Catering Appliance Superstore- Logo - reviews

Catering Appliance SuperstoreReviews

: 3,533Excellent

4.65

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 19/06/2017
updated on: 16/08/2022
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Catering Appliance Superstore, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 19/06/2017
updated on: 16/08/2022
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Catering Appliance Superstore, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for Catering Appliance Superstore

410 verified reviews in the last 12 months

3,533 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


5 months ago
Check goods have arrived before the customer makes contact to advise otherwise. I only have added this comment following a microwave not arriving and having to make a call to establish what had happened. Otherwise this company have always been fantastic and the service, goods and offers brilliant and I will be a returning customer.
Report review

Show all positive reviews

the most relevant critical review


3 months ago
Very unhelpful, they are only agents (middle man/ broker) (not a suppliers) with no control on any thing only apology to buy time and lie. once you pay for item you are F….. they give no dam about customer. You can not even cancel the item and when you try to complain they will threaten you to deduct 25% of total bill. I will never recommend and will never buy from adexa and catering appliances both are bunch of crooks. 👎🏼👎🏼👎🏼👎🏼
Report review

Show all critical reviews

Reviews for Catering Appliance Superstore

Filter 
Sort by Latest first 
(22)
(24)
 Verified review
1 year ago
The damaged goods have now been eventually collected... your business appears to have little to no clue about Customer service or delivery expectations of customers and that although you offer the best price there is a penalty with the service.. exceptionally unprofessional.
Report review
Answer by Catering Appliance Superstore
11 months ago
Sorry to hear your comments, I can see that a replacement was offered immediately upon reporting that the goods were damaged and this was rejected and a refund was requested. We explained this would take a little longer due to you being in the Highlands, Refund has been issue and case has been closed
 Verified review
1 year ago
Hi customer service very good , the ice machine doesn’t produce as much as I thought and smaller that I thought ,
Report review
Answer by Catering Appliance Superstore
1 year ago
Thank you for your feedback, Sorry to hear your not satisfied with your machine.
 Verified review
1 year ago
Great customer services, bit slow to answer the phones sometimes.
Report review
Answer by Catering Appliance Superstore
1 year ago
Thank you for your feedback and comments, I will pass these on
 Verified review
1 year ago
Was great service but delivered to wrong venue
Report review
Answer by Catering Appliance Superstore
1 year ago
Thank you for you feedback and apologies this was delivered to the wrong address,
 Verified review
1 year ago
Delivery was a major let down and Catering Appliance need to use a different delivery company. Not delivered on correct day not notified wasted 2 people x 2 hours time. Came next day and delivery man very disinterested. Appliance was fine marked down as some of the protective film on it had been partly removed - had been delivered to someone else before? The product is fine despite this though.
Report review
Answer by Catering Appliance Superstore
1 year ago
Apologies for the poor delivery experience you have received, I will certainly pass your comments on to our suppliers. I am happy to hear the product is fine and if you require any assistance with this unit please do not hesitate to contact us
 Verified review
1 year ago
Ordered an oven and was waiting for delivery for days. I had to call and then found out it won’t be delivered weeks later. No communication whatsoever and the info on the invoice was obviously wrong.
Report review
Answer by Catering Appliance Superstore
1 year ago
Apologies to hear of the issues experienced with your order. We have now implemented a new system to ensure our customers are kept up to date with any late or delayed delivery. Thank you for your feedback