Certificate for The Rug Shop UK

No. X4B140DBFF2CEC582595EFB8E1AB79496
 

Approved on
19/03/2014
Valid until
18/03/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for The Rug Shop UK



Excellent

4.80/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 109 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 471 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
The rug was as I was expecting, very pleased Excellent delivery
5.00
Excellent

The Rug Shop UK replies: 27/06/2017
Thanks for your valuable feedback. Hope you enjoy your rug.

Good professional service.
5.00
Excellent

The Rug Shop UK replies: 19/06/2017
Nice to hear that you are satisfied with our services. We are happy that we have added another valuable client to the list of our satisfied customers.

Excellent Quality item, Excellent service and delivery. Will certainly be purchasing again. Thank you.
5.00
Excellent

The Rug Shop UK replies: 19/06/2017
Thanks. We are happy that we have come up to your expectations.

Fast efficient delivery and always keep you updated with the order. The products are fantastic and almost true to the colour dependant on the lighting, prices are very good. I would definitely recommend The Rug Shop.
5.00
Excellent

The Rug Shop UK replies: 19/06/2017
We couldn’t be happier that you have rated our product and services.Thank you for your overwhelming positive feedback and we hope you enjoy your purchase.

Quick to deliver a fantastic rug at a great price have told friends and colleagues they will be buying from them for sure
5.00
Excellent

The Rug Shop UK replies: 19/06/2017
It is nice to hear that we have received another positive feedback for our quick delivery, best prices and well efficient customer support team.

Fast delivery, great value, beautiful rug. Very pleased.
5.00
Excellent

The Rug Shop UK replies: 29/05/2017
Nice to hear that you are satisfied with our services. We are happy that we have added another valuable client to the list of our satisfied customers.

Love my rug Did not realise delivery was coming from Germany so took longer than thought.
4.33
Good

The Rug Shop UK replies: 29/05/2017
Hi Carol, Thank you so much for your order and we appreciate your patience. Hope you enjoy your rug.

Thrilled with the rug and service by the Rug Shop. Excellent in everyway.
5.00
Excellent

The Rug Shop UK replies: 29/05/2017
Thanks for your overwhelming and valuable feedback. It is our pleasure to serve you satisfactorily.

I was very happy with the service received. Thank you.
5.00
Excellent

The Rug Shop UK replies: 29/05/2017
Thanks for your valuable feedback. We are happy that we have served you well.

Good quality service, good rug.
5.00
Excellent

The Rug Shop UK replies: 29/05/2017
Thanks for your valuable feedback.

Lovely rug just like photo
4.67
Excellent

The Rug Shop UK replies: 29/05/2017
Thanks for your lovely feedback. We tend to provide the best possible representation of rug on our site. Hope you enjoy your rug.

That I will buy from this company again says it all. I have also recommended them to others. Great experience.
5.00
Excellent

The Rug Shop UK replies: 29/05/2017
Hi Kevin, It's nice to hear from our valued customers. We thank you for purchasing with us and taking time to review us. We are happy to serve you well and look forward for more orders in future. Keep shopping with us and enjoy your rug.

Such an easy website, fast and efficient delivery. Highly recommended,
5.00
Excellent

The Rug Shop UK replies: 29/05/2017
It's always good to hear from our valued customers. As an online business, it is our prime motto to provide easy and hassle free shopping experience to our customers. Your feedback is an assurance that we are moving on right track.

very good service
5.00
Excellent

The Rug Shop UK replies: 15/05/2017
Thank you! We hope you enjoy your purchase

Goods as described good quality and order processing and delivery superb. Thanks
5.00
Excellent

The Rug Shop UK replies: 01/05/2017
Hi Jack, Thanks for such an overwhelming feedback. We are looking forward to serve you even better in future.

After waiting for a selected rug it was infortunately no longer available. Reselection was easier with suggestions via email from the company. We are pleased with our second choice.
5.00
Excellent

The Rug Shop UK replies: 01/05/2017
We are really sorry as we could not proceed ahead with your first order as the item became discontinued and there was no stock left with the supplier. We are pleased that you are happy with our recommendations and appreciate that you took time to review us. Hope you enjoy your rug and look forward for future orders.

Quality items at outstanding prices with quick delivery. Excellent all round service.
5.00
Excellent

The Rug Shop UK replies: 01/05/2017
It is nice to hear that we have received another positive feedback for our quick delivery, best prices and well efficient customer support team.

Very fast delivery, good value for money, would definitely order again and recommend to family and friends
5.00
Excellent

The Rug Shop UK replies: 01/05/2017
Hi Susan, It's nice to hear from our valued customers. We thank you for purchasing with us and taking time to review us. We are happy to serve you well and look forward for more orders in future. Keep shopping with us and enjoy your rug.

Excellent all round
5.00
Excellent

The Rug Shop UK replies: 01/05/2017
Thank you ever so much! We are thankful for your lovely feedback. Enjoy your purchase!

All good - thanks. They price matched my rug and refunded the difference plus 10 as promised
5.00
Excellent

The Rug Shop UK replies: 19/04/2017
Hi Elaine, Thanks for shopping with us. We always tend to be professional while doing business with our customers and so was the case with this Price Match Promise with your order. We hope to hear from you again in future and serve you well. Once again, thanks for shopping with us and we hope you enjoy your rug well.

Very good quality design looks expensive just what i wanted, what i saw online i got.
5.00
Excellent

The Rug Shop UK replies: 19/04/2017
Nice to hear that you are happy and satisfied with our rug. We are happy that we have added another valuable client to the list of our satisfied customers.

Excellent very pleased with the rug & service.

Thank You.
5.00
Excellent

The Rug Shop UK replies: 10/04/2017
Hi Davd, It's nice to hear from our valued customers. We thank you for purchasing with us and taking time to review us. We are happy to serve you well and look forward for more orders in future. Keep shopping with us and enjoy your rug.

Quick delivery and easy 2 use website
4.33
Good

The Rug Shop UK replies: 10/04/2017
Hi Lowri, it's always good to hear from our valued customers. As an online business, it is our prime motto to provide easy and hassle free shopping experience to our customers. Your feedback is an assurance that we are moving on right track.

Good price, quick delivery and excellent customer service
5.00
Excellent

The Rug Shop UK replies: 03/04/2017
It is nice to hear that we have received another positive feedback for our quick delivery, best prices and well efficient customer support team.

very happy with terence conran rug from rug shop. The colour and quality are just as expected based on photos. Delivery reasonably prompt.
5.00
Excellent

The Rug Shop UK replies: 03/04/2017
Hi Caroline, It's nice to hear from our valued customers. We thank you for purchasing with us and taking time to review us. We are happy to serve you well and look forward for more orders in future. Keep shopping with us and enjoy your rug.

Quick delivery, easy to use website, would definitely recommend.
5.00
Excellent

The Rug Shop UK replies: 03/04/2017
It's always good to hear from our valued customers. As an online business, it is our prime motto to provide easy and hassle free shopping experience to our customers. Your feedback is an assurance that we are moving on right track.

Absolutely chuffed with my rug and a great price :)
4.67
Excellent

The Rug Shop UK replies: 03/04/2017
We thank you so much for your positive rating and lovely comment. Hope you enjoy your rug!

Really fast delivery of quality, competitively priced goods. What more could you hope for?
5.00
Excellent

The Rug Shop UK replies: 03/04/2017
Hi David, Thanks for shopping with us. We are happy that we have come up to your expectations. Hope you enjoy it well.

High quality item at outstanding price with next day delivery. Truly excellent service.
5.00
Excellent

The Rug Shop UK replies: 31/03/2017
Nice to hear that you are satisfied with our services. We are happy that we have added another valuable client to the list of our satisfied customers.

The rug I ordered was a discontinued line, but I was offered a small discount if I wanted to choose an alternative. I am very pleased with my new rug.
4.67
Excellent

The Rug Shop UK replies: 21/03/2017
Thank you Carol for such a pleasant feedback for us. We are looking forward to serve you in future. Once again thank you for your order. We hope you enjoy your rug well.

AAA+
5.00
Excellent

The Rug Shop UK replies: 23/02/2017
Looks like we did a great job to get such an awesome and overwhelming feedback. Once again thank you so much for shopping with us. Hope to serve you in future.

A GREAT SHOPPING EXPERIENCE.
5.00
Excellent

The Rug Shop UK replies: 14/02/2017
It's always good to hear from our valued customers. As an online business, it is our prime motto to provide easy and hassle free shopping experience to our customers. Your feedback is an assurance that we are moving on right track.

Beautiful rug. Excellent quality. Delivered extremely quickly.
5.00
Excellent

The Rug Shop UK replies: 14/02/2017
Thank you for your lovely feedback. Looks, Quality & Delivery... you have praised us for all. Your feedback is an assurance that we are working on right direction. Always looking forward to serve you in the future again.

Great Rug. The only downside to this order was that when I placed the order I didn't realise the rug was out of stock. The order was completed and 15 minutes later I received an email stating that it would be two weeks before delivery due to a slight delay with their supplier. However,The rug shop kept me up to date with progress and delivered exactly when it they said it would be.
5.00
Excellent

The Rug Shop UK replies: 15/02/2017
Thank you for your lovely feedback. We always tend to strive forward for better customer experience and your positive feedback is an assurance that we are working in the right direction.

I got a great rug, exactly as I wanted, and much cheaper than the competitor, which was great. I did feel that the order turnaround time could have been improved, however.
4.50
Excellent

The Rug Shop UK replies: 15/02/2017
Thank you Amy for your lovely feedback about our rug and its competitive pricing.

Accurate product description of this beautiful rug and very prompt delivery.
5.00
Excellent

The Rug Shop UK replies: 14/02/2017
It is nice to hear that we have received another positive feedback for our quick delivery and well efficient customer support team. We always tend to provide the best possible representation of rugs on our site. And thanks for shopping with us.

Very pleased with my purchase - the colours of the design are a light berry and a grey-green on a pale beige background, which compliment my decor well. I did feel a link to track the purchase would've been useful as I wasn't totally sure when it would arrive. However, even though I was out when he came, I left a note for the delivery driver and he left it with a neighbour so happy days
4.33
Good

The Rug Shop UK replies: 15/02/2017
Hi Julie Fellows, We are very pleased to hear that you are happy with our rug. We have taken your point regarding the regular updates while the parcel is in transit and we would work upon it as well. Once again thank you for taking a time to review us.

Good quality rug lovely colour
4.67
Excellent

The Rug Shop UK replies: 14/02/2017
Lovely! We are very thankful for your purchase and such a positive feedback.

excellent service
5.00
Excellent

The Rug Shop UK replies: 14/02/2017
We are thankful for your lovely feedback. Hope you enjoy your purchase!

This is the third occasion on which we have used The Rug Shop. All the rugs have been exactly as described and photographed on the web site. We live in Portugal and the delivery service by courier has been excellent. We are able to track the order and delivery has always been made ahead of the projected delivery date.
5.00
Excellent

The Rug Shop UK replies: 14/02/2017
It is nice to hear that we have received another positive feedback for our quick delivery and well efficient customer support team. We always tend to provide the best possible representation of rugs on our site. And thanks for shopping with us.

The Rug Shop UK customer reviews

The Rug Shop UK

The Rug Shop UK was certified by Trusted Shops on 19/03/2014.

Contact
94 Garnett Street
BD3 9HB Bradford
United Kingdom
info@therugshopuk.co.uk
The Rug Shop UK

Owner
Furnishings UK LTD
94 Garnett Street
BD3 9HB Bradford
United Kingdom
Trade register
Companies House 08298992
Authorized representative
Mamit Agarwal
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with The Rug Shop UK in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.