The Rug Shop UK- Logo - reviews

The Rug Shop UK
Reviews:

454 reviews in the last 12 months3,091 total reviews  

4.56
Excellent
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

12 Dec 2023
 Verified review
While the ordering and delivery experience was (as previously) good the rug itself was a disappointment in that it is pale taupe rather than silver (photo shows it unrolled slightly and lying on top of the silver rug I had wanted it to replace). I have never previously had to return a rug and would have found a 'returns label' with all relevant returns information required by The Rug Shop helpful. In addition it has become expensive to return an unsuitable item which would make me reluctant to take a chance on ordering a replacement rug.

Top negative review

19 Dec 2023
 Verified review
The rug arrived damaged. When I rang I was told to send photographs which I did immediately. I then didn't hear for 2 days. I was told that the damaged item would be collected on a set day, I explained that this was not possible because we were at work all day but this kept being ignored & I had to keep reiterating. I was told I wouldn't receive a replacement until the faulty item was received back at the warehouse. I was not happy about this as this would have been 3 weeks after the order was placed and so I asked them to cancel the order. by some miracle, I received a call back a short time later saying that the replacement would be delivered on the same day as the damaged one was being collected. On the day the damaged item was collected but no replacement arrived. I waiting in all day, I rang and was reassured it would be with me the following day, I explained that I had waited all day and that I wasn't happy to wait in another day but that it had to arrive the following day as I was going away. I received an email stating that it would be delivered and a call saying the same. The next day came & went still no rug. It finally arrived 4 days late when we were not there. By pure chance my brother was there doing some repairs and so able to accept the replacement but the service was poor. I've used this company 3 times before so not sure why they got it so wrong this time but it will put me off using them again.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for The Rug Shop UK

 Sort by  
Relevance
18 Apr 2023
 Verified review

Impressed

The rug I ordered wasn’t in stock. However they emailed me back with alternatives they thought I would like and honoured the price of the original order. Rug arrived after just one week and is beautiful quality
Report review
18 Apr 2023
 Verified review
Give more accurate colour details. Just received “Cream” multi extra large rug. Would actually say was more Grey which is a colour I don’t really like. Rug lovely though. OAP so too much hassle to return
Report review
20 Nov 2023
 Verified review
Quick delivery as per website details, and both rugs lovely and as described with competitive prices. This is the second time I've bought from them and wouldn't hesitate to recommend. Thank you.
Report review
11 Oct 2023
 Verified review
Great value, we saw this rug in a high street shop and found it on here at a better price. Great communication, fast p&p, fab delivery service. Would definitely recommend and shop here again
Report review
7 Apr 2023
 Verified review
Their customer service is excellent. I bought the wrong rug in error and within a day of them receiving it back, I was refunded. The rug was beautiful but I bought the wrong colour.
Report review
17 Nov 2023
 Verified review
rug is lovely but the colour is a lot lighter than pictured, always a problem with online shopping so would only drop a bit of a star not a whole one if that was an option.
Report review
7 Apr 2023
 Verified review
Ordered a few times now , Quality fantastic and the delivery really good . The price is outstanding . I will continue to use this company and would highly recommend.
Report review
5 Apr 2023
 Verified review

First class retailer.

Good quality item, very competitive price, fast delivery, communications good. What more could one want. They also have a very wide variety of other rugs to tempt you.
Report review
15 Nov 2023
 Verified review

Outstandingly beautiful rug

I was kept fully updated on the progress of my order. I needed to change my delivery address and the customer service was superb, cannot fault the helpfulness.
Report review
22 Apr 2023
 Verified review
Easy to order and a very good delivery the rug was well packaged I was very pleased with my purchase the rug is lovely and very good quality I am very happy.
Report review
16 Nov 2023
 Verified review

Aurora Rug

Bought the Aurora rug, very pleased with the price and the quality. The only negative issue was the delivery company that they use, absolutely awful!!
Report review
9 Sept 2023
 Verified review
Really good quality rugs ( I have bought 4 so far) at amazing prices. Such a large choice of colours , patterns and sizes. Delivery was quick and free.
Report review
12 Sept 2023
 Verified review

Excellent customer service

I’ve given a 5 star rating for quality of rug and great customer service. Although it took longer to arrive than anticipated this was down to carrier.
Report review
5 Nov 2023
 Verified review
Fantastic service as I had ordered the wrong colour, one email later it was all sorted, excellent service and fantastic quality, thanks the rug shop
Report review
17 Oct 2023
 Verified review

Fantastic value

I had seen the same rug in a department store at a much higher price. Delivery was extremely quick to my door with free delivery. Very impressed.
Report review
6 May 2023
 Verified review
I was disappointed not to receive confirmation when the item had been dispatched I missed the delivery and I then had to arrange a re-delivery.
Report review
25 Sept 2023
 Verified review

New rug

Ordered a new rug and received it a few days later. Both service and rug excellent. Would purchase from The Rug Shop again. Thank you very much.
Report review
7 Nov 2023
 Verified review

Excellent customer service.

Unfortunately the wrong colour way was delivered. After a quick email, photo and a brief conversation, the correct colour way was despatched.
Report review
12 Nov 2023
 Verified review
Ordering was very straightforward and we were kept informed of the progress of our order all the way through to delivery and we love our rug
Report review
13 Nov 2023
 Verified review

No problems! All good!

No problems with order, payment, communication and delivery. Pretty seamlesss efficient service and good pricing to get the rug we wanted
Report review