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Catering Appliance Superstore
Reviews:

387 reviews in the last 12 months4,083 total reviews  

4.53
Excellent

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Top positive review

30 May 2023
 Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.

Top negative review

18 Oct 2023
 Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?) I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke! Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore

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Latest first
23 Nov 2023
 Verified review

Great prices and excellent customer service

We are a secondary school in Bristol and have ordered an appliance for the canteen - the price was great, the customer service was excellent and the appliance was delivered quickly
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Answer by Catering Appliance Superstore
15 Dec 2023
Wow thank you for your fab review
23 Nov 2023
 Verified review

Recent order of 6 water jugs

Very helpful when one item in a pack of 6 arrived damaged. Replaced within 48 hours.
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you so much for your positive review, I am so glad we were able to get the damaged item replaced quickly for you
22 Nov 2023
 Verified review
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22 Nov 2023
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21 Nov 2023
 Verified review

Good prices and service

Good prices, good communication and prompt delivery
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your great review
21 Nov 2023
 Verified review
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20 Nov 2023
 Verified review
Would never use again, terrible customer service and charge you lots of money to return item and don’t offer you any help whatsoever to get it returned. Honestly beware! Stay away!
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Answer by Catering Appliance Superstore
15 Dec 2023
I am sorry to hear you are not happy with our terms for return, Unfortunately, many of our products come directly from our suppliers, Which means our suppliers often set the restocking charges which in turn are passed onto us. We simply cannot absorb these costs and like all other commercial catering equipment suppliers we have to charge a restocking charge, which we make clear in our terms and conditions accepted at sale on our website
19 Nov 2023
 Verified review
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17 Nov 2023
 Verified review
Excellent prompt supply
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your positive feedback
15 Nov 2023
 Verified review

Excellent Service

Good price, quick delivery and excellent quality and service
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you!
15 Nov 2023
 Verified review
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14 Nov 2023
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14 Nov 2023
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14 Nov 2023
 Verified review
Friendly and helpful
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for the fab review!
13 Nov 2023
 Verified review
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13 Nov 2023
 Verified review
Quick delivery & product in good condition
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your review
13 Nov 2023
 Verified review
Very professional from start to finish with amazingly swift delivery.Well done.
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your great review
13 Nov 2023
 Verified review
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13 Nov 2023
 Verified review
Helpful - easy - quick
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you very much for your kind words! We really appreciate it
10 Nov 2023
 Verified review
Very helpful staff. Quick and efficient delivery, even to the Highlands. The product is good too.
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you very much for your kind words! We really appreciate it