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moonlightdesign.co.uk
Reviews:

272 reviews in the last 12 months1,569 total reviews  

4.89
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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12 Jan 2024
 Verified review
Beautiful thing and fantastic customer care.
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for your kind words! We appreciate your positive feedback on our customer care.
11 Jan 2024
 Verified review
Great price, good product and fast delivery.
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Answer by moonlightdesign.co.uk
11 Jan 2024
We're delighted to hear you had such a positive experience! Thank you for choosing us.
24 Jan 2024
 Verified review

Quick turn around

Very speedy distribution and decent price
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thanks for your review! We're glad you enjoyed our quick service and found our prices reasonable.
3 Jan 2024
 Verified review

Great Service

Great service. Great product. Thank you.
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Answer by moonlightdesign.co.uk
5 Jan 2024
Thank you for your review! We're pleased to hear that you received great service and are happy with the product.
3 Jan 2024
 Verified review

Excellent service

Great price and fast, tracked delivery
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Answer by moonlightdesign.co.uk
5 Jan 2024
Thank you for your review! We're pleased to hear that you received excellent service, and experienced fast delivery.
20 Jan 2024
 Verified review
Arrived on time in a great condition
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for sharing your experience! We're delighted to hear your order arrived on time and in great condition.
6 Jan 2024
 Verified review
Quick delivery best price great item
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We're delighted to hear that you received quick delivery, found the best price, and are happy with the item.
LP
Lorr P.
Launceston
21 Jan 2024
 Verified review
Speedy delivery and lovely product
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thanks for your review! We're thrilled you received your order quickly and that you love the product.
8 Jan 2024
 Verified review
Very quick and fuss free delivery
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We're pleased to hear that you experienced very quick and fuss-free delivery.
5 Jan 2024
 Verified review
Great quick service!
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Answer by moonlightdesign.co.uk
5 Jan 2024
Thank you for your review! We're glad to hear that you had a great and quick service experience.
14 Jan 2024
 Verified review
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for taking the time to leave us a 5* rating!
10 Jan 2024
 Verified review
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Answer by moonlightdesign.co.uk
11 Jan 2024
Thank you for taking the time to leave us a 5* rating!
3 Jan 2024
 Verified review
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for taking the time to leave us a 5* rating!
30 Dec 2023
 Verified review
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for taking the time to leave us a 5* rating!
7 Dec 2023
 Verified review

Great Customer Service team

Great website, competitive prices and very wide choice of styles...ordered a number of different items, some of which were not suitable and needed returning, so had to contact customer service several times - eg. courier lost one parcel etc...what was very refreshing, was the excellent level of customer service; prompt and helpful responses to emails or phone calls. So definitely making Moonlight my first choice when browsing lighting fittings
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your wonderful review! We're thrilled to hear that you found our website great, prices competitive, and styles varied. We appreciate your acknowledgment of our Customer Service team's excellence in handling various situations. If you ever need more lighting or have any questions, we look forward to being your first choice. Your support means a lot to us!
8 Dec 2023
 Verified review

Great experience all round!

The price was great, but the reviews are what really matters. The reviews are totally justified. I couldn't have experienced better customer service. With chandeliers you always get some chipped crystals. I reached out and 3 replacement crystal were here within 24 hours meaning we didn't have to reschedule the electrician. Brilliant service and will definitely use again. Oh, the light looks amazing too!
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Answer by moonlightdesign.co.uk
8 Dec 2023
Thank you for your fantastic review! We're thrilled to hear about your great experience and that our customer service exceeded your expectations. It's wonderful to know the replacement crystals arrived promptly. If you ever need more lighting or assistance in the future, we look forward to serving you again. Your support is appreciated!
6 Dec 2023
 Verified review

A welcome site

The parcel was delivered promptly and the bulbs were well packed. I was particularly pleased by the fact that the first time I went on the site I could not get the payment system to work. After leaving the site i received an e-mail inviting me back and the system worked this time.
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your review! We're delighted to hear that you had a positive experience with our prompt delivery and well-packed bulbs. We appreciate your patience with the payment system and are glad you returned successfully.
4 Dec 2023
 Verified review

Great service and price.

Ordered and spoke with Fionnuala, very knowable and couldn't' do enough to help. Ordered a lot of lights, came in four deferent, deliveries. All great bar one delivery, flagged and sorted instantly. Prices excellent as is the quality.
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Answer by moonlightdesign.co.uk
4 Dec 2023
Thank you for your review! We're grateful for your kind words about our great service, knowledgeable staff like Fionnuala, and competitive prices. We're glad to hear that any issues were flagged and sorted instantly. If you have more lighting needs or questions, feel free to reach out. We appreciate your support!
30 Nov 2023
 Verified review

Great Price Brilliant Service

We went on line to find the best price for the chandelier we wanted. That was Moonlight Design. Very straightforward, prompt and free delivery and the chandelier was securely packed on a pallet. Can’t fault them. Highly recommend.
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Answer by moonlightdesign.co.uk
30 Nov 2023
Thank you for your wonderful review! We're delighted to hear that you found a great price and experienced brilliant service with us. We appreciate your recommendation and are thrilled to have met your expectations. Thanks for choosing Moonlight Design!
23 Dec 2023
 Verified review

Great service and product, would recommend

Really friendly service when I rang to enquire about the product and delivered ahead of estimate time. Product exactly as described and looks amazing! Would definitely use this company again.
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Answer by moonlightdesign.co.uk
3 Jan 2024
Thank you for your review. Thrilled to hear you had a positive experience! Thank you for recommending us. We're delighted you found our service friendly.