moonlightdesign.co.uk- Logo - reviews

moonlightdesign.co.uk
Reviews:

269 reviews in the last 12 months1,566 total reviews  

4.90
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 25 Apr 2013
The Trustmark indicates trustworthy online retailers.
moonlightdesign.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for moonlightdesign.co.uk

Filter
 Sort by  
Relevance
(11)
(3)
(2)
Reset
11 days ago
 Verified review
The package are far too much. A 18 inches x 6 inches x 8 inches box full of paper/bubbles just for two little 1 inch long light bulbs. not very environmental friendly, can be improved. but service are good.
Report review
Answer by moonlightdesign.co.uk
11 days ago
Thank you for your review. We value your feedback, but for fragile items like light bulbs, we prioritise secure packaging to minimise the chance of damage in transit and get them to you in perfect condition.
26 Feb 2024
 Verified review

Nice light fitting , a bit small but works .

One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.
Report review
Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for your feedback on the light fitting and we appreciate your comments regarding the limited number of photos and how this restricted your ability to fully visualise how the lamp would fit in your living room, unfortunately our suppliers only provide limited photos and we do put up everything we have. We will work with them to improve this in the future. I also want to highlight that our return policy does allow for returns prior to installation if the product doesn't meet your expectations. We want to ensure that you are completely satisfied with your purchase, and we're here to assist you with any concerns you may have.
2 Feb 2024
 Verified review

Light Damage

Light delivered with slight damage to fitting cup. Product looks good and was delivered on time. Just the disappointment in receiving a product which has been damaged.
Report review
Answer by moonlightdesign.co.uk
2 Feb 2024
We sincerely apologise for the inconvenience caused by the damage to the ceiling cup of your light fitting. We understand how disappointing it can be to receive a product in less-than-perfect condition. Our team has already reached out to you via email to address this issue and resolve it to your satisfaction. We appreciate your patience and cooperation as we work to make things right.
11 Jan 2024
 Verified review
Good quality lamp, pleased so far, fairly easy to assemble. Would have liked info as to whether I have any redress should the integral lights fail before the "usual number of hours" (can't remember if I read 20 or 30 thousand hours).
Report review
Answer by moonlightdesign.co.uk
11 Jan 2024
Thank you for your feedback! We're delighted to hear that you're pleased with the quality of the lamp. Regarding the integral LED, rest assured that your purchase is covered by a 5-year warranty, as detailed on our product page.
26 Jan 2024
 Verified review

HALOGEN Mother and child floor lamp

Lovely halogen mother and child floor lamp. Dimmer switches allow for lighting to be low or high. Nice and sturdy. Gives a lot of light to our conservatory. Good price.
Report review
10 Jan 2024
 Verified review
Report review
Answer by moonlightdesign.co.uk
10 Jan 2024
Thank you for taking the time to leave us a 4* rating! We'd love to know how we can improve to provide you with the full 5* next time!
2 Dec 2023
 Verified review
The light fitting we ordered was delivered promptly, unfortunately one of the tubes was missing. We contacted Moonlight and they rectified the error by dispatching a new one. Customer service was very good
Report review
Answer by moonlightdesign.co.uk
4 Dec 2023
Thank you for your review! We appreciate your feedback and are glad to hear that we could promptly rectify the missing tube issue.
16 Dec 2023
 Verified review
Very prompt delivery but unfortunately the item was damaged. The company organised quick collection and refund.
Report review
Answer by moonlightdesign.co.uk
18 Dec 2023
Thank you for your review! We're sorry to hear about the damage but appreciate your understanding. We're glad we could swiftly organise the collection and issue a refund.
30 Nov 2023
 Verified review
Great prices, quick turnaround
Report review
Answer by moonlightdesign.co.uk
30 Nov 2023
Thank you for your review! We're pleased to hear that you found our prices competitive and appreciated the quick turnaround.
1 Dec 2023
 Verified review
Poor finish to an expensive item and no free returns service.
Report review
Answer by moonlightdesign.co.uk
1 Dec 2023
We are sorry to hear of your disappointment and regret any discontent with the item's finish. If you believe this to be a fault with the product, please email us with images of the suspected fault for us to investigate. Regarding returns on un-damaged, non-faulty items, it's outlined in our terms & conditions that we do not offer free returns. This allows us to keep our products affordable.
13 Nov 2023
 Verified review
Report review
Answer by moonlightdesign.co.uk
13 Nov 2023
Thank you for taking the time to rate your purchase! We'd love to know how we could have improved your experience, so we have emailed you for further feedback.
29 Oct 2023
 Verified review
Report review
Answer by moonlightdesign.co.uk
30 Oct 2023
Thank you for taking the time to rate your purchase! We'd love to know how we could have improved your experience, so we have emailed you for further feedback.
26 Jun 2023
 Verified review
Report review
Answer by moonlightdesign.co.uk
26 Jun 2023
Thank you for taking the time to leave a review! We'd love to know how we could have improved your experience, so please keep an eye on your inbox.
14 Aug 2023
 Verified review

Awful delivery, left outside, not even a knock on the door.

I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
Report review
Answer by moonlightdesign.co.uk
14 Aug 2023
We can only offer our most sincere apologies for your disappointing delivery experience. We understand the importance of careful handling and communication and apologise for falling short on this occasion. We acknowledge the issues you raised regarding communication, package condition, and delivery process. Your concerns are valid, and we regret any inconvenience caused. We will be contacting the manufacturer about this issue (as they arrange the deliveries) to ensure this is flagged with the courier. This is an extremely rare occurrence, for which we can only apologise.
13 Sept 2023
 Verified review

Communication issues. I’m

Item arrived as ordered, however, we were not informed that it had been dispatched. When the item arrived on a pallet, the delivery vehicle did not have a tail lift and so could not offload the pallet. I had to assist with stripping the product off the pallet in order to accept delivery. Had I not been there, delivery could not have been completed. It is essential that your company inform the customer when items have been dispatched, as you state innyour order confirmation email.
Report review
Answer by moonlightdesign.co.uk
14 Sept 2023
Please accept our apologies for the issues with your delivery and that your order was not handled as professionally as we expected. We understand that you placed your trust in our services, and we let you down on this occasion. Please be assured, that we will be taking it up with our courier company and implement steps to ensure that this situation does not occur again.
DM
D M.
PETERBOROUGH
13 Jul 2023
 Verified review
Report review
Answer by moonlightdesign.co.uk
13 Jul 2023
Thank you for taking the time to rate your purchase. We'd love to know how we could have improved your experience, so we have emailed you for further feedback.