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The Rug Shop UKReviews

: 2,214Excellent

4.54

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with Buyer Protection

certified since: 19/03/2014
updated on: 16/08/2022
The Rug Shop UK is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At The Rug Shop UK, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 19/03/2014
updated on: 16/08/2022
The Rug Shop UK is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At The Rug Shop UK, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for The Rug Shop UK

443 verified reviews in the last 12 months

2,214 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


10 months ago
I had my eye on a particular rug for a long time. at another shop but it was rather expensive so I was putting off the purchase, waiting for a special offer but there never was any on this rug. Then I did an online search based on its description and to my surprise I found the exact same rug at the Rug Shop for an incredible price. I must admit I had not heard of this shop before so I checked Trustpilot and the reviews were great, so I ordered the rug. I even found a discount code on the shop website to take a bit more money off, making it an absolute bargain. The rug arrived a few days later, it’s absolutely beautiful and for a fantastic price. I was kept up to date by email throughout the order process up until delivery. I couldn’t be happier with my purchase and with the Rug Shop, and I will be back to buy more.
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3 months ago
If you want dangerously high blood pressure, this is the company for you. I was told my rug had been delivered on 25 May but due to a “technical issue” getting a Proof of Delivery from the courier, I was asked to confirm receipt. The rug hadn’t been delivered, which I suppose qualifies as a “technical issue”. I was given subsequent assurances about delivery. Somewhat akin to a unicorn, the rug remains much talked about and yet unseen. While the sales team member dealing with me has kept me updated, the whole process been shambolic. I received an email on Thursday 2 June saying that problems contacting the courier remain ongoing and promising to reissue the rug by this coming Tuesday if these problems continued. By some small miracle, part of the order was delivered later that day. I emailed the rug company to confirm this and to state that I did not want this marked at their end as a completed delivery. It may be due to the bank holiday but I didn’t get any reply, or for that matter the rest of my delivery. I will not be recommending the Rug Company to anyone as long as I live, except perhaps to my worst enemy.
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Reviews for The Rug Shop UK

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(48)
 Verified review
3 days ago 
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8 days ago
Excellent communication Quality product at an excellent price Hassle-free delivery
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16 days ago
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1 month ago
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1 month ago
my order arrived quickly, and I was kept updated about it's progress
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2 months ago
The rug is very good quality and we had good value for money. Delivery took a few days longer than we expected. We had been told that we would be notified if it would take longer than 2 weeks but this didn't happen.
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2 months ago
Pleased with carpet though delivery took a week, ordered a Tuesday and received the following Tuesday.
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2 months ago
A wide range of rugs to go at. Usually the most competitive prices on the web. There was a short delay shipping my order, however the goods were then dispatched promptly and delivered in a few days.
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2 months ago
Very nice but the ends could have been better folded and not being able to see the backing tape so much . But the look of the rug is better than we thought . Thank you . Chris B
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2 months ago
After several false starts with rugs listed as available to order, placing the order and paying, and then being advised that the product was not available after all, we got a rug we liked. Delivery was quick, and the finished product met expectations.
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3 months ago
The rug is exactly what I wanted to complement a room make over. It feels lovely underfoot. Delivery was delayed and I needed to chase but emails were answered promptly and there was good information once delivery was confirmed. Would definitely use again.
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3 months ago 
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3 months ago
The Rug Company email advising that delivery would be made soon, arrived after the delivery itself and resulted in my missing the first delivery attempt. I've therefore given only 4 stars as think the communication could be improved. The rug itself is beautiful and a good price.
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3 months ago
I have only given 4 stars as the previous rugs I purchased (same design) a couple of years ago were far superior to the one received recently. The thickness of the pile noticeably thinner, also the rug is not very straight on its longest edge. It's almost like the recent rug purchased was completed by a trainee. I have kept the rug anyway as I believe this is just a sign of the times....cutting back etc. Disappointing though and may put me off future purchases.
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4 months ago
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4 months ago
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4 months ago
Item itself was excellent and good value from suppliers but courier service let the overall experience down
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4 months ago
No problem with purchasing or delivery packed well. I suggest perhaps a follow up email to ask if everything was good
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 Verified review
4 months ago
Lovely rug. Some confusion about delivery days as the grip mat arrived first.
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 Verified review
4 months ago 
Ordered a rug on 27/3/22 and it arrived today 19/4/22. The rug is really beautiful and although expensive it was a little cheaper at this store than others. I was happy with the service although I received an email initially saying that my order would be received in 1-2 weeks and in the end it was 3 weeks which is ok. When I emailed the company last week for an update I was told it would be with me by the end of last week and it wasn’t, and I felt the reply was a little bit brusque. I would think the company would understand that customers need to have a delivery date so they can be at home to receive the delivery, it’s a large expensive item that can’t really be left outside or with a neighbour. Also I only received a dispatch email today a few minutes before the package arrived but luckily I was home. I think communication could be a little bit better. Anyway, apart from that I’m really happy with my purchase so I’m happy to recommend the company as long as you are ok with waiting a bit longer than they say.
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