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Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore
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23 Nov 2023
Verified review
Recent order of 6 water jugs
Very helpful when one item in a pack of 6 arrived damaged. Replaced within 48 hours.
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you so much for your positive review, I am so glad we were able to get the damaged item replaced quickly for you
21 Aug 2023
Verified review
Quick delivery,very well packaged as they were plates,very pleased with purchase.
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for writing us a fab review
22 May 2023
Verified review
Parcelforce delivery could not be tracked so had to wait in all day for delivery
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your valued feedback, We are working with our suppliers to implement a system that will enable tracking to be sent to our customer. Apologies for any inconvenience caused
21 Aug 2023
Verified review
A very quick service. Ordered appliance Monday morning, delivered the next day
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your review, we appreciate your business
11 Jul 2023
Verified review
Review of company
The service was excellent quick & easy no problems. Well recommended company.
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your amazing feedback
21 Jun 2023
Verified review
Ordering and supply of appliance excellent.Delivered early
very good sevice
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Answer by Catering Appliance Superstore
23 Jun 2023
We are incredibly grateful that you took the time out to leave us a 5-Star review.
11 Jul 2023
Verified review
Amazingly fast delivery and best value I could find for these sun loungers
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Answer by Catering Appliance Superstore
19 Jul 2023
Thats what we aim for!
Thank you
3 Jul 2023
Verified review
Good customer service.arrived on time and kept up to date with progress
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Answer by Catering Appliance Superstore
19 Jul 2023
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience
29 Jun 2023
Verified review
Good website, competive prices, prompt delivery, what's more to like
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you so much for taking the time to share your experience of Catering Appliance Superstore. We take pride in knowing our customers are happy
24 Nov 2023
Verified review
Consistent good service
Have used a few times now - always good service and prompt delivery
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