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Catering Appliance SuperstoreReviews

: 3,503Excellent

4.63

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certified since: 19/06/2017
updated on: 07/07/2022
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At Catering Appliance Superstore, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 19/06/2017
updated on: 07/07/2022
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Catering Appliance Superstore, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for Catering Appliance Superstore

453 verified reviews in the last 12 months

3,503 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


16 days ago
This company are excellent and a pleasure to deal with. Real people who answer the phones not answer machines or virtual assistants. They put there customers first, they return calls, and emails and even when there is a problem through no fault of there own they get involved and sort any issues. Can’t praise them enough and will definitely be buying from them again. They are worth ever bit of a 5 star review.
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the most relevant critical review


1 month ago
Very unhelpful, they are only agents (middle man/ broker) (not a suppliers) with no control on any thing only apology to buy time and lie. once you pay for item you are F….. they give no dam about customer. You can not even cancel the item and when you try to complain they will threaten you to deduct 25% of total bill. I will never recommend and will never buy from adexa and catering appliances both are bunch of crooks. 👎🏼👎🏼👎🏼👎🏼
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Reviews for Catering Appliance Superstore

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(26)
 Verified review
9 months ago
I have had ZERO communication from this seller. I order 10 items - received 4 with no explanation. Chased customer services to be told that the missing 6 items were not available until mid December. I would have expected a pro active approach to keep me informed. I asked about alternative products and was promised a call back. I have heard nothing since...... Poor service!
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Answer by Catering Appliance Superstore
9 months ago
I am very sorry to hear of the issues with the order. I will arrange for a member of the team to call you and rectify this
 Verified review
10 months ago
Never received my package
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Answer by Catering Appliance Superstore
9 months ago
Hi and sorry to hear you didnt receive the goods, I have checked this for you and the tracking shows as parcel force attempted several times and the goods were returned to the sender due to 3 failed attempted, Please can you call Customer service and we can get these sent back out for you
 Verified review
10 months ago
The damaged goods have now been eventually collected... your business appears to have little to no clue about Customer service or delivery expectations of customers and that although you offer the best price there is a penalty with the service.. exceptionally unprofessional.
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Answer by Catering Appliance Superstore
9 months ago
Sorry to hear your comments, I can see that a replacement was offered immediately upon reporting that the goods were damaged and this was rejected and a refund was requested. We explained this would take a little longer due to you being in the Highlands, Refund has been issue and case has been closed
 Verified review
11 months ago
Ordered an oven and was waiting for delivery for days. I had to call and then found out it won’t be delivered weeks later. No communication whatsoever and the info on the invoice was obviously wrong.
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Answer by Catering Appliance Superstore
10 months ago
Apologies to hear of the issues experienced with your order. We have now implemented a new system to ensure our customers are kept up to date with any late or delayed delivery. Thank you for your feedback
 Verified review
1 year ago
Bad
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Answer by Catering Appliance Superstore
1 year ago
We're sorry to see this, if you have any comments on how we can improve our service for you please do get in touch, we hate to see our customers leave unhappy with our service.
 Verified review
1 year ago
Totally disgrace,terrible experience, Almost 2 weeks now and run to get my order delivered. Probably will end up in court. Never ever again,
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Answer by Catering Appliance Superstore
1 year ago
Thank you for your review, Sorry to hear that there has been issues surrounding the delivery of your item, According to the notes this order has now been delivered. If you do have any further issues please let me know