underu.com
Reviews:

6 reviews in the last 12 months133 total reviews  

4.67
Excellent
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Top positive review

23 Oct 2023
 Verified review
What an amazing site ! And for genuine articles at these prices , no wonder Karen couldn’t believe it ! Although I can assure you , these designer products are 100% genuine ! And I will be another happy , returning customer soon. It has always been a speedy , pleasant experience each time I have purchased from here. Thank you , again. I love UnderU ! The best site to up date your designer underwear ! Treat yourself ! An absolute pleasure, again. Very happy 😃

Top negative review

7 Oct 2023
 Verified review
Good items but postage too high Royal mail 48hours tracked cost 3.29 so why charge more?
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7 Oct 2023
 Verified review

Postage rates too high

Good items but postage too high Royal mail 48hours tracked cost 3.29 so why charge more?
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Answer by underu.com
17 Oct 2023
Hi There, Thank you for your review. We are pleased that you liked the items ordered from us. We try to keep our postage as low as possible. For us to post a tracked 48hrs parcel to our customers this will cost us between £3.88 and £6.50, sometimes even more. Then we have the added cost of packaging and parcel insurance. Therefore, the cost of sending a parcel is in fact much higher than the fee that we charge. We also cover any delivery cost of exchanged products. We do run frequent free shipping events and offer discounts an voucher codes to ensure that our customers have access to our quality products at fair prices. I hope that this clarifies your concerns a little and we look forward to hearing from you again in the future. Kind regards, Natalie & the team at Underu.com