Catering Appliance Superstore- Logo - reviews

Catering Appliance Superstore
Reviews:

387 reviews in the last 12 months4,083 total reviews  

4.53
Excellent

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Top positive review

30 May 2023
 Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.

Top negative review

18 Oct 2023
 Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?) I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke! Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore

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2 Nov 2023
 Verified review

Fast, efficient service!

Ordered on line, but needed to speak to customer service with regards to item I ordered, who were extremely helpful with my query . My order arrived on time. So overall the service was excellent. I would definitely recommend!
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your positive feedback its great to hear
7 Apr 2023
 Verified review

Items arrived very quickly and were great value.

Items arrived very quickly. 2 mugs were damaged in transit but communication with Catering Appliances was excellent and the damaged ones were replaced within a couple of days. Will definitely use again.
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Answer by Catering Appliance Superstore
11 Apr 2023
Thank you for your fab feedback, Sorry to hear that there was delivery damages but glad we got this sorted quickly for you. We look forward to dealing with you again
29 Apr 2023
 Verified review
Foster EcoPro 600Lt freezer arrived. Looks amazing. Super easy ordering. Very helpful customer service. Fast delivery and great follow up. Will use again if I have further requirements. Well done!
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your amazing feedback
7 Jun 2023
 Verified review
Great service all round. Great product at a great price, driver was on time, polite and really helpful plus he was more than happy to wait as I checked my kamado joe wasn’t damaged.
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Answer by Catering Appliance Superstore
23 Jun 2023
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience
23 Nov 2023
 Verified review

Great prices and excellent customer service

We are a secondary school in Bristol and have ordered an appliance for the canteen - the price was great, the customer service was excellent and the appliance was delivered quickly
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Answer by Catering Appliance Superstore
15 Dec 2023
Wow thank you for your fab review
17 Jul 2023
 Verified review
very quick response to enquire about the delivery time, Only problem was understanding the courier company's customer service! But this company is brilliant. Very good prices too
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you, We appreciate the feedback
13 Apr 2023
 Verified review
Efficient. Despite freezer damage and having to go back it was resolved very quickly. Even the Hadfield couriers were respectful when delivering the freezer. Thank you
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Answer by Catering Appliance Superstore
18 Apr 2023
Thank you for your feedback, Sorry to hear there was a problem initially but I am glad to hear we had this rectified quickly. we hope you love your new product
20 Jun 2023
 Verified review

Competitive Prices & Excellent Service

Offered competitive prices, provided updates to keep me informed about delivery and parcels containing china arrived in perfect condition. A 5 star experience!
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Answer by Catering Appliance Superstore
23 Jun 2023
Thanks so much for sharing your experience with us. We hope to see you again soon
3 May 2023
 Verified review
The toaster was at a competitive price, the website was easy to use along with the payment. The toaster arrived the next morning, I would use this company again.
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Answer by Catering Appliance Superstore
25 May 2023
Great feedback thanks so much
15 Aug 2023
 Verified review
Excellent communication with friendly and efficient staff.Slight hitch promptly dealt with.Item received with excellent tracking and in good order.
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you, we really appreciate your kind words
17 Jul 2023
 Verified review
Amazing great product great compaction quick delivery we are getting ready to order again and will continue to use this company for our business
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business
14 Aug 2023
 Verified review
Excellent helpful personal service upon ordering by phone. Equipment arrived promptly in good condition. Highly recommended and would use again
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you so much for your great review :-)
25 May 2023
 Verified review

Good prices and fast delivery

The site is easy to use, prices are competitive, and delivery is quick. This was my first purchase, but I’ll be using them again.
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Answer by Catering Appliance Superstore
25 May 2023
Thank you, We appreciate the great feedback!
9 Jun 2023
 Verified review

Excellent all round service.

Excellent communication, fantastic delivery time and lovely helpful delivery guys. Brilliant price as well. Thanks a lot.
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you so much for this great 5-star review. We really appreciate your business
10 Jul 2023
 Verified review
Delivered and installed on time. 10 missing shelf brackets were delivered immediately by post. Good experience.
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your review, I am sorry that parts were missing
12 May 2023
 Verified review
Telephone service and speedy delivery all help for good customer relations. Will use again when needed
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Answer by Catering Appliance Superstore
25 May 2023
Wow, thank you so much for the fab review
2 Aug 2023
 Verified review

Positive Experience

Have purchased from this site on several occasions. Had a couple of deliveries where one item arrived broken (most fine) and they were very friendly and efficient at sending replacement items and keeping me informed. I will continue to use their service.
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Answer by Catering Appliance Superstore
8 Aug 2023
Thank you for the fab review!
10 Sept 2023
 Verified review
Great on line company for catering Equipment I have ordered online for equipment before and had really bad experiences but this company will be who I purchase from now, you are totally covered and goods arrived when they promised, I highly recomend
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Answer by Catering Appliance Superstore
11 Sept 2023
Thank you for your amazing review We hope to deal with you again soon
17 Oct 2023
 Verified review
Value for money- Had the same microwave years ago. When I needed a new microwave, I got the same one again - setting up the microwave was very easy and with pre-set buttons, the mocrowave very easy to use.
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Answer by Catering Appliance Superstore
25 Oct 2023
Thank you for the great review,
29 Sept 2023
 Verified review
Followed through with what they said and very friendly. Also the delivery staff were equally helpful and friendly, just like your Company. We would recommend you without hesitation. Thank you very much.
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Answer by Catering Appliance Superstore
4 Oct 2023
Thank you for taking the time to leave us such a great review, It is very much appreciated