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The Rug Shop UK
Reviews:

453 reviews in the last 12 months3,091 total reviews  

4.55
Excellent
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Top positive review

12 Dec 2023
 Verified review
While the ordering and delivery experience was (as previously) good the rug itself was a disappointment in that it is pale taupe rather than silver (photo shows it unrolled slightly and lying on top of the silver rug I had wanted it to replace). I have never previously had to return a rug and would have found a 'returns label' with all relevant returns information required by The Rug Shop helpful. In addition it has become expensive to return an unsuitable item which would make me reluctant to take a chance on ordering a replacement rug.

Top negative review

19 Dec 2023
 Verified review
The rug arrived damaged. When I rang I was told to send photographs which I did immediately. I then didn't hear for 2 days. I was told that the damaged item would be collected on a set day, I explained that this was not possible because we were at work all day but this kept being ignored & I had to keep reiterating. I was told I wouldn't receive a replacement until the faulty item was received back at the warehouse. I was not happy about this as this would have been 3 weeks after the order was placed and so I asked them to cancel the order. by some miracle, I received a call back a short time later saying that the replacement would be delivered on the same day as the damaged one was being collected. On the day the damaged item was collected but no replacement arrived. I waiting in all day, I rang and was reassured it would be with me the following day, I explained that I had waited all day and that I wasn't happy to wait in another day but that it had to arrive the following day as I was going away. I received an email stating that it would be delivered and a call saying the same. The next day came & went still no rug. It finally arrived 4 days late when we were not there. By pure chance my brother was there doing some repairs and so able to accept the replacement but the service was poor. I've used this company 3 times before so not sure why they got it so wrong this time but it will put me off using them again.
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Reviews for The Rug Shop UK

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17 Nov 2023
 Verified review

Good Selection

Web site easy to use & plenty of selection. Very pleased with the rug it looks great in the lounge and blends in well with the colour scheme. Good price I knocked one star off as I had to chase for delivery despatch.
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18 Apr 2023
 Verified review
Give more accurate colour details. Just received “Cream” multi extra large rug. Would actually say was more Grey which is a colour I don’t really like. Rug lovely though. OAP so too much hassle to return
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17 Nov 2023
 Verified review
rug is lovely but the colour is a lot lighter than pictured, always a problem with online shopping so would only drop a bit of a star not a whole one if that was an option.
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6 May 2023
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I was disappointed not to receive confirmation when the item had been dispatched I missed the delivery and I then had to arrange a re-delivery.
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8 Nov 2023
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Very good, quick delivery and I liked the rug but am disappointed by the amount of discolouration in part of it.
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29 Aug 2023
 Verified review

Great thanks

Found match to living room rug. Was happy as it’s discontinued. Order easy. Arrived . No problems
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4 Aug 2023
 Verified review
Lovely rug, delivery took a little longer than quoted but overall would buy from this company again.
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26 Jul 2023
 Verified review
Long wait for delivery but after saying not happy with the situation it was delivered the next day
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10 Aug 2023
 Verified review
It took the full 6 working days for the rugs to arrive but they are very nice. Good quality.
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6 Apr 2023
 Verified review
Good quality rug , arrived just after time scale but apart from that everything was fine
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21 Apr 2023
 Verified review
Price. More communication without chasing, otherwise very good and arrived on when said
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22 May 2023
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Ilike the ease of use of the shop, but the delivery was a little slow.
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18 Sept 2023
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Packaging was ripped open but product was not damaged
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AT
Angie T.
Maidenhead
4 Sept 2023
 Verified review

Good dimensions for double patio doors

Good dimension
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20 Oct 2023
 Verified review
Very good
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17 Nov 2023
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24 Oct 2023
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26 Apr 2023
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27 Apr 2023
 Verified review

No Communication

Website said rug was in stock and would be delivered in a couple of days. Turns out its not and they order it in. Seems to be a common complaint after looking at reviews. No communication from them only me contacting them to be fed a load of nonsense about their website not updating properly after a bank holiday ?? After a week i contacted them on live chat asking to cancel my order and refund me.
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3 Aug 2023
 Verified review
Keep your stock up to date on website. Refund was issued swiftly so was happy with that but we'd wasted a lot of time finding a rug we both liked and when we finally did we were told it was discontinued.
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