Catering Appliance SuperstoreReviews:
391 reviews in the last 12 months4,114 total reviews
Excellent
TrustmarkValid
Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
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Top negative review
18 Oct 2023
Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore
8 days ago
Verified review
Products were incorrectly priced on website.
Ordered a fridge, then a couple of days later informed of pricing error on website and that the order would not be honoured.
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Answer by Catering Appliance Superstore
4 days ago
Dear Glen
(As per your latest review, I believe this is the same order)
Thank you for your comments. We experienced a technical issue over the last Bank Holiday weekend which resulted in some of our products being advertised incorrectly at a substantially low (below cost) price.
We identified the issue and rectified it as quickly as possible. Unfortunately, your order was among the few affected by this issue. It was cancelled and no payment was taken. As a gesture of goodwill, we did offer the product to you at a discounted rate.
This was a genuine and honest mistake on our part. Please accept our sincere apologies for the inconvenience caused.
11 days ago
Verified review
Great Customer Service
Major issues with my order, and took 6 weeks to resolve, but the level of customer service offered throughout was very high and made a very frustrating situation far more bearable.
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Answer by Catering Appliance Superstore
5 days ago
Thank you for your review. We very much appreciate your feedback. We are pleased to hear that our excellent customer service team were able to work closely with you to resolve the situation.
6 Apr 2024
Verified review
All delivered to plan. I was a domestic purchaser and would have liked some choices on site before purchase eg we really needed the door to open the other way snd that was quite a task to achieve. It was also unclear on the site whether it had kegs or castors- fortunately for us the latter.
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Answer by Catering Appliance Superstore
4 days ago
Thank you for your review.
We always aim to offer as much information as possible to our customers.
We stock over 50, 0000 items and work closely with our suppliers to ensure clear product information is provided.
We have noted your comments and will endeavour to work closely with this particular supplier to acquire clearer information going forward.
3 Apr 2024
Verified review
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Answer by Catering Appliance Superstore
4 days ago
Thank you for your review.
25 Mar 2024
Verified review
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Answer by Catering Appliance Superstore
4 days ago
Thank you for your review. We welcome feedback to improve our performance
14 Mar 2024
Verified review
Overall poor service
Item arrived damaged. Took 10 days for replacement! No apology. Poor communication ( no tracking for replacement) overall poor service!
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Answer by Catering Appliance Superstore
2 Apr 2024
Hello and thank you for your review. I am sorry to hear of your disappointment with our service.
I have looked into this case as waiting 10 days for a replacement is not acceptable.
I see that you called us on the 5th March to advise us of a delivery damage. We dispatched a replacement on the 6th March. I do see that Parcelforce did not deliver until 11th March. I will initiate a complaint with Parcelforce as to why this was not delivered on the overnight service that we requested.
DC
David C.
Nottingham
13 Mar 2024
Verified review
Keep your prices fair, I bought the air fryer from you without doing a search on best deals, turned out you were £15 ish above ALL other suppliers with the same item. Other than that all was good
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Answer by Catering Appliance Superstore
2 Apr 2024
Hello and thank you for your review. It is greatly appreciated. We do try to be competitive but sometimes it is just not possible.
28 Feb 2024
Verified review
Quick delivery with excellent tracking information
We purchased the oven for a local charity who run a cafe to help train individuals with learning difficulties that we support and were keen for it to arrive as quickly as possible, which it did. We were supplied with excellent tracking information which made the whole process easy.
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Answer by Catering Appliance Superstore
29 Feb 2024
Thank you so much for your comments and glad your order arrived promptly
What could we do to improve on 4 Stars ?
24 Feb 2024
Verified review
You need to improve on service and communication skills.
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Answer by Catering Appliance Superstore
6 Mar 2024
Hello and thank you for your review.
We welcome all reviews as a way to improve our services.
I have reviewed your order and I have passed on your comments to the couriers concerned.
Please accept our sincere apologies for any inconvenience caused.
13 Feb 2024
Verified review
Very poor service, ordered an item for next day delivery. 3 days later i contacted them and was told it would be delivered the following morning and I would receive a tracking number. No delivery turned up and I emailed and was contacted on the Monday morning to say the item was now out of stock. Zero communication and would never order from them again unfortunately
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Answer by Catering Appliance Superstore
14 Feb 2024
We wholly apologize that you had a poor experience, Unforutantly we were let down by our suppliers on this occasion who assured us they had one of these products in stock.
Apologies again for any inconvenience caused
20 Jan 2024
Verified review
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Answer by Catering Appliance Superstore
4 days ago
Thank you for your 3 stars all reviews appreciated.
16 Jan 2024
Verified review
I was disappointed when on opening my work parcel an item was broken . The driver rushed off not giving me chance to check or sign for the parcel as request by the company .
I contacted them immediately on opening and a replacement was sent within a few days ., was impressed with the service
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Answer by Catering Appliance Superstore
14 Feb 2024
We are very sorry to hear that your package arrived damaged but I am glad this was sorted out quickly for you
We hope to deal again with you soon
2 Jan 2024
Verified review
Can’t rate any higher as I have still not received my order and I paid for next day delivery on the 19th of December
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Answer by Catering Appliance Superstore
14 Feb 2024
Hi, I would like to apologize for the negative experience you have had with Catering Appliance Superstore.
Reading through the case notes I can see we shipped your order Via DPD on the 19/12 for a next-working-day delivery.
You contacted us on the 02/01 to advise this had not been delivered, After investigating with DPD they advised they attempted several times but it had been returned to the sender
We shipped a replacement out immediately.
I understand this has now been received.
Please accept our apologies for the inconvenience caused to you.
2 Jan 2024
Verified review
Have smaller delivery windows as standard
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you for your 4-star rating and valuable feedback.
We are constantly looking for ways to improve our delivery service, We do work with several delivery companies that offer a 2-hour window for deliveries and are always on the look out for new ones!
29 Dec 2023
Verified review
Easy to order and delivered on time. We had ordered the same product ramge from Nisbets and we are still waiting for the delivery... 3 weeks later.
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you for your kind words and sharing your experience.
21 Dec 2023
Verified review
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20 Dec 2023
Verified review
Delivery service was very poor. Mentioned several times to call upon delivery, but they ignored.
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you for your valued feedback. We do advise that whilst we will always request a call prior this is not guaranteed.
I can see that you had a booking in a call from the courier to advise the day of delivery and have since upgraded your delivery to a PM service to suit your opening times.
We are sorry we have not met your expectations on this occasion.
19 Dec 2023
Verified review
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18 Dec 2023
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