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moonlightdesign.co.ukReviews

: 1,114Excellent

4.85

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certified since: 25/04/2013
updated on: 27/06/2022
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certified since: 25/04/2013
updated on: 27/06/2022
moonlightdesign.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At moonlightdesign.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for moonlightdesign.co.uk

220 verified reviews in the last 12 months

1,114 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 year ago
I am always apprehensive when buying anything online as you never know what the outcome will be. However, I can honestly say that the Customer Service I experienced with Moonlight Design is one of the best I have ever had. I chose what I wanted, it was delivered within 2 days and the protective packaging meant there was no chance of breakage! Will be looking to purchase more!
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the most relevant critical review


10 months ago 
The tiffany table lamp arrived quickly and was well packed. However the colours of the lamp were very different to the ones in th e online picture. This lamp was bought specifically to match our existing tiffany ceiling lampshade and colours in the Liiberty material on our settees. The colours are not an a slight variation but totally different. Therefore the picture online is very deceptive .
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Reviews for moonlightdesign.co.uk

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(203)
(10)
 Verified review
4 months ago
Moonlight were efficient and the lights were delivered on the due date and the best possible price. Will definitely use again.
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 Verified review
4 months ago
Cheapest price I could find online for Collingwood fittings, and I shopped around a bit, arrived next day, top service 10/10
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 Verified review
4 months ago
How quick delivery was and the product I got is stunning better in real
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 Verified review
4 months ago
Our order arrived very quickly and easily. Would definitely use again!
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 Verified review
4 months ago
From order to delivery to packaging, all first class.
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 Verified review
4 months ago
Delivery was quick & I am very pleased with product.
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 Verified review
4 months ago
Very good price with service and delivery to match.
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 Verified review
4 months ago
Stunning lights and half the price elsewhere
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 Verified review
4 months ago
Fast service and great product.
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 Verified review
4 months ago
Arrived in no time.Excellent
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 Verified review
4 months ago
Delivery was fast
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 Verified review
3 months ago
very good
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 Verified review
5 months ago
Although the lights were not totally what we expected we have decided to keep them and try them out in the summer in our gazebo. After informing the supplier they gave us excellent customer service and even offered to refund us. Would certainly deal with them again
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Answer by moonlightdesign.co.uk
5 months ago
Thank you for your feedback. We're so sorry to hear that you're disappointed in the quality of the product. The fittings are IP20 rated and suitable for use outdoors, with a warranty of 1 year. Please email us if you are unhappy with the standard of the product we would be more than happy to assist you with returning it.
 Verified review
8 months ago
Green velvet looks lovely and the lamp base is good and sturdy/heavy. Only downsides are that the lampshade doesn't let light through so doesn't give a nice green glow (but looks great in lateral daylight), and the finishing of the velvet at top and bottom is a little rough so I had to push the loose/uneven bits back up under the rim. Shouldn't have got through quality control really. I'm also pretty sure one of the support 'arms' isn't level with the others, but I managed to get the shade to look level even if it isn't. Another quality control issue possibly.
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Answer by moonlightdesign.co.uk
8 months ago
Thank you for taking the time to provide feedback. We have taken on board your comments regarding the quality of the lamp received and have passed this onto the supplier for their attention. Please let us know if you require any further assistance and thank you for purchasing with Moonlight Design.
 Verified review
1 year ago
I am always apprehensive when buying anything online as you never know what the outcome will be. However, I can honestly say that the Customer Service I experienced with Moonlight Design is one of the best I have ever had. I chose what I wanted, it was delivered within 2 days and the protective packaging meant there was no chance of breakage! Will be looking to purchase more!
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 Verified review
10 months ago
the automated ordering system is easy to use and the turnaround is measured in minutes, is orders are with suppliers the same day they deal with anomalies and queries quickly fantastic service - the only way they could improve the service is to allow the customer to download receipts against their order numbers once the goods have shipped!
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 Verified review
11 months ago
Can’t really rate product yet as it’s on pre order so unsure if it will arrive for dispatch yet but the website & enquiry was quick response so fingers crossed I get the product I’ve ordered I ordered from another site in January but never got it & this price from here is a lot cheaper for same product xx
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 Verified review
1 year ago 
Called customer services as I had a query regarding the product I wanted to purchase, both the people I spoke to where very helpful and they called back promptly with the information. Lights ordered and arrived the next day. I purchased Collingwood lights which are fabulous quality.
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 Verified review
1 year ago
Weird ordering system :- You choose what you want off website then have to phone through to see whether in stock? You receive a call back, then order through website. That being said, ordered 4pm, light received by 10am next day !!!! Maybe stock checked through web site.
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 Verified review
7 months ago
Delivery of light fitting received within a few days. Unfortunately the light fitting was faulty due to manufacturer assembling incorrectly so I emailed customer services. They replied the next day and a replacement was sent straight away. Excellent customer service
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