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Catering Appliance Superstore
Reviews:

389 reviews in the last 12 months4,085 total reviews  

4.54
Excellent

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Top positive review

30 May 2023
 Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.

Top negative review

18 Oct 2023
 Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?) I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke! Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore

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8 Sept 2023
 Verified review
Great customer service and unbeatable prices, highly recommend them
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Answer by Catering Appliance Superstore
11 Sept 2023
Thank you! We're glad that you were so happy with your experience
17 Jun 2023
 Verified review

Good quality goods at a great price

The items we recieved are great quality and price was very good
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for the great review!
9 Nov 2023
 Verified review
COMPARED WITH NISBET'S, PRICE IS GOOD AND FAST DELIVERY.
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your kind words
30 Aug 2023
 Verified review
Excellent service. Easy to use website, fast delivery.
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your kind words!
20 Apr 2023
 Verified review
Very helpful on phone, quick and easy to order with
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for the great review
5 Jul 2023
 Verified review
Great for all you could need in a catering company
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you that is great to hear! :-)
27 Jul 2023
 Verified review
Fabulous customer service, would highly recommend
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Answer by Catering Appliance Superstore
8 Aug 2023
Wow! thank you so much for this amazing review
20 Jul 2023
 Verified review
Good value, good service. delivery beat estimate
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Answer by Catering Appliance Superstore
8 Aug 2023
Thank you for your fab review
1 Nov 2023
 Verified review
Quick delivery, pleasant staff and good prices.
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your kind words
4 Jun 2023
 Verified review
Great price and very quick service and delivery
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Answer by Catering Appliance Superstore
23 Jun 2023
Thanks so much for sharing your experience with us.
21 Jun 2023
 Verified review
Fast delivery and the price a very competitive
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you, We appreciate the great feedback
30 Aug 2023
 Verified review
Fantastic all round service.. Super pleased!
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Answer by Catering Appliance Superstore
30 Aug 2023
Thank you for your kind comments, we are glad to hear you are happy with service you received
23 May 2023
 Verified review
Good product, good price, quick delivery,
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Answer by Catering Appliance Superstore
25 May 2023
Thank you that is great to hear
11 Jul 2023
 Verified review
Good quality product and quick delivery
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your kind words! Glad you had a great experience
3 May 2023
 Verified review
Competitive pricing and quick delivery
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Answer by Catering Appliance Superstore
25 May 2023
Thats what we aim for! Thank you
1 Apr 2023
 Verified review
Product as described prompt delivery
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Answer by Catering Appliance Superstore
11 Apr 2023
Thank you for your fab review.
3 Jun 2023
 Verified review
Great products and brilliant prices
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your review, We are pleased to to hear you are pleased with your new product.
27 Jul 2023
 Verified review
Great service. Good value for money
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Answer by Catering Appliance Superstore
8 Aug 2023
Thank you for taking the time to leave this great review
15 Aug 2023
 Verified review
Got what we ordered when promised
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Answer by Catering Appliance Superstore
30 Aug 2023
Fab, thank you for your review
13 Jul 2023
 Verified review
Quick delivery and easy website.
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business