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Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
Item arrived damaged. Took 10 days for replacement! No apology. Poor communication ( no tracking for replacement) overall poor service!
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28 Feb 2024
Verified review
Quick delivery with excellent tracking information
We purchased the oven for a local charity who run a cafe to help train individuals with learning difficulties that we support and were keen for it to arrive as quickly as possible, which it did. We were supplied with excellent tracking information which made the whole process easy.
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Answer by Catering Appliance Superstore
29 Feb 2024
Thank you so much for your comments and glad your order arrived promptly
What could we do to improve on 4 Stars ?
16 Jan 2024
Verified review
I was disappointed when on opening my work parcel an item was broken . The driver rushed off not giving me chance to check or sign for the parcel as request by the company .
I contacted them immediately on opening and a replacement was sent within a few days ., was impressed with the service
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Answer by Catering Appliance Superstore
14 Feb 2024
We are very sorry to hear that your package arrived damaged but I am glad this was sorted out quickly for you
We hope to deal again with you soon
2 Jan 2024
Verified review
Have smaller delivery windows as standard
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you for your 4-star rating and valuable feedback.
We are constantly looking for ways to improve our delivery service, We do work with several delivery companies that offer a 2-hour window for deliveries and are always on the look out for new ones!
29 Dec 2023
Verified review
Easy to order and delivered on time. We had ordered the same product ramge from Nisbets and we are still waiting for the delivery... 3 weeks later.
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you for your kind words and sharing your experience.
21 Dec 2023
Verified review
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20 Dec 2023
Verified review
Delivery service was very poor. Mentioned several times to call upon delivery, but they ignored.
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you for your valued feedback. We do advise that whilst we will always request a call prior this is not guaranteed.
I can see that you had a booking in a call from the courier to advise the day of delivery and have since upgraded your delivery to a PM service to suit your opening times.
We are sorry we have not met your expectations on this occasion.
16 Dec 2023
Verified review
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12 Dec 2023
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11 Dec 2023
Verified review
Disappointment with poor communication on two occasions.
1. A message left on the company automated message system requesting further information on the prospective purchase was not responded to.
2. The following week, after discussion with a sales-person, and assurance that a specific delivery requirement could be complied with, this was not followed. No email or other communication was received from the delivery contractor and it is only by accident that someone was available to receive the item following a phone call from the delivery driver that delivery was imminent (3 days too early) that someone was able to be at the delivery address to receive the item, hence the 'poor' rating.
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Answer by Catering Appliance Superstore
15 Dec 2023
I am sorry to hear that you are unhappy
I shall certainly feed this back to the team expressing the importance of accurate communication and responding to messages.
Apologies again for the inconvenience
13 Nov 2023
Verified review
Quick delivery & product in good condition
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your review
28 Sept 2023
Verified review
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Answer by Catering Appliance Superstore
4 Oct 2023
We are very grateful for your review, although you did not mention your experience. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know what we could do to improve your experience.
10 Sept 2023
Verified review
Suppose to have next day delivery it’s was 11 days later
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Answer by Catering Appliance Superstore
11 Sept 2023
Apologies you had a delay with shipping. We are constantly working with our suppliers to improve our delivery services.
28 Aug 2023
Verified review
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your 4 star rating
27 Aug 2023
Verified review
The delivery and updates were good but after using the cooker for the first time the seal came apart and when reporting it to the company they said they would send a new seal out and to watch you tube as to how to fit it
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your feedback and my apologies you had issues with the oven. We will always look to rectify an issue as quickly as possible with as little inconvenience caused to the customer as possible.
As door seals are a self-fit part, the quickest option to get the oven back up and running was to send out this part.
Apologies again for an inconvenience caused to you
26 Aug 2023
Verified review
The purchasing part was 5 Star but the delivery part was a shambles. The delivery company would not comply with our delivery time window which is pretty useless! We gave them from 10.30 am to midnight to deliver and they said that they could not guarantee delivery. They were totally inflexible and we were left wondering when exactly it would turn up. No pre-delivery phone call was offered etc. The delivery company gave us a take it or leave it option and they quite clearly need to improve the system in place for communicating with customers. Robert Vickers.
PS. To emphasise, as a stand alone company, the SALES company was five star and we have used them before!
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your feedback and I am sorry to hear of the issues you experienced during delivery.
We work constantly with our suppliers to try and improve our service, Your feedback is appreciated
Apologies again
25 Aug 2023
Verified review
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your 4 star rating
21 Aug 2023
Verified review
A very quick service. Ordered appliance Monday morning, delivered the next day
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your review, we appreciate your business
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