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moonlightdesign.co.ukReviews

: 1,114Excellent

4.85

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certified since: 25/04/2013
updated on: 25/06/2022
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certified since: 25/04/2013
updated on: 25/06/2022
moonlightdesign.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At moonlightdesign.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for moonlightdesign.co.uk

223 verified reviews in the last 12 months

1,114 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


11 months ago
I am always apprehensive when buying anything online as you never know what the outcome will be. However, I can honestly say that the Customer Service I experienced with Moonlight Design is one of the best I have ever had. I chose what I wanted, it was delivered within 2 days and the protective packaging meant there was no chance of breakage! Will be looking to purchase more!
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the most relevant critical review


10 months ago 
The tiffany table lamp arrived quickly and was well packed. However the colours of the lamp were very different to the ones in th e online picture. This lamp was bought specifically to match our existing tiffany ceiling lampshade and colours in the Liiberty material on our settees. The colours are not an a slight variation but totally different. Therefore the picture online is very deceptive .
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Reviews for moonlightdesign.co.uk

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 Verified review
12 days ago
The lamp was nice but the image made the shade seem lighter than it was.
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 Verified review
3 months ago
Excellent and incredibly prompt service for 5 garden drive lamps. The only thing that let them down was their courier company (not their fault therefore..) who piled the entire days deliveries on top of the lamps - even though they were sealed with tape marked "FRAGILE"! Thankfully no damage as the lamps were very well packaged with protective material.
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 Verified review
3 months ago
only details missing were light bulbs could not be changed. Don't really approve of this very wasteful production.
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 Verified review
4 months ago
Ordering the light was very straightforward and arrived as stated. Light was well packaged. There are 2 bolts that hold the light together and 1 of the bolts had no thread so the electrician had to do a bit of creative thinking to repair it. Overall really pleased with my purchase and would recommend Moonlight design.
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 Verified review
4 months ago
The lampshades are lovely. Giving 4 stars instead of 5 as one of them had a bit of paint on one of the glass panels that I had to scrape off. But that didn't take long and they look great hanging up. I was very impressed by how quickly they arrived after ordering, and how well-packaged they were.
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 Verified review
8 months ago
Green velvet looks lovely and the lamp base is good and sturdy/heavy. Only downsides are that the lampshade doesn't let light through so doesn't give a nice green glow (but looks great in lateral daylight), and the finishing of the velvet at top and bottom is a little rough so I had to push the loose/uneven bits back up under the rim. Shouldn't have got through quality control really. I'm also pretty sure one of the support 'arms' isn't level with the others, but I managed to get the shade to look level even if it isn't. Another quality control issue possibly.
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Answer by moonlightdesign.co.uk
8 months ago
Thank you for taking the time to provide feedback. We have taken on board your comments regarding the quality of the lamp received and have passed this onto the supplier for their attention. Please let us know if you require any further assistance and thank you for purchasing with Moonlight Design.
 Verified review
1 year ago
I think they are a very professional organisation with the exception that what I had ordered was ultimately out of stock. However, they informed me of this quickly and I subsequently had to cancel the order.
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 Verified review
7 months ago
Arrived promptly. Love the lamp stands but the lampshades don’t sit straight on either of them.
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 Verified review
8 months ago
Quickly ordered and delivered on time. The article was packed security and well identified.
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 Verified review
1 year ago
Great service and packaged well for protection
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 Verified review
10 months ago
Ordered item on 12/06/21 and still not received by 04/09/21. Customer service gave 2 x updates up until end July which were greatly appreciated. However, they then ignored my email stating I’d moved address and if there was any update on my order, considering I’d spent £150 and been waiting patiently for 12 weeks I’m very unhappy with this service.
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Answer by moonlightdesign.co.uk
10 months ago
Thank you for your feedback. We are disappointed to hear that your email was missed and we are ensuring this does not happen again. Unfortunately, the brand you ordered from has been experiencing a serious technical fault which has impacted upon our deliveries, We have refunded you in full and can't apologise enough for the inconvenience and frustration caused.
 Verified review
1 year ago
MY ORDER IS EXPECTED NEXT MONTH CAN'T GIVE YOU A RATING ON SOMETHING I HAVEN'T HAD
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 Verified review
11 months ago 
Order delivered to Dorset and should have been Stockport.
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Answer by moonlightdesign.co.uk
11 months ago
Thank you for getting in touch. We are so sorry to hear that your order hasn't been delivered to your address. We are looking into this to see how this error occurred and have organised a replacement product to be delivered to the correct address shortly. Please rest assured that we will resolve this promptly.
 Verified review
6 months ago
Still not received it
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