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The Rug Shop UKReviews

: 2,154Excellent

4.54

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with Buyer Protection

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Valid

with Buyer Protection

certified since: 19/03/2014
updated on: 07/07/2022
The Rug Shop UK is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At The Rug Shop UK, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 19/03/2014
updated on: 07/07/2022
The Rug Shop UK is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At The Rug Shop UK, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for The Rug Shop UK

456 verified reviews in the last 12 months

2,154 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
I had my eye on a particular rug for a long time. at another shop but it was rather expensive so I was putting off the purchase, waiting for a special offer but there never was any on this rug. Then I did an online search based on its description and to my surprise I found the exact same rug at the Rug Shop for an incredible price. I must admit I had not heard of this shop before so I checked Trustpilot and the reviews were great, so I ordered the rug. I even found a discount code on the shop website to take a bit more money off, making it an absolute bargain. The rug arrived a few days later, it’s absolutely beautiful and for a fantastic price. I was kept up to date by email throughout the order process up until delivery. I couldn’t be happier with my purchase and with the Rug Shop, and I will be back to buy more.
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the most relevant critical review


1 month ago
If you want dangerously high blood pressure, this is the company for you. I was told my rug had been delivered on 25 May but due to a “technical issue” getting a Proof of Delivery from the courier, I was asked to confirm receipt. The rug hadn’t been delivered, which I suppose qualifies as a “technical issue”. I was given subsequent assurances about delivery. Somewhat akin to a unicorn, the rug remains much talked about and yet unseen. While the sales team member dealing with me has kept me updated, the whole process been shambolic. I received an email on Thursday 2 June saying that problems contacting the courier remain ongoing and promising to reissue the rug by this coming Tuesday if these problems continued. By some small miracle, part of the order was delivered later that day. I emailed the rug company to confirm this and to state that I did not want this marked at their end as a completed delivery. It may be due to the bank holiday but I didn’t get any reply, or for that matter the rest of my delivery. I will not be recommending the Rug Company to anyone as long as I live, except perhaps to my worst enemy.
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Reviews for The Rug Shop UK

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(359)
(4)
 Verified review
19 days ago
I appreciated that there was someone on the orders team who actually took the time to offer a different sized rug of the same pattern that was available at the same price as the one I'd ordered. The rug I'd ordered was just the right size for my purposes, but the personal touch was thoughtful. The rug arrived in good time and was well wrapped. It's a nice quality and looks just right in the room, and matches the wallpaper and chairs really well.
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 Verified review
23 days ago
The rug came quickly, is excellent quality and absolutely true to size, very pleased with it. Bought it for the kitchen to stop our puppy slipping on the tiles, works perfectly and doesn’t move.
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 Verified review
17 days ago
Very easy to deal with and the rig turned up quickly and well in time for the birthday. The recipient like it so much she wants to use it indoors, not in the garden!
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 Verified review
16 days ago
Smooth process and super goods. From ordering to receiving the rug went to schedule. The quality of the rug is top class and as described on-line. Spot on, thank you.
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 Verified review
25 days ago
Excellent service. I chose a different rug and returned first choice (changed my mind) they were very obliging and helpful and everything was done speedily.
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 Verified review
6 days ago
Excellent choices. Clear description of items. Straightforward buying process and quick delivery. Quality product.
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 Verified review
9 days ago
Fabulous and incredible collection of rugs, really good system for purchasing and returns, helpful, friendly team!
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 Verified review
20 days ago
Great website to view the many styles & sizes If you cannot choose a rug from this site you are too picky
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 Verified review
16 days ago
Good communication from order through to delivery. Delivery was quick and carpet was just as advertised.
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 Verified review
6 days ago
Rug looked like the picture colour lovely very soft good value for the money.
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 Verified review
10 days ago
Very nice quality rug. Looks great. Delivered really quickly. Great service
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 Verified review
24 days ago
Lovely rug and a great price. Super fast delivery, a great service all round. Highly recommend.
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 Verified review
19 days ago
Good website, easy to order. Very prompt delivery. Second time I’ve ordered. Happy customer 😊
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 Verified review
12 days ago
The rug feels lush and colour is perfect for me 😊 will purchase again in.
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 Verified review
17 days ago 
easy to order,great quality rug and very fast delivery,will deal with again..
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 Verified review
17 days ago
Amazing rug for an amazing price not forgetting quick and efficient delivery.
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 Verified review
20 days ago
Lovely rug, good price, helpful service, quick delivery. Thankyou.
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 Verified review
21 days ago
Beautiful rugs and Amazing service and delivery, highly recommend.
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 Verified review
17 days ago
Absolutely great. Super rugs really really pleased with them
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 Verified review
14 days ago
The rug was what we where looking for to go with our decor
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