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The Rug Shop UK
Reviews:

454 reviews in the last 12 months3,091 total reviews  

4.56
Excellent
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Top positive review

12 Dec 2023
 Verified review
While the ordering and delivery experience was (as previously) good the rug itself was a disappointment in that it is pale taupe rather than silver (photo shows it unrolled slightly and lying on top of the silver rug I had wanted it to replace). I have never previously had to return a rug and would have found a 'returns label' with all relevant returns information required by The Rug Shop helpful. In addition it has become expensive to return an unsuitable item which would make me reluctant to take a chance on ordering a replacement rug.

Top negative review

19 Dec 2023
 Verified review
The rug arrived damaged. When I rang I was told to send photographs which I did immediately. I then didn't hear for 2 days. I was told that the damaged item would be collected on a set day, I explained that this was not possible because we were at work all day but this kept being ignored & I had to keep reiterating. I was told I wouldn't receive a replacement until the faulty item was received back at the warehouse. I was not happy about this as this would have been 3 weeks after the order was placed and so I asked them to cancel the order. by some miracle, I received a call back a short time later saying that the replacement would be delivered on the same day as the damaged one was being collected. On the day the damaged item was collected but no replacement arrived. I waiting in all day, I rang and was reassured it would be with me the following day, I explained that I had waited all day and that I wasn't happy to wait in another day but that it had to arrive the following day as I was going away. I received an email stating that it would be delivered and a call saying the same. The next day came & went still no rug. It finally arrived 4 days late when we were not there. By pure chance my brother was there doing some repairs and so able to accept the replacement but the service was poor. I've used this company 3 times before so not sure why they got it so wrong this time but it will put me off using them again.
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Reviews for The Rug Shop UK

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23 Feb 2024
 Verified review

Good experience

Ordered 2 rugs, was surprised to find that they would be delivered separately, not very eco friendly surely? Other than that service was good, ordering on website was easy and email communication from both the rug shop and couriers was good also. Quality of rugs as expected. Ordered from less expensive range as we are in rented accommodation and just need something to cover carpets which our not to our taste. Would use the rug shop again.
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5 Feb 2024
 Verified review
Loved the design and colour. Disappointed by its weight.
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1 Feb 2024
 Verified review
Carpet just as described, really nice and soft.
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AP
Andrew P.
Norwich
22 Jan 2024
 Verified review

Rolled to tight.

The carpet was rolled so tight that it has left lines right across the carpet and looks awful. A couple of them have gone but still have two. Apart from that it is great.
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13 Jan 2024
 Verified review
Good service. Quick delivery.
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10 Jan 2024
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12 Dec 2023
 Verified review

Asiatic silver rug is actually pale taupe

While the ordering and delivery experience was (as previously) good the rug itself was a disappointment in that it is pale taupe rather than silver (photo shows it unrolled slightly and lying on top of the silver rug I had wanted it to replace). I have never previously had to return a rug and would have found a 'returns label' with all relevant returns information required by The Rug Shop helpful. In addition it has become expensive to return an unsuitable item which would make me reluctant to take a chance on ordering a replacement rug.
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27 Dec 2023
 Verified review

Excellent quality

Delivered on time, excellent quality & size is perfect, my only disappointment was the colour, I expected it to be a bit greener from the website pictures. Any how it does look good in my living room
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11 Dec 2023
 Verified review
Good value , delivery good but unfortunately had to return due to colour !
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4 Dec 2023
 Verified review

Delivery came a bit late.

Waited for the rug for almost 2 weeks. Item as described.
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1 Dec 2023
 Verified review
Whilst I returned my rug - the seller was helpful
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15 Dec 2023
 Verified review
The price is good. I think you have done well.
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21 Dec 2023
 Verified review
Very easy to speak to someone
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18 Aug 2023
 Verified review

Overall a good rug

Rug is true to size and design. I love how vibrant the colours are and it’s very soft to touch especially the stone sections where it’s thicker, so feels great under your feet. There are quite a few long and/or loose threads which I guess can be expected so not too bothered by them, easy to just cut and hoover, but there is one obvious patch that’s either stained or is the wrong colour of material used which is a brown colour on the cream patch so it stands out easily which is a shame and ruins the full star rating.
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WA
Wilf A.
Glasgow
1 Oct 2023
 Verified review

Good experience but delivery issues with delivery company used.

The customer contact between myself and the Rug shop was excellent and fast response. However I would have given 5 stars instead of 4 if the Delivery company hadn't created an issue.
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30 Mar 2023
 Verified review

Mink rug

Ordered a rug which took about 3 weeks to arrive. They gave a discount for the delay and I kept chasing them to deliver but the guy called Darren was very helpful and understanding. He made sure the delivery was sorted.I think they need to speak with their suppliers who seem to create a lot of issues for them (at least what it seems)
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17 Nov 2023
 Verified review

Good Selection

Web site easy to use & plenty of selection. Very pleased with the rug it looks great in the lounge and blends in well with the colour scheme. Good price I knocked one star off as I had to chase for delivery despatch.
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18 Apr 2023
 Verified review
Give more accurate colour details. Just received “Cream” multi extra large rug. Would actually say was more Grey which is a colour I don’t really like. Rug lovely though. OAP so too much hassle to return
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17 Nov 2023
 Verified review
rug is lovely but the colour is a lot lighter than pictured, always a problem with online shopping so would only drop a bit of a star not a whole one if that was an option.
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6 May 2023
 Verified review
I was disappointed not to receive confirmation when the item had been dispatched I missed the delivery and I then had to arrange a re-delivery.
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