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Catering Appliance Superstore
Reviews:

387 reviews in the last 12 months4,083 total reviews  

4.53
Excellent

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Top positive review

30 May 2023
 Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.

Top negative review

18 Oct 2023
 Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?) I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke! Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore

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26 Feb 2024
 Verified review

Freezer purchase

After surfing for a freezer they came out the best for quality and price and speed of delivery
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Answer by Catering Appliance Superstore
29 Feb 2024
Thanks for your 5-star review! We sincerely appreciate your feedback. We try our very best to offer competitive pricing and quick delivery.
26 Feb 2024
 Verified review
No problems with ordering on-line and prompt delivery
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Answer by Catering Appliance Superstore
29 Feb 2024
Thanks for your 5-star review! We sincerely appreciate your feedback. We are glad you had a positive experience and look forward to welcoming you back in the future
14 Feb 2024
 Verified review
got the job done well and fast good reliable service
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you so much for giving us 5 stars. You made our day!
25 Feb 2024
 Verified review
Excellent service, well packaged, prompt postage.
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26 Feb 2024
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Answer by Catering Appliance Superstore
29 Feb 2024
Thanks for your 5-star review! We sincerely appreciate your feedback.
26 Feb 2024
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21 Feb 2024
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20 Feb 2024
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16 Feb 2024
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14 Feb 2024
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13 Feb 2024
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8 Feb 2024
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Answer by Catering Appliance Superstore
6 Mar 2024
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
6 Feb 2024
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Answer by Catering Appliance Superstore
6 Mar 2024
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
5 Feb 2024
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Answer by Catering Appliance Superstore
6 Mar 2024
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
28 Jan 2024
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13 Feb 2024
 Verified review
Very poor service, ordered an item for next day delivery. 3 days later i contacted them and was told it would be delivered the following morning and I would receive a tracking number. No delivery turned up and I emailed and was contacted on the Monday morning to say the item was now out of stock. Zero communication and would never order from them again unfortunately
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Answer by Catering Appliance Superstore
14 Feb 2024
We wholly apologize that you had a poor experience, Unforutantly we were let down by our suppliers on this occasion who assured us they had one of these products in stock. Apologies again for any inconvenience caused
24 Feb 2024
 Verified review
You need to improve on service and communication skills.
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Answer by Catering Appliance Superstore
6 Mar 2024
Hello and thank you for your review. We welcome all reviews as a way to improve our services. I have reviewed your order and I have passed on your comments to the couriers concerned. Please accept our sincere apologies for any inconvenience caused.
11 Jan 2024
 Verified review
Easy website. Kept well informed re delivery. Actually ordered the wrong items so have sent back and waiting for reimbursement. Returns policy straightforward but remember there is a restocking fee which will be taken off amount to be returned. Louise in customer service excellent.Will order again.
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Answer by Catering Appliance Superstore
14 Feb 2024
Amazing feedback. Thank you so much for giving us 5 stars!
16 Jan 2024
 Verified review
Very helpful and quick delivery with a fantastic price very happy with my purchase
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.
27 Jan 2024
 Verified review
Microwave arrived early, in good condition. Working well. Great
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Answer by Catering Appliance Superstore
14 Feb 2024
Your feedback means a lot to our team. Thank you for taking the time to leave us this review!