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moonlightdesign.co.uk
Reviews:

311 reviews in the last 12 months1,616 total reviews  

4.90
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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5 Feb 2024
 Verified review
Excellent service would highly recommend this company. Great customer service great products.
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Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our service and products. Your recommendation means a lot to us.
11 Feb 2024
 Verified review
Lots of choice. Reasonable prices. Good communication.
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for your feedback! We're glad to hear that you found our selection varied, our prices reasonable, and communication effective. Your satisfaction is important to us, and we're grateful for your support.
24 Jan 2024
 Verified review

Quick turn around

Very speedy distribution and decent price
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thanks for your review! We're glad you enjoyed our quick service and found our prices reasonable.
20 Jan 2024
 Verified review
Arrived on time in a great condition
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for sharing your experience! We're delighted to hear your order arrived on time and in great condition.
LP
Lorr P.
Launceston
21 Jan 2024
 Verified review
Speedy delivery and lovely product
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thanks for your review! We're thrilled you received your order quickly and that you love the product.
10 Feb 2024
 Verified review

Great!

Quick. Well priced. No complaints!
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for the review! We really appreciate it
4 Feb 2024
 Verified review
Great website & rapid delivery
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Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for your feedback! We're delighted to hear that you enjoyed our website and experienced speedy delivery.
5 Feb 2024
 Verified review
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Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for taking the time to leave us a 5* rating!
29 Jan 2024
 Verified review
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Answer by moonlightdesign.co.uk
29 Jan 2024
Thank you for taking the time to leave us a 5* rating!
18 Jan 2024
 Verified review

Endon Hackney floor lamp

The floor lamp was exactly what I wanted. Prompt delivery and very well packaged. Ordered two G9 dimmable bulbs recommended for the lamp. However they did not fit the lamp. Too long. Contacted Moonlight Designs. Problem dealt with efficiently, resulting in a quick refund. No hassle. Very impressed. Good experience.
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Answer by moonlightdesign.co.uk
26 Jan 2024
We're delighted to hear that the floor lamp is exactly what you wanted! Please accept our apologies for the inconvenience with the bulbs, but we're glad we could resolve it efficiently for you.
6 Jan 2024
 Verified review

Order went wrong and was resolved expeditiously! Very happy with service.

I ordered a Toucan styled lamp and it unfortunately arrived with a scratch on the beak. I contacted customer services in the evening and had a response by the next morning. A replacement was sent out that very same day. Thank you once again for your pleasant and prompt assistance Beth.
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We appreciate your understanding, and we're delighted to hear that Beth helped to resolve the issue quickly and professionally.
14 Jan 2024
 Verified review

Moonlight excellent but courier service pathetic.

Moonlight’s communication and speed of despatch to their courier was excellent. However, their courier’s performance was pathetic and it took them 5 days to deliver a ‘next day’ delivery. Moonlight customer care department were very supportive in resolving this issue.
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for your feedback! We're pleased to hear that you found our communication and despatch process excellent. We apologise for the inconvenience caused by the courier's delayed delivery. We appreciate your patience and are glad our customer care team could assist in resolving the issue.
1 Jan 2024
 Verified review
So pleased with my pendant lamps - gorgeous & great value - arrived next day despite Xmas week & well packaged. Very helpful customer services whom I actually spoke with - a rare occurrence these days. Can’t wait for over bathroom mirror lights to be Installed too.
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for taking the time to leave us a review! Delighted to hear you love your pendant lamps. We're thrilled they arrived promptly and met your expectations. Our customer service team is always here to assist you.
9 Jan 2024
 Verified review
Ordered two light fixtures and delivered within two days of ordering. Had a slight issue with one of the glass shades. I emailed them and they promptly replied and have sorted it. I would buy from this company again.
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We're glad to hear that your order was delivered promptly, and we appreciate your understanding and patience regarding the slight issue with one of the glass shades.
JR
John R.
PENZANCE
9 Jan 2024
 Verified review

Excellent value, delivery and customer service.

Excellent value, delivery service and customer service. I have bought goods from this company many times and every tome has been without fuss or difficulty. An abxolute pleasure to do business with. Thank you.
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your kind words and for being a valued repeat customer! We're delighted to hear that you find our products to be excellent value and that our delivery service and customer service have met your expectations.
23 Dec 2023
 Verified review

Great service and product, would recommend

Really friendly service when I rang to enquire about the product and delivered ahead of estimate time. Product exactly as described and looks amazing! Would definitely use this company again.
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for your review. Thrilled to hear you had a positive experience! Thank you for recommending us. We're delighted you found our service friendly.
15 Jan 2024
 Verified review

Great looking mother& child lamp

Nice quality for the price paid, looks lovely in our room, especially when lit. A great upgrade from the old halogen lamped unit and will cost very little to run.
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for your kind words! We're thrilled to hear that the mother & child lamp is a great addition to your room and that you're pleased with the quality.
8 Jan 2024
 Verified review

Love my new light

My new light arrived quickly and well packed. Good communication from order to delivery and a good price too!
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We're delighted to hear that you love your new light and that it arrived quickly, well-packed, with good communication throughout the process.
9 Jan 2024
 Verified review

Ceiling lights

Great price, quality product (although not installed yet), well packaged for protection and speedy delivery.
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We're delighted to hear you found our ceiling lights to be of great quality and reasonably priced. We take pride in providing well-packaged items for a safe delivery experience.
7 Jan 2024
 Verified review
Service was excellent, I had ordered incorrectly and they sorted a replacement quickly and efficiently!!!!
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We're pleased to hear that you experienced excellent service and that we could quickly and efficiently resolve the issue with the replacement.