moonlightdesign.co.uk- Logo - reviews

moonlightdesign.co.uk
Reviews:

311 reviews in the last 12 months1,616 total reviews  

4.90
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 25 Apr 2013
The Trustmark indicates trustworthy online retailers.
moonlightdesign.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for moonlightdesign.co.uk

Filter
Sort by  
Latest first
(291)
Reset
10 days ago
 Verified review
Report review
Answer by moonlightdesign.co.uk
8 days ago
Thank you for taking the time to leave a 5* rating!
10 days ago
 Verified review
Product was a good price compared to other retailers. Goods arrived very quickly. There was some confusion regarding the delivery. I contacted Moonlight straight away and query was dealt with immediately in a friendly and helpful manner.
Report review
Answer by moonlightdesign.co.uk
10 days ago
Thank you for your feedback. We appreciate you highlighting our competitive pricing and prompt delivery. We're sorry for any inconvenience with the delivery and are glad our team resolved it efficiently.
10 days ago
 Verified review
Report review
Answer by moonlightdesign.co.uk
10 days ago
Thank you for taking the time to leave a 5* rating!
10 days ago
 Verified review
Best price with fast delivery. Great response and excellent service when something wasn’t right. Love the light fittings they look stunning. Highly recommended.
Report review
Answer by moonlightdesign.co.uk
10 days ago
Thank you for your fantastic review! We're glad we could provide excellent service and that you love your new light fittings. Your recommendation means a lot to us.
11 days ago
 Verified review
Report review
Answer by moonlightdesign.co.uk
10 days ago
Thank you for taking the time to leave a 5* rating!
11 days ago
 Verified review
Report review
Answer by moonlightdesign.co.uk
10 days ago
Thank you for taking the time to leave a 5* rating!
11 days ago
 Verified review

Excellent Company with 5 ⭐ Service!

This is my 3rd order from this company and every time the service, product range selection and price points have been excellent. I only placed my order at 3.15pm and FedEx delivered my parcel at 8am the following day! Would highly recommend this company!
Report review
Answer by moonlightdesign.co.uk
10 days ago
Thank you for your amazing review! We're thrilled to hear that you've had consistently excellent experiences with us. We truly appreciate your continued support and recommendation.
ET
Ed T.
Cardiff, Wales
11 days ago
 Verified review
Report review
Answer by moonlightdesign.co.uk
10 days ago
Thank you for taking the time to leave a 5* rating!
12 days ago
 Verified review
Excellent service and fast delivery. Beth in the Sales Department is an absolute credit to the company.⭐️⭐️⭐️⭐️⭐️
Report review
Answer by moonlightdesign.co.uk
10 days ago
Thank you for your glowing review! We're thrilled to hear that you received excellent service and fast delivery. Beth in our Sales Department will be delighted to hear your kind words. We strive to provide exceptional service, and feedback like yours motivates us to keep up the good work.
12 days ago
 Verified review
Report review
Answer by moonlightdesign.co.uk
10 days ago
Thank you for taking the time to leave a 5* rating!
13 days ago
 Verified review
Very helpful on the phone. Quick delivery. Excellent quality product and decent price. A*
Report review
Answer by moonlightdesign.co.uk
10 days ago
Thank you so much for your wonderful review! We're thrilled to hear that you found our customer service helpful, appreciated the quick delivery, and were satisfied with the quality and price of our product.
13 days ago
 Verified review
Report review
Answer by moonlightdesign.co.uk
10 days ago
Thank you for taking the time to leave a 5* rating!
13 days ago
 Verified review
Great price and super fast delivery!
Report review
Answer by moonlightdesign.co.uk
10 days ago
Thank you for your review! We're delighted to hear that you were pleased with both the price and the delivery speed of your order.
5 Apr 2024
 Verified review
Report review
Answer by moonlightdesign.co.uk
10 days ago
Thank you for taking the time to leave a 5* rating!
4 Apr 2024
 Verified review

purchased and returned.

I purchased and returned no fault of the company tho, my measuring mistake. All went smoothly tho and customer service were super quick to help me with the query. Would defo use again.
Report review
Answer by moonlightdesign.co.uk
10 days ago
Thank you for sharing your experience! We appreciate your understanding regarding the return, and we're glad to hear that our customer service team was able to assist you promptly.
4 Apr 2024
 Verified review
Clear web site and speedy delivery , already used again
Report review
Answer by moonlightdesign.co.uk
10 days ago
Thank you for your kind words! We're thrilled to hear that you found our website user-friendly and that your order arrived promptly. Your satisfaction means a lot to us, and we're glad to have earned your repeat business.
2 Apr 2024
 Verified review
Quick delivery, product was exactly as described and looks great over the table. Very happy :)
Report review
Answer by moonlightdesign.co.uk
2 Apr 2024
Thank you for sharing your feedback. We're so glad the delivery was quick, the product matched the description, and it looks amazing over your table. We love happy customers and glad you are one of them!
1 Apr 2024
 Verified review

Fist class and swift service throughout.

First class and swift service throughout.
Report review
Answer by moonlightdesign.co.uk
2 Apr 2024
We're delighted to hear about your first-class experience! Swift service is what we aim for – thank you for choosing Moonlight Design.
1 Apr 2024
 Verified review

Delivery not great didn’t deliver to door left package other side of side gate

Delivery not great didn’t deliver
Report review
Answer by moonlightdesign.co.uk
2 Apr 2024
Thank you for your honest feedback. We sincerely apologise that your delivery wasn't ideal and the package wasn't left at your door. We'll be sure to address this with the delivery partners to ensure future deliveries meet your expectations.
31 Mar 2024
 Verified review

Excellent company to deal with

Excellent product at a very reasonable price
Report review
Answer by moonlightdesign.co.uk
2 Apr 2024
Thank you for the fantastic review! We're thrilled you found our product both excellent and affordable.