Catering Appliance SuperstoreReviews:
391 reviews in the last 12 months4,114 total reviews
Excellent
TrustmarkValid
Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
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Top negative review
18 Oct 2023
Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore
10 Aug 2023
Verified review
Accessories purchase
Great service but postage very high for a 3 inch item.. nearly as much as item price.. but staff were great help..
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for taking the time to leave a review.
We are constantly working with our suppliers to negotiate lower delivery charges and we will take your feedback onboard.
JH
J H.
Ayrshire
14 Aug 2023
Verified review
Easy to navigate and order However have only just ordered so can't comment on product
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you so much for your feedback!
We hope you loved your water boiler
22 May 2023
Verified review
Parcelforce delivery could not be tracked so had to wait in all day for delivery
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your valued feedback, We are working with our suppliers to implement a system that will enable tracking to be sent to our customer. Apologies for any inconvenience caused
21 Aug 2023
Verified review
A very quick service. Ordered appliance Monday morning, delivered the next day
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your review, we appreciate your business
12 May 2023
Verified review
Easy to order
Good product . But it takes bit extra time to heat the food
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your review, Sorry to hear the unit is taking abit of extra time
13 Nov 2023
Verified review
Quick delivery & product in good condition
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your review
25 Jul 2023
Verified review
Quick, fast delivery. Thank you very much!
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Answer by Catering Appliance Superstore
8 Aug 2023
Thank you for your kind words
16 Dec 2023
Verified review
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12 Dec 2023
Verified review
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28 Aug 2023
Verified review
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your 4 star rating
25 Aug 2023
Verified review
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your 4 star rating
16 Aug 2023
Verified review
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your 4 star rating
14 Jul 2023
Verified review
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Answer by Catering Appliance Superstore
19 Jul 2023
We are very grateful for your review, although you did not mention your experience. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know what we could do to improve your experience.
14 Jul 2023
Verified review
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your feedback.
Apologies for the delay in delivery
22 Jun 2023
Verified review
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you so much for taking the time to leave us a rating
10 May 2023
Verified review
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your 4 star rating
9 May 2023
Verified review
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your 4 star rating
18 Oct 2023
Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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11 Dec 2023
Verified review
Disappointment with poor communication on two occasions.
1. A message left on the company automated message system requesting further information on the prospective purchase was not responded to.
2. The following week, after discussion with a sales-person, and assurance that a specific delivery requirement could be complied with, this was not followed. No email or other communication was received from the delivery contractor and it is only by accident that someone was available to receive the item following a phone call from the delivery driver that delivery was imminent (3 days too early) that someone was able to be at the delivery address to receive the item, hence the 'poor' rating.
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Answer by Catering Appliance Superstore
15 Dec 2023
I am sorry to hear that you are unhappy
I shall certainly feed this back to the team expressing the importance of accurate communication and responding to messages.
Apologies again for the inconvenience
28 Nov 2023
Verified review
Late delivery and poor packaging.
Site promises next day delivery and charges 6.95 if order is before 3. I ordered 2 knives , the package arrived a day late and when opened there was only one knife inside. I called and was told the other knife went to a wrong sorting office, when I questioned why they weren't sent together was met with silence. When it arrived, another day late, the knife wasn't securely packed and the plastic strap that kept the knife in place was broken. I didnt complain as it looked untouched. I gave you three stars due to price, but I will not shop there again. If you charge any money for delivery you should ensure its delivered on due date.
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your feedback. The delivery charge set on the smaller items is a standard delivery fee charged to us by the suppliers.
I will speak to the suppliers as I am unsure why they sent this out in 2 packages with one poorly packed.
Apologies for the inconvenience