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The Rug Shop UKReviews

: 2,214Excellent

4.54

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with Buyer Protection

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Valid

with Buyer Protection

certified since: 19/03/2014
updated on: 16/08/2022
The Rug Shop UK is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At The Rug Shop UK, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 19/03/2014
updated on: 16/08/2022
The Rug Shop UK is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At The Rug Shop UK, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for The Rug Shop UK

443 verified reviews in the last 12 months

2,214 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


10 months ago
I had my eye on a particular rug for a long time. at another shop but it was rather expensive so I was putting off the purchase, waiting for a special offer but there never was any on this rug. Then I did an online search based on its description and to my surprise I found the exact same rug at the Rug Shop for an incredible price. I must admit I had not heard of this shop before so I checked Trustpilot and the reviews were great, so I ordered the rug. I even found a discount code on the shop website to take a bit more money off, making it an absolute bargain. The rug arrived a few days later, it’s absolutely beautiful and for a fantastic price. I was kept up to date by email throughout the order process up until delivery. I couldn’t be happier with my purchase and with the Rug Shop, and I will be back to buy more.
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the most relevant critical review


3 months ago
If you want dangerously high blood pressure, this is the company for you. I was told my rug had been delivered on 25 May but due to a “technical issue” getting a Proof of Delivery from the courier, I was asked to confirm receipt. The rug hadn’t been delivered, which I suppose qualifies as a “technical issue”. I was given subsequent assurances about delivery. Somewhat akin to a unicorn, the rug remains much talked about and yet unseen. While the sales team member dealing with me has kept me updated, the whole process been shambolic. I received an email on Thursday 2 June saying that problems contacting the courier remain ongoing and promising to reissue the rug by this coming Tuesday if these problems continued. By some small miracle, part of the order was delivered later that day. I emailed the rug company to confirm this and to state that I did not want this marked at their end as a completed delivery. It may be due to the bank holiday but I didn’t get any reply, or for that matter the rest of my delivery. I will not be recommending the Rug Company to anyone as long as I live, except perhaps to my worst enemy.
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Reviews for The Rug Shop UK

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(8)
 Verified review
4 months ago
It’s a nice rug but some of the rug is coming apart the threads coming away from the rug already it’s not even a month old
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 Verified review
4 months ago
I ordered the cosmopolitan rug, and although I like the rug I received, it is nothing like the picture which is the one I prefer
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 Verified review
8 months ago
Communicatio in terms of acknowledging my order and telling me it had despatched and when delivery was scheduled was non-existent. The rug did arrive a week after order and is a nice product.
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 Verified review
9 months ago
CONS...Very slow delivery times,response time for enquiries ok,had to request refund before any progress tracking parcel through carrier,Delivered shortly after,...PROS....Good quality rug,correct size and design
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Answer by The Rug Shop UK
9 months ago
Hi Royce, we have just check the tracking of your order and it is showing delivered yesterday, we are really sorry for the delay or any inconvenience caused to you because of the courier, we dispatch the item on time from our end, unfortunately the delay was happened in Transit. Thanks The Rug Shop UK.
 Verified review
9 months ago
Order too long to be processed and delivered very expensive for what the Rug is could’ve bought it cheaper somewhere else
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 Verified review
1 year ago
They sent the wrong rug so nun to happy and then the rug I had ordered was no longer available. But customer service was quite good and delt with things reasonably quickly. Just waiting for my new rug to arrive now, that's a different one I ordered in replacement for the one they no longer have
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 Verified review
1 year ago
No email received from Rug Shop UK to confirm purchase, just had to hope the order went through and items turn up. The large rug feels cheap to walk on as you can feel the course hessian base on your feet. Other rugs in a awa me price range are of better quality, from Dunelm and the like.
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 Verified review
1 year ago
I cannot
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