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moonlightdesign.co.ukReviews

: 1,117Excellent

4.87

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certified since: 25/04/2013
updated on: 07/07/2022
moonlightdesign.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 25/04/2013
updated on: 07/07/2022
moonlightdesign.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At moonlightdesign.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for moonlightdesign.co.uk

212 verified reviews in the last 12 months

1,117 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 year ago
I am always apprehensive when buying anything online as you never know what the outcome will be. However, I can honestly say that the Customer Service I experienced with Moonlight Design is one of the best I have ever had. I chose what I wanted, it was delivered within 2 days and the protective packaging meant there was no chance of breakage! Will be looking to purchase more!
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the most relevant critical review


10 months ago 
The tiffany table lamp arrived quickly and was well packed. However the colours of the lamp were very different to the ones in th e online picture. This lamp was bought specifically to match our existing tiffany ceiling lampshade and colours in the Liiberty material on our settees. The colours are not an a slight variation but totally different. Therefore the picture online is very deceptive .
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Reviews for moonlightdesign.co.uk

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 Verified review
6 months ago
Still not received it
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 Verified review
11 months ago
Ordered item on 12/06/21 and still not received by 04/09/21. Customer service gave 2 x updates up until end July which were greatly appreciated. However, they then ignored my email stating I’d moved address and if there was any update on my order, considering I’d spent £150 and been waiting patiently for 12 weeks I’m very unhappy with this service.
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Answer by moonlightdesign.co.uk
10 months ago
Thank you for your feedback. We are disappointed to hear that your email was missed and we are ensuring this does not happen again. Unfortunately, the brand you ordered from has been experiencing a serious technical fault which has impacted upon our deliveries, We have refunded you in full and can't apologise enough for the inconvenience and frustration caused.
 Verified review
1 year ago 
Order delivered to Dorset and should have been Stockport.
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Answer by moonlightdesign.co.uk
1 year ago
Thank you for getting in touch. We are so sorry to hear that your order hasn't been delivered to your address. We are looking into this to see how this error occurred and have organised a replacement product to be delivered to the correct address shortly. Please rest assured that we will resolve this promptly.