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The Rug Shop UK
Reviews:

453 reviews in the last 12 months3,091 total reviews  

4.55
Excellent
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Top positive review

12 Dec 2023
 Verified review
While the ordering and delivery experience was (as previously) good the rug itself was a disappointment in that it is pale taupe rather than silver (photo shows it unrolled slightly and lying on top of the silver rug I had wanted it to replace). I have never previously had to return a rug and would have found a 'returns label' with all relevant returns information required by The Rug Shop helpful. In addition it has become expensive to return an unsuitable item which would make me reluctant to take a chance on ordering a replacement rug.

Top negative review

19 Dec 2023
 Verified review
The rug arrived damaged. When I rang I was told to send photographs which I did immediately. I then didn't hear for 2 days. I was told that the damaged item would be collected on a set day, I explained that this was not possible because we were at work all day but this kept being ignored & I had to keep reiterating. I was told I wouldn't receive a replacement until the faulty item was received back at the warehouse. I was not happy about this as this would have been 3 weeks after the order was placed and so I asked them to cancel the order. by some miracle, I received a call back a short time later saying that the replacement would be delivered on the same day as the damaged one was being collected. On the day the damaged item was collected but no replacement arrived. I waiting in all day, I rang and was reassured it would be with me the following day, I explained that I had waited all day and that I wasn't happy to wait in another day but that it had to arrive the following day as I was going away. I received an email stating that it would be delivered and a call saying the same. The next day came & went still no rug. It finally arrived 4 days late when we were not there. By pure chance my brother was there doing some repairs and so able to accept the replacement but the service was poor. I've used this company 3 times before so not sure why they got it so wrong this time but it will put me off using them again.
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Reviews for The Rug Shop UK

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15 Feb 2024
 Verified review

Great choice of rugs

Great choice of reasonable priced rugs available and swift delivery
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29 Jan 2024
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Wide range of carpets and rugs at competitive prices. Fast delivery
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31 Jan 2024
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Hall runner

Easy ordering and delivery as promised. Very good quality rug..
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28 Jan 2024
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Top class product selection and efficient service and delivery.
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1 Feb 2024
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Lovely choice of rugs,great prices! Definitely worth a look 😊
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4 Feb 2024
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Great product and service

Fast, efficient delivery. Given as a present to my sister.
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5 Feb 2024
 Verified review
Loved the design and colour. Disappointed by its weight.
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14 Feb 2024
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Excellent

Quick delivery and a quality product for a bargain price
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18 Feb 2024
 Verified review
Excellent service from start to finish. Good product.
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16 Feb 2024
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Delighted with my large rug

Quick reply to my order with early delivery date.
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6 Feb 2024
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Keep doing what you’re doing seems very good to me
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17 Feb 2024
 Verified review
Great prices and really quick delivery = perfect
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14 Feb 2024
 Verified review
Fast and efficient. Happy with the rug. Thanks.
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1 Feb 2024
 Verified review
Carpet just as described, really nice and soft.
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17 Feb 2024
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Rug came quick and exactly as described
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5 Feb 2024
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It was easy to order and prompt delivery
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2 Feb 2024
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Product as described, service very good.
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18 Feb 2024
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Delivery very quick ,very well packed
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JH
Janice H.
Coniston
16 Feb 2024
 Verified review
Quality rug. Delivered on time.
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5 Feb 2024
 Verified review
Right product delivered fast
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