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The Rug Shop UK
Reviews:

454 reviews in the last 12 months3,091 total reviews  

4.56
Excellent
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Top positive review

12 Dec 2023
 Verified review
While the ordering and delivery experience was (as previously) good the rug itself was a disappointment in that it is pale taupe rather than silver (photo shows it unrolled slightly and lying on top of the silver rug I had wanted it to replace). I have never previously had to return a rug and would have found a 'returns label' with all relevant returns information required by The Rug Shop helpful. In addition it has become expensive to return an unsuitable item which would make me reluctant to take a chance on ordering a replacement rug.

Top negative review

19 Dec 2023
 Verified review
The rug arrived damaged. When I rang I was told to send photographs which I did immediately. I then didn't hear for 2 days. I was told that the damaged item would be collected on a set day, I explained that this was not possible because we were at work all day but this kept being ignored & I had to keep reiterating. I was told I wouldn't receive a replacement until the faulty item was received back at the warehouse. I was not happy about this as this would have been 3 weeks after the order was placed and so I asked them to cancel the order. by some miracle, I received a call back a short time later saying that the replacement would be delivered on the same day as the damaged one was being collected. On the day the damaged item was collected but no replacement arrived. I waiting in all day, I rang and was reassured it would be with me the following day, I explained that I had waited all day and that I wasn't happy to wait in another day but that it had to arrive the following day as I was going away. I received an email stating that it would be delivered and a call saying the same. The next day came & went still no rug. It finally arrived 4 days late when we were not there. By pure chance my brother was there doing some repairs and so able to accept the replacement but the service was poor. I've used this company 3 times before so not sure why they got it so wrong this time but it will put me off using them again.
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Reviews for The Rug Shop UK

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22 Jan 2024
 Verified review

Aurora rug

I am really pleased with my purchase my rug is lovely quality and looks so nice in my living room. Delivery was quick and the price was good.
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9 Jan 2024
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Ordered rug on line advised delivery first week in January, actually got it time for Christmas. Good value and great service
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31 Dec 2023
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Excellent quality rug, great communication, customer service and delivery as promised. Would highly recommend.
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21 Jan 2024
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Rug was just like the picture on the website. Colours fitted perfectly. Prompt delivery
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13 Jan 2024
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I ordered the wrong size rug but very helpful taken back that one & sending right size
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18 Jan 2024
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Kept in touch about delivery......Delivery was very quick........Rug was lovely.
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2 Jan 2024
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Great experience and service. amazing collection and price. Highly recommended
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7 Jan 2024
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So pleased with rug, lovely patteren, great price, fast delivery,so pleased
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7 Jan 2024
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the place for rugs

easy to browse, lots of choice, very quick delivery. Rug looks great too
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19 Jan 2024
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The rug is really nice, good quality and looks as good as the pictures.
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19 Jan 2024
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Yellow rug

Fast and prompt delivery as described happy with quality as described
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4 Jan 2024
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Courteous and helpful, keeping us up to date through the whole order.
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25 Jan 2024
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Nice, good quality and as described, delivered when they said.
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17 Jan 2024
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Excellent products Excellent prices very speedy delivery
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22 Jan 2024
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Item as decribed and delivered within the time frame.
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21 Jan 2024
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My rug arrived promptly with notice of delivery
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11 Jan 2024
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Good selection of rugs at reasonable prices.
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30 Dec 2023
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Good price good quality and fast delivery
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25 Jan 2024
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Excellent service, quick and efficient
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2 Jan 2024
 Verified review
Good product lightening fast delivery
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