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 Verified review
1 year ago
Weird ordering system :- You choose what you want off website then have to phone through to see whether in stock? You receive a call back, then order through website. That being said, ordered 4pm, light received by 10am next day !!!! Maybe stock checked through web site.
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 Verified review
8 months ago
Delivery of light fitting received within a few days. Unfortunately the light fitting was faulty due to manufacturer assembling incorrectly so I emailed customer services. They replied the next day and a replacement was sent straight away. Excellent customer service
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 Verified review
5 months ago
I got great customer service support to find the right bathroom spotlights we were looking for. Our purchase arrived earlier than the 7 day expected period. After fitting by an electrician, the lights are bright and stylish, with changeable bulbs that we wanted
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 Verified review
1 year ago
Excellent with initial telephone stock check. I then immediately placed online order and products arrived the next day. Products had manufacturers original box seals and work perfectly. Price paid was very competitive. Would recommend Moonlightdesign.
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 Verified review
9 months ago 
Ordering was easy but would have liked to know if the item was in stock when I placed the order I took the risk and had a quick delivery. I could have got a cheaper light but liked the design and now fitted it looks good
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 Verified review
1 year ago 
Sometimes things don’t always go to plan but the customer service I have received has been exceptional. I have no hesitation in recommending moonlight design and will be continuing to purchase goods through them.
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 Verified review
1 year ago
Delivery was within 24hrs!!! And I absolutely love this light, would never have considered a light of this design, just happened to see it when scrolling. Beautiful workmanship....very pleased!!
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 Verified review
1 year ago
Lots of choice on website and good fast delivery. They were by far the lowest price on the light I wanted. Not put it up yet will hopefully do at the weekend, but looks very nice in packaging.
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 Verified review
10 months ago 
I ordered my light Thursday morning and it was delivered at 9.30am Friday! Amazing service and it looks absolutely beautiful. Very impressed - will recommend and use again.
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 Verified review
10 months ago 
Fantastic garden light products with first-class customer service. We love our garden lights, they have transformed our garden, we feel like we’re in the Mediterranean!
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 Verified review
1 year ago
Just ordered several outside lights. The service I received from customer service was fantastic so helpful and great advice. Would definitely recommend this company.
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 Verified review
8 months ago 
I bought a chandelier and it was delivered on time and well packed, as described and good quality. Overall my experience was good and I would recommend the company
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