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Catering Appliance Superstore
Reviews:

389 reviews in the last 12 months4,085 total reviews  

4.54
Excellent

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Top positive review

30 May 2023
 Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.

Top negative review

18 Oct 2023
 Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?) I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke! Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore

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12 Dec 2023
 Verified review

Pasta plates

Perfect plates to serve dinner meal
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your positive review
16 Dec 2023
 Verified review
Item arrived quickly well packed.
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Answer by Catering Appliance Superstore
2 Feb 2024
Thank you for your great review
24 Dec 2023
 Verified review
Quick, clean and safe delivery
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Answer by Catering Appliance Superstore
14 Feb 2024
We hope to see you again soon!
19 Dec 2023
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27 Dec 2023
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26 Dec 2023
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21 Dec 2023
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20 Dec 2023
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20 Dec 2023
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8 Dec 2023
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5 Dec 2023
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4 Dec 2023
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2 Dec 2023
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30 Nov 2023
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30 May 2023
 Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you for your feedback, We are sorry to hear that your delivery experience was not positive, I shall certainly pass your comments on to our delivery partner.
28 Oct 2023
 Verified review
Needed to urgently replace our water boiler and Catering Appliance Superstore had the quickest delivery - having not used them before I was apprehensive buying a high cost item form a place Ive not used before but took the chance and hoped for the best we were not disappointed the item arrived when it said it would and all good so far. Thank you Catering Appliance Superstore we will be using your shop again :-D
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Answer by Catering Appliance Superstore
15 Dec 2023
We love this review - Thank you so much
27 Nov 2023
 Verified review
Pleasure to deal with, delivery was estimated as 4 weeks but arrived in 2 days - have to confess I ordered from Caterkwik originally as the delivery from them was 1 week and was in a hurry but then they canceled my order due to large fryers being delivered to a unit instead of home address and was flagged as potential fraud????? Will always deal with Catering Appliance Superstore from now on. Awesome
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your great review, I am glad we were able to get your product with you sooner than expected
22 Aug 2023
 Verified review

Rational purchase, delivery & installation

Whilst there was a lot of toing & frowing with getting my item delivered and installed, (btw the installation engineer & delivery guys needs a knighthood for what they did to get it in the doors!) I was continually updated by Jemma the whole way through which made the process incredibly stress free. Can highly recommend Catering Appliance Superstore.
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Answer by Catering Appliance Superstore
30 Aug 2023
wow! Thank you for your great review. I will pass your comments over to Jemma We are so glad you are happy with your new oven and hope to deal with you again in the future :-)
6 Jul 2023
 Verified review
Ffiona was exceptionally helpfull and we had greart communucation during delivery periid and after , i cant honestly think how they could improve anything going on my experience , will definatly use this company many times in future and look forward to doing so Many tbanks
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you, We appreciate the great feedback and I will be sure to pass your comments onto Fiona!