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Top positive review
26 Feb 2024
Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying.
After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email.
No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed.
The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day.
Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk
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Latest first
8 Jan 2024
Verified review
Love my new light
My new light arrived quickly and well packed. Good communication from order to delivery and a good price too!
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We're delighted to hear that you love your new light and that it arrived quickly, well-packed, with good communication throughout the process.
8 Jan 2024
Verified review
Very quick and fuss free delivery
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We're pleased to hear that you experienced very quick and fuss-free delivery.
7 Jan 2024
Verified review
Service was excellent, I had ordered incorrectly and they sorted a replacement quickly and efficiently!!!!
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We're pleased to hear that you experienced excellent service and that we could quickly and efficiently resolve the issue with the replacement.
7 Jan 2024
Verified review
Great service
Great product, price and delivery.
Very happy.
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We're thrilled to hear that you had a great experience with our service, product, price, and delivery.
6 Jan 2024
Verified review
Quick delivery best price great item
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We're delighted to hear that you received quick delivery, found the best price, and are happy with the item.
6 Jan 2024
Verified review
Order went wrong and was resolved expeditiously! Very happy with service.
I ordered a Toucan styled lamp and it unfortunately arrived with a scratch on the beak. I contacted customer services in the evening and had a response by the next morning. A replacement was sent out that very same day. Thank you once again for your pleasant and prompt assistance Beth.
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We appreciate your understanding, and we're delighted to hear that Beth helped to resolve the issue quickly and professionally.
5 Jan 2024
Verified review
Great product, arrived quickly and well wrapped.
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Answer by moonlightdesign.co.uk
5 Jan 2024
Thank you for your review! We're delighted to hear that you found the product great, and it arrived quickly.
5 Jan 2024
Verified review
Great quick service!
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Answer by moonlightdesign.co.uk
5 Jan 2024
Thank you for your review! We're glad to hear that you had a great and quick service experience.
3 Jan 2024
Verified review
Excellent service
Great price and fast, tracked delivery
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Answer by moonlightdesign.co.uk
5 Jan 2024
Thank you for your review! We're pleased to hear that you received excellent service, and experienced fast delivery.
3 Jan 2024
Verified review
Great Service
Great service. Great product. Thank you.
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Answer by moonlightdesign.co.uk
5 Jan 2024
Thank you for your review! We're pleased to hear that you received great service and are happy with the product.
3 Jan 2024
Verified review
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for taking the time to leave us a 5* rating!
1 Jan 2024
Verified review
So pleased with my pendant lamps - gorgeous & great value - arrived next day despite Xmas week & well packaged. Very helpful customer services whom I actually spoke with - a rare occurrence these days. Can’t wait for over bathroom mirror lights to be Installed too.
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for taking the time to leave us a review! Delighted to hear you love your pendant lamps. We're thrilled they arrived promptly and met your expectations. Our customer service team is always here to assist you.
30 Dec 2023
Verified review
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for taking the time to leave us a 5* rating!
26 Dec 2023
Verified review
Site was easy to read and delivery quick . Perfect
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for the positive feedback! We're delighted to hear that our site was user-friendly and the delivery was quick.
24 Dec 2023
Verified review
Arrived earlier than anticipated and in good condition.
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for your kind review! Fantastic to hear! We're pleased your order arrived early and in good condition.
23 Dec 2023
Verified review
Great service and product, would recommend
Really friendly service when I rang to enquire about the product and delivered ahead of estimate time. Product exactly as described and looks amazing!
Would definitely use this company again.
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for your review. Thrilled to hear you had a positive experience! Thank you for recommending us. We're delighted you found our service friendly.
22 Dec 2023
Verified review
Ordered one day delivery the next
Top marks
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our delivery service.
18 Dec 2023
Verified review
Super fast delivery- beautiful product!
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Answer by moonlightdesign.co.uk
18 Dec 2023
Thank you for your review! We're delighted to hear that you experienced super-fast delivery and are pleased with the product purchased.
18 Dec 2023
Verified review
Excellent product and service
So far excellent lights. Service was superb as well
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Answer by moonlightdesign.co.uk
18 Dec 2023
Thank you for your review! We're thrilled to hear that you are happy with your lights and that you experienced superb service.
16 Dec 2023
Verified review
Very prompt delivery but unfortunately the item was damaged. The company organised quick collection and refund.
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Answer by moonlightdesign.co.uk
18 Dec 2023
Thank you for your review! We're sorry to hear about the damage but appreciate your understanding. We're glad we could swiftly organise the collection and issue a refund.
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