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Catering Appliance Superstore
Reviews:

355 reviews in the last 12 months4,273 total reviews  

4.59
Excellent

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Most relevant positive review

28 Oct 2023
 Verified review
Needed to urgently replace our water boiler and Catering Appliance Superstore had the quickest delivery - having not used them before I was apprehensive buying a high cost item form a place Ive not used before but took the chance and hoped for the best we were not disappointed the item arrived when it said it would and all good so far. Thank you Catering Appliance Superstore we will be using your shop again :-D

Most relevant negative review

18 Oct 2023
 Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?) I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke! Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore

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20 Dec 2023
 Verified review
Delivery service was very poor. Mentioned several times to call upon delivery, but they ignored.
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Answer by Catering Appliance Superstore
14 Feb 2024
Thank you for your valued feedback. We do advise that whilst we will always request a call prior this is not guaranteed. I can see that you had a booking in a call from the courier to advise the day of delivery and have since upgraded your delivery to a PM service to suit your opening times. We are sorry we have not met your expectations on this occasion.
3 Jun 2024
 Verified review

Microwave order

It was out of stock. They did refund me, but only after two weeks that they let me know.
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Answer by Catering Appliance Superstore
19 Jun 2024
We have investigated this and noted that the date of delivery was specified on your order confirmation - which clearly stated the item was on back order. Unfortunately similar to most medium style companies, once an order has been taken, there are certain processes we have to follow to provide a refund which are industry standard. in time.
10 Nov 2023
 Verified review
Not good promised delivery in 3 days, but didnt even have it in stock.
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Answer by Catering Appliance Superstore
15 Dec 2023
Apologies you are not happy with our service, We do try to keep our website as accurate as possible with stock availability. I can see on this our suppliers failed to disclose that they did not have this item available. I can see we let you know within the hour that there was an issue and refund immediately Apologies for the inconvenience
16 May 2024
 Verified review

good review

Web sight easy to use, postage fast, product broke within 24H
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24 Feb 2024
 Verified review
You need to improve on service and communication skills.
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Answer by Catering Appliance Superstore
6 Mar 2024
Hello and thank you for your review. We welcome all reviews as a way to improve our services. I have reviewed your order and I have passed on your comments to the couriers concerned. Please accept our sincere apologies for any inconvenience caused.
6 Jun 2024
 Verified review
delivery slow and disorganised
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Answer by Catering Appliance Superstore
19 Jun 2024
We apologise on behalf of our Supplier. We are investigating this situation to address how and why it occurred, so prevent it from happening in the future.
3 May 2024
 Verified review
Does not take returns
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Answer by Catering Appliance Superstore
15 May 2024
I have checked your account for an order of sigma coffee spoons and I cannot see any request for a return. Had this been processed within our allocated time period this should have been okay.
10 Jun 2024
 Verified review
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Answer by Catering Appliance Superstore
19 Jun 2024
We have noted your one-star review and acknowledged an incident with your delivery date, Unfortunately like all companies in our market place, we are at the mercy of our couriers. Any incidents are always reported to improve the standard of service we receive. I apologise that on this occasion, you did not receive the high standards to which we would like to maintain.
22 May 2024
 Verified review
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Answer by Catering Appliance Superstore
28 May 2024
Please can you let us know how we can improve our service. Thank you.
25 Mar 2024
 Verified review
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Answer by Catering Appliance Superstore
16 Apr 2024
Thank you for your review. We welcome feedback to improve our performance
20 Jan 2024
 Verified review
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Answer by Catering Appliance Superstore
16 Apr 2024
Thank you for your 3 stars all reviews appreciated.
21 Dec 2023
 Verified review
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19 Dec 2023
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18 Dec 2023
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13 Nov 2023
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23 Oct 2023
 Verified review
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Answer by Catering Appliance Superstore
24 Oct 2023
We are very grateful for your review, although having looking at your order there has been no communication regards to your negative experience.. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know where you feel we went wrong.