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Catering Appliance SuperstoreReviews

: 3,534Excellent

4.65

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certified since: 19/06/2017
updated on: 18/08/2022
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At Catering Appliance Superstore, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 19/06/2017
updated on: 18/08/2022
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Catering Appliance Superstore, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for Catering Appliance Superstore

407 verified reviews in the last 12 months

3,534 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


5 months ago
Check goods have arrived before the customer makes contact to advise otherwise. I only have added this comment following a microwave not arriving and having to make a call to establish what had happened. Otherwise this company have always been fantastic and the service, goods and offers brilliant and I will be a returning customer.
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the most relevant critical review


3 months ago
Very unhelpful, they are only agents (middle man/ broker) (not a suppliers) with no control on any thing only apology to buy time and lie. once you pay for item you are F….. they give no dam about customer. You can not even cancel the item and when you try to complain they will threaten you to deduct 25% of total bill. I will never recommend and will never buy from adexa and catering appliances both are bunch of crooks. 👎🏼👎🏼👎🏼👎🏼
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Reviews for Catering Appliance Superstore

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(351)
(24)
 Verified review
2 months ago
Pleasant conversation and advice when ordering - efficient delivery
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Answer by Catering Appliance Superstore
2 months ago
That's what we aim for! Thank you!
 Verified review
2 months ago
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Answer by Catering Appliance Superstore
2 months ago
Thanks for your 5 star rating
 Verified review
2 months ago
Part was as described and reasonably priced.
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Answer by Catering Appliance Superstore
2 months ago
Great feedback, thank you!
 Verified review
2 months ago
On time, recommend product , no problems
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Answer by Catering Appliance Superstore
2 months ago
Thanks for your review, Its great to hear that you were happy with our service
 Verified review
2 months ago
This company are excellent and a pleasure to deal with. Real people who answer the phones not answer machines or virtual assistants. They put there customers first, they return calls, and emails and even when there is a problem through no fault of there own they get involved and sort any issues. Can’t praise them enough and will definitely be buying from them again. They are worth ever bit of a 5 star review.
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Answer by Catering Appliance Superstore
2 months ago
Great to hear, thank you for the 5 star rating!
 Verified review
2 months ago
Speed of delivery
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Answer by Catering Appliance Superstore
2 months ago
Great feedback, thank you!
 Verified review
2 months ago
Order delivered very promptly, excellent service, Thank you
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Answer by Catering Appliance Superstore
2 months ago
That's what we aim for! Thank you!
 Verified review
3 months ago
Absolutley disgusting service they sent me cooking equipment with a filthy white scummy substance on them amd when ive tried to return the items made it as difficult as possible and still no refund now handed over to trading standards AVOID THIS COMPANY
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Answer by Catering Appliance Superstore
2 months ago
Hi Stephen, Thank you for your review, You asked for these to be returned as you are no longer perusing your business venture and we have provided instructions on how to return the knife and chopping board you ordered. We are still awaiting the return of these products, However it has been agreed prior that once these are back a full credit would be issued.
 Verified review
3 months ago
The Delivery frm the company was really quick
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Answer by Catering Appliance Superstore
2 months ago
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
 Verified review
3 months ago
First class service as usual
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Answer by Catering Appliance Superstore
2 months ago
Thank you for your kind comments! We try our best!
 Verified review
3 months ago
Excellent speedy delivery.
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Answer by Catering Appliance Superstore
2 months ago
Thanks for the review!
 Verified review
3 months ago
Very, very slow delivery. Still awaiting parts that were ordered 3 weeks ago.
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Answer by Catering Appliance Superstore
2 months ago
Thank you for your review and sorry to hear the items arrived late, We do our best to ensure any delays with delivery with deliveries are communicated to the customer however on this occasions it appears our supplier did not inform us of the delay, Please accept our sincere apologies
 Verified review
3 months ago
Ordered a fryer, but not in stock, refund quickly
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Answer by Catering Appliance Superstore
2 months ago
Thanks for the review!
 Verified review
3 months ago
Thank You
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Answer by Catering Appliance Superstore
2 months ago
Great to hear, thank you for your comments and 5 star rating!
 Verified review
3 months ago
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Answer by Catering Appliance Superstore
2 months ago
Thank you for the 5 star rating
 Verified review
3 months ago
Quick delivery, great price and pleased with the product.
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Answer by Catering Appliance Superstore
2 months ago
Thanks for your feedback and 5 star ratings!
 Verified review
3 months ago
Very quick service and very friendly delivery driver. Extremely happy customer.
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Answer by Catering Appliance Superstore
2 months ago
Great to hear, thanks for the feedback!
 Verified review
3 months ago
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Answer by Catering Appliance Superstore
3 months ago
I am sorry to see the low rating you have provided us I can see your order for the cake tin was placed and delivery was received the next working day with no issues logged. I would appreciate further feedback from you regarding this review, please can you email us directly at complaints@catering-appliance.com and we can look into this matter further. Thank you
 Verified review
3 months ago
Great customer service ...
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Answer by Catering Appliance Superstore
3 months ago
Great to hear, thank you for the 5 star rating!
 Verified review
3 months ago
Perfect communication and delivery
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Answer by Catering Appliance Superstore
3 months ago
That's what we aim for! Thank you!