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certified since: 19/06/2017
updated on: 05/07/2022
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
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At Catering Appliance Superstore, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more
Reviews for Catering Appliance Superstore
This is how we ensure that reviews come from real consumers.
the most relevant positive review
14 days ago
This company are excellent and a pleasure to deal with. Real people who answer the phones not answer machines or virtual assistants. They put there customers
first, they return calls, and emails and even when there is a problem through no
fault of there own they get involved and sort any issues. Can’t praise them enough and will definitely be buying from them again. They are worth ever bit of a 5 star review.
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the most relevant critical review
1 month ago
Very unhelpful, they are only agents (middle man/ broker) (not a suppliers) with no control on any thing only apology to buy time and lie. once you pay for item you are F….. they give no dam about customer. You can not even cancel the item and when you try to complain they will threaten you to deduct 25% of total bill. I will never recommend and will never buy from adexa and catering appliances both are bunch of crooks. 👎🏼👎🏼👎🏼👎🏼
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Reviews for Catering Appliance Superstore
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Verified review
1 month ago
Bought two fridges for our village shop. Excellent customer service throughout and delivery firm were also very helpful.
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Answer by Catering Appliance Superstore
1 month ago
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
Verified review
1 month ago
Brilliant spatula's, they are good size to mix everything up in the bowl.
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Answer by Catering Appliance Superstore
1 month ago
Thanks for the review!
Verified review
1 month ago
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Answer by Catering Appliance Superstore
1 month ago
Thank you for the 5 star rating
Verified review
1 month ago
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Answer by Catering Appliance Superstore
1 month ago
Thank you for the 5 star rating
Verified review
1 month ago
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Answer by Catering Appliance Superstore
1 month ago
Thank you for the 5 star rating
Verified review
1 month ago
Excellent customer service and very speedy delivery
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Answer by Catering Appliance Superstore
1 month ago
Great to hear, thank you for your comments and 5 star rating!
Verified review
1 month ago
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Answer by Catering Appliance Superstore
1 month ago
Thank you for the 5 star rating
Verified review
1 month ago
my refund was unfairly "deferred" because of the need to have an "investigation" This was a simple request for a simple refund when I received the wrong items and should have been processed quickly and without fuss.
The matter has now been resolved but caused unneeded distress and has left a sour taste.
Customer refunds need to be simple and quick,without fuss and delay.
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Answer by Catering Appliance Superstore
1 month ago
Hi there, I am sorry to hear of the issue with your refund,
I have passed the comments onto the team and highlighted the importance of ensuring the customers are refunded in a timely manner.
Again please accept my sincere apologies for the inconvenience this has caused.
Verified review
1 month ago
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Answer by Catering Appliance Superstore
1 month ago
Thank you for your 5 star rating
Verified review
2 months ago
Quick hassle free service at great price
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Answer by Catering Appliance Superstore
1 month ago
Thank you for your great review
Verified review
2 months ago
Easy to order on-line. Prompt delivery. Excellent service record maintained.
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Answer by Catering Appliance Superstore
2 months ago
Great feedback, thank you!
Verified review
2 months ago
They did everything they promised
Everything went to plan the fridge arrived on time as promised, the hauliers kept in touch No stress
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Answer by Catering Appliance Superstore
2 months ago
Great to hear, thank you for your comments and 5 star rating!
Verified review
2 months ago
Good price, simple, no hassle.
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Answer by Catering Appliance Superstore
2 months ago
Great to hear, thank you for the 5 star rating!
Verified review
2 months ago
First time ordering with this company, I have to say their customer service was excellent. Good comms from placing order & order delivery details. I had a missing item & Adam chased the item and called back to tell me it had been re sent& then sent an email asking if I had received it. It was my first order but I’ll be returning very soon and using them for all my catering equipment needs. Thank you
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Answer by Catering Appliance Superstore
2 months ago
Thank you for your kind comments, it's always great to know when customers are pleased with our service.
Verified review
2 months ago
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Answer by Catering Appliance Superstore
2 months ago
Thank you for your 5 star rating
Verified review
2 months ago
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Answer by Catering Appliance Superstore
2 months ago
Thank you for your 5 star rating
Verified review
2 months ago
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Answer by Catering Appliance Superstore
2 months ago
Thank you for your 5 star rating
Verified review
2 months ago
Did exactly what they said they would do. Ordered on Bank Holiday Monday and delivered a day earlier than stated.
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Answer by Catering Appliance Superstore
2 months ago
Great feedback, thank you!
Verified review
2 months ago
Arrived super quick.
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Answer by Catering Appliance Superstore
2 months ago
That's what we aim for! Thanks for the positive feedback!
Verified review
2 months ago
Nikki from customer services was amazing. Kept me fully informed at all times and went above and beyond!
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Answer by Catering Appliance Superstore
2 months ago
Thank you for your kind comments, it's always great to know when customers are pleased with our service.