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moonlightdesign.co.uk
Reviews:

310 reviews in the last 12 months1,615 total reviews  

4.90
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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10 days ago
 Verified review

Excellent Company with 5 ⭐ Service!

This is my 3rd order from this company and every time the service, product range selection and price points have been excellent. I only placed my order at 3.15pm and FedEx delivered my parcel at 8am the following day! Would highly recommend this company!
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Answer by moonlightdesign.co.uk
9 days ago
Thank you for your amazing review! We're thrilled to hear that you've had consistently excellent experiences with us. We truly appreciate your continued support and recommendation.
9 days ago
 Verified review
Product was a good price compared to other retailers. Goods arrived very quickly. There was some confusion regarding the delivery. I contacted Moonlight straight away and query was dealt with immediately in a friendly and helpful manner.
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Answer by moonlightdesign.co.uk
9 days ago
Thank you for your feedback. We appreciate you highlighting our competitive pricing and prompt delivery. We're sorry for any inconvenience with the delivery and are glad our team resolved it efficiently.
4 Apr 2024
 Verified review

purchased and returned.

I purchased and returned no fault of the company tho, my measuring mistake. All went smoothly tho and customer service were super quick to help me with the query. Would defo use again.
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Answer by moonlightdesign.co.uk
9 days ago
Thank you for sharing your experience! We appreciate your understanding regarding the return, and we're glad to hear that our customer service team was able to assist you promptly.
10 days ago
 Verified review
Best price with fast delivery. Great response and excellent service when something wasn’t right. Love the light fittings they look stunning. Highly recommended.
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Answer by moonlightdesign.co.uk
9 days ago
Thank you for your fantastic review! We're glad we could provide excellent service and that you love your new light fittings. Your recommendation means a lot to us.
AK
Andy K.
Haywards Heath
7 days ago
 Verified review

Best price, prompt delivery…

We were looking around for specific lights and Moonlight Design had them for the lowest price and delivered them within a few days. All round excellent service
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27 Mar 2024
 Verified review
The best price on the internet Fantastic customer service Arrived in excellent time Would recommend them to everyone
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Answer by moonlightdesign.co.uk
28 Mar 2024
Thank you for your review! We're thrilled to hear that you had such a positive experience with us. Providing excellent customer service and timely delivery are top priorities for us, and we're glad to know we hit the mark. We truly appreciate your recommendation and look forward to serving you again in the future.
11 days ago
 Verified review
Excellent service and fast delivery. Beth in the Sales Department is an absolute credit to the company.⭐️⭐️⭐️⭐️⭐️
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Answer by moonlightdesign.co.uk
9 days ago
Thank you for your glowing review! We're thrilled to hear that you received excellent service and fast delivery. Beth in our Sales Department will be delighted to hear your kind words. We strive to provide exceptional service, and feedback like yours motivates us to keep up the good work.
26 Mar 2024
 Verified review
Very helpful whe I needed to return the light.the product was great but my fault for choosing a wrong position
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Answer by moonlightdesign.co.uk
2 Apr 2024
We're glad we could help with your return, and we appreciate your review!
5 days ago
 Verified review
Excellent service and fast delivery. The best price on the internet. I would recommend them to everyone.
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Answer by moonlightdesign.co.uk
13 hours ago
Thank you for your glowing review! We're thrilled to hear that you had an excellent experience with our service and fast delivery. Your recommendation means the world to us!
2 Apr 2024
 Verified review
Quick delivery, product was exactly as described and looks great over the table. Very happy :)
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Answer by moonlightdesign.co.uk
2 Apr 2024
Thank you for sharing your feedback. We're so glad the delivery was quick, the product matched the description, and it looks amazing over your table. We love happy customers and glad you are one of them!
12 days ago
 Verified review
Very helpful on the phone. Quick delivery. Excellent quality product and decent price. A*
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Answer by moonlightdesign.co.uk
9 days ago
Thank you so much for your wonderful review! We're thrilled to hear that you found our customer service helpful, appreciated the quick delivery, and were satisfied with the quality and price of our product.
26 Mar 2024
 Verified review
Great product at an excellent price. Good communication and fast delivery from Moonlight.
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Answer by moonlightdesign.co.uk
26 Mar 2024
Thank you so much for the brilliant review. We strive to offer great products at great prices, with excellent communication and fast delivery. Thanks for choosing Moonlight.
28 Mar 2024
 Verified review
Ordered light fittiing on Sunday afternoon, delivered on the next Tuesday morning
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Answer by moonlightdesign.co.uk
2 Apr 2024
Thank you for your fantastic review! We're thrilled to hear about the fast and efficient delivery.
29 Mar 2024
 Verified review
Good price arrived well packed would definitely shop from moonlight design again
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Answer by moonlightdesign.co.uk
2 Apr 2024
We appreciate you taking the time to leave a review! We're happy to hear you found a great price and that your order arrived safely.
5 days ago
 Verified review
Light not unpacked or fitted yet. Excellent comunication and rapid delivery
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Answer by moonlightdesign.co.uk
13 hours ago
Thank you for your feedback! We're pleased to hear that you had an excellent experience with our communication and delivery.
29 Mar 2024
 Verified review

Good all round.

Got back to me promptly, processed order very quickly, arrived next day.
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Answer by moonlightdesign.co.uk
2 Apr 2024
Thank you for the fantastic review! We're glad you experienced our speedy communication and fast order processing.
6 days ago
 Verified review
The lampshades arrived promptly, well packed and are excellent quality.
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Answer by moonlightdesign.co.uk
6 days ago
Thank you for your review! We're delighted to hear that your lampshades arrived promptly, well-packed, and of great quality.
30 Mar 2024
 Verified review
Very quick service from ordering to delivery! Would use again.
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Answer by moonlightdesign.co.uk
2 Apr 2024
Thank you for the 5-star review! We strive for speedy service, and we're delighted to hear you'll be a returning customer.
4 Apr 2024
 Verified review
Clear web site and speedy delivery , already used again
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Answer by moonlightdesign.co.uk
9 days ago
Thank you for your kind words! We're thrilled to hear that you found our website user-friendly and that your order arrived promptly. Your satisfaction means a lot to us, and we're glad to have earned your repeat business.
2 days ago
 Verified review

Beautiful lamps

Great communication and fast delivery, beautiful lamps
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Answer by moonlightdesign.co.uk
13 hours ago
Thank you for your review! We're thrilled to hear that you had a great experience with our communication and fast delivery.