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Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
Thank you so much for taking the time to leave us a rating.
18 Jul 2023
Verified review
Very good and fast service.
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Answer by Catering Appliance Superstore
19 Jul 2023
We are incredibly grateful that you took the time out to leave us a 5-Star review.
1 Jul 2023
Verified review
Good price, prompt delivery
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you very much were glad to hear you had such a great experience!
3 Jul 2023
Verified review
Fast and effective service
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you, We appreciate the great feedback!
23 Oct 2023
Verified review
Excellent fast service
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Answer by Catering Appliance Superstore
25 Oct 2023
Thank you for your feedback, its great to hear
19 Apr 2023
Verified review
Good efficient service
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your feedback
5 Sept 2023
Verified review
Very fast delivery
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Answer by Catering Appliance Superstore
11 Sept 2023
Thats what we aim for!
Thank you
17 May 2023
Verified review
Fast easy helpful
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for taking the time to leave us such a great review
3 Apr 2023
Verified review
Early Delivery
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Answer by Catering Appliance Superstore
11 Apr 2023
Thank you so much for your review
14 Jul 2023
Verified review
Fast delivery
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Answer by Catering Appliance Superstore
19 Jul 2023
We are incredibly grateful that you took the time out to leave us a 5-Star review.
3 Jul 2023
Verified review
Great service
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you so much for this great 5-star review. We really appreciate your business
12 Apr 2023
Verified review
Quick delivery as promised
Quick delivery
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Answer by Catering Appliance Superstore
18 Apr 2023
Thank you for your fab review
18 May 2023
Verified review
responsive
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for the fab review
10 Nov 2023
Verified review
Very helpful staff. Quick and efficient delivery, even to the Highlands. The product is good too.
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you very much for your kind words! We really appreciate it
17 Apr 2023
Verified review
Great service. First item damaged in transit, uplifted and replaced promptly. Thankyou
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Answer by Catering Appliance Superstore
18 Apr 2023
Thank you, it is great to hear that we resolved your issue quickly and promptly
13 Nov 2023
Verified review
Very professional from start to finish with amazingly swift delivery.Well done.
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your great review
28 Jun 2023
Verified review
It is a shame the delivery people let you down as they were lazy and rude
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you so much for taking the time to leave us a rating.
We are very sorry to hear that the delivery company did not meet the standards that we expect.
12 Sept 2023
Verified review
Amazing drivers, helpful and kept in touch how far they were off coming
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Answer by Catering Appliance Superstore
13 Sept 2023
Thank you for this great review!
28 Jun 2023
Verified review
A great product
Very pleased with the coffee machine and it was delivered promptly.
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for the great review!
13 Sept 2023
Verified review
Products were delivered quickly, well protected and as described.
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