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Catering Appliance SuperstoreReviews

: 3,500Excellent

4.63

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certified since: 19/06/2017
updated on: 05/07/2022
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: 19/06/2017
updated on: 05/07/2022
Catering Appliance Superstore is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Catering Appliance Superstore, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for Catering Appliance Superstore

453 verified reviews in the last 12 months

3,500 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


14 days ago
This company are excellent and a pleasure to deal with. Real people who answer the phones not answer machines or virtual assistants. They put there customers first, they return calls, and emails and even when there is a problem through no fault of there own they get involved and sort any issues. Can’t praise them enough and will definitely be buying from them again. They are worth ever bit of a 5 star review.
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the most relevant critical review


1 month ago
Very unhelpful, they are only agents (middle man/ broker) (not a suppliers) with no control on any thing only apology to buy time and lie. once you pay for item you are F….. they give no dam about customer. You can not even cancel the item and when you try to complain they will threaten you to deduct 25% of total bill. I will never recommend and will never buy from adexa and catering appliances both are bunch of crooks. 👎🏼👎🏼👎🏼👎🏼
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Reviews for Catering Appliance Superstore

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 Verified review
20 days ago
First class service as usual
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Answer by Catering Appliance Superstore
14 days ago
Thank you for your kind comments! We try our best!
 Verified review
22 days ago
Excellent speedy delivery.
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Answer by Catering Appliance Superstore
14 days ago
Thanks for the review!
 Verified review
22 days ago
Very, very slow delivery. Still awaiting parts that were ordered 3 weeks ago.
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Answer by Catering Appliance Superstore
14 days ago
Thank you for your review and sorry to hear the items arrived late, We do our best to ensure any delays with delivery with deliveries are communicated to the customer however on this occasions it appears our supplier did not inform us of the delay, Please accept our sincere apologies
 Verified review
22 days ago
Ordered a fryer, but not in stock, refund quickly
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Answer by Catering Appliance Superstore
14 days ago
Thanks for the review!
 Verified review
24 days ago
Thank You
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Answer by Catering Appliance Superstore
14 days ago
Great to hear, thank you for your comments and 5 star rating!
 Verified review
24 days ago
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Answer by Catering Appliance Superstore
14 days ago
Thank you for the 5 star rating
 Verified review
25 days ago
Quick delivery, great price and pleased with the product.
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Answer by Catering Appliance Superstore
14 days ago
Thanks for your feedback and 5 star ratings!
 Verified review
1 month ago
Very quick service and very friendly delivery driver. Extremely happy customer.
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Answer by Catering Appliance Superstore
6 days ago
Great to hear, thanks for the feedback!
 Verified review
1 month ago
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Answer by Catering Appliance Superstore
1 month ago
I am sorry to see the low rating you have provided us I can see your order for the cake tin was placed and delivery was received the next working day with no issues logged. I would appreciate further feedback from you regarding this review, please can you email us directly at complaints@catering-appliance.com and we can look into this matter further. Thank you
 Verified review
1 month ago
Great customer service ...
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Answer by Catering Appliance Superstore
1 month ago
Great to hear, thank you for the 5 star rating!
 Verified review
1 month ago
Perfect communication and delivery
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Answer by Catering Appliance Superstore
1 month ago
That's what we aim for! Thank you!
 Verified review
1 month ago
Very helpful, efficient
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Answer by Catering Appliance Superstore
1 month ago
Great feedback, thank you!
 Verified review
1 month ago
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Answer by Catering Appliance Superstore
1 month ago
Thank you for your 5 star rating
 Verified review
1 month ago
I have not received my order!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
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Answer by Catering Appliance Superstore
1 month ago
Sorry to hear you have not had your order, I have looked into this and we have no notes of any previous correspondence from you ref a non delivery. I have arranged for our customer service team to rectify this and I believe a new unit is on its way to you today. Apologies for any inconvenience caused
 Verified review
1 month ago
Good customer service. Very helpful
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Answer by Catering Appliance Superstore
1 month ago
Great to hear, thanks for the feedback!
 Verified review
1 month ago
Prompt delivery. Good product
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Answer by Catering Appliance Superstore
1 month ago
Thanks for your review, Its great to hear that you were happy with our service
 Verified review
1 month ago
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Answer by Catering Appliance Superstore
1 month ago
Thank you for the 5 star rating
 Verified review
1 month ago
Very unhelpful, they are only agents (middle man/ broker) (not a suppliers) with no control on any thing only apology to buy time and lie. once you pay for item you are F….. they give no dam about customer. You can not even cancel the item and when you try to complain they will threaten you to deduct 25% of total bill. I will never recommend and will never buy from adexa and catering appliances both are bunch of crooks. 👎🏼👎🏼👎🏼👎🏼
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Answer by Catering Appliance Superstore
1 month ago
Apologies I can see you have experienced issues with the delivery of this unit, This unit was shipped directly from our suppliers and unfortunately the carriers did experience some issues with a number of deliveries before the bank holiday. We do stock a vast number of products ourselves and we will always do our best to provide our customers with the best service possible regardless of whether it was sent from our stock or our suppliers. I believe this has now been received - Please allow me once again to extend my sincere apologies for the inconvenience caused to you and I would like to offer our reassurances that this delay is not the service we try so hard to deliver to our customers.
 Verified review
1 month ago
Great service
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Answer by Catering Appliance Superstore
1 month ago
Great feedback, thank you!
 Verified review
1 month ago
Quick delivery described accurately exceptionaly packed 1st class
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Answer by Catering Appliance Superstore
1 month ago
That's what we aim for! Thank you!