Catering Appliance SuperstoreReviews:
391 reviews in the last 12 months4,112 total reviews
Excellent
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Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
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Top negative review
18 Oct 2023
Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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Reviews for Catering Appliance Superstore
12 May 2023
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Answer by Catering Appliance Superstore
25 May 2023
Thank you for your 5 star rating
11 May 2023
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25 May 2023
Thank you for your 5 star rating
10 May 2023
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25 May 2023
Thank you for your 5 star rating
10 May 2023
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25 May 2023
Thank you for your 5 star rating
10 May 2023
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25 May 2023
Thank you for your 5 star rating
10 May 2023
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25 May 2023
Thank you for your 4 star rating
10 May 2023
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25 May 2023
Thank you for your 5 star rating
9 May 2023
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25 May 2023
Thank you for your 4 star rating
8 May 2023
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25 May 2023
Thank you for your 5 star rating
7 May 2023
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25 May 2023
Thank you for your 5 star rating
2 May 2023
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25 May 2023
Thank you for your 5 star rating
28 Apr 2023
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25 May 2023
Thank you for your 5 star rating
23 Apr 2023
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25 May 2023
Thank you for your 5 star rating
21 Apr 2023
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25 May 2023
Thank you for your 5 star rating
19 Apr 2023
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25 May 2023
Thank you for your 4 star rating
18 Apr 2023
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Answer by Catering Appliance Superstore
18 Apr 2023
Thank you for your 5 star rating
18 Oct 2023
Verified review
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
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11 Dec 2023
Verified review
Disappointment with poor communication on two occasions.
1. A message left on the company automated message system requesting further information on the prospective purchase was not responded to.
2. The following week, after discussion with a sales-person, and assurance that a specific delivery requirement could be complied with, this was not followed. No email or other communication was received from the delivery contractor and it is only by accident that someone was available to receive the item following a phone call from the delivery driver that delivery was imminent (3 days too early) that someone was able to be at the delivery address to receive the item, hence the 'poor' rating.
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Answer by Catering Appliance Superstore
15 Dec 2023
I am sorry to hear that you are unhappy
I shall certainly feed this back to the team expressing the importance of accurate communication and responding to messages.
Apologies again for the inconvenience
28 Nov 2023
Verified review
Late delivery and poor packaging.
Site promises next day delivery and charges 6.95 if order is before 3. I ordered 2 knives , the package arrived a day late and when opened there was only one knife inside. I called and was told the other knife went to a wrong sorting office, when I questioned why they weren't sent together was met with silence. When it arrived, another day late, the knife wasn't securely packed and the plastic strap that kept the knife in place was broken. I didnt complain as it looked untouched. I gave you three stars due to price, but I will not shop there again. If you charge any money for delivery you should ensure its delivered on due date.
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Answer by Catering Appliance Superstore
15 Dec 2023
Thank you for your feedback. The delivery charge set on the smaller items is a standard delivery fee charged to us by the suppliers.
I will speak to the suppliers as I am unsure why they sent this out in 2 packages with one poorly packed.
Apologies for the inconvenience
19 Jun 2023
Verified review
Avoid this supposedly "trusted" shop
Item arrived packaged in what could only be described as a bin bag with no packing protection. No surprises to find it damaged and had to be replaced.
Was told on Monday that replacement had been dispatched and would arrive by the Wed, but chased Thursday as still no sign and told it would arrive Fri or following Monday.
When no sign of item on the Mon, chased again to be told it was now discontinued and I could have a refund?
Told them it was extremely poor service to state twice it was on the way only to then say it wasn't as it didn't exist!, They merely made a refund without even an apology.
Avoid this "trusted" shop, they've wasted 2 weeks and don't seem to care about delivering good customer service
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for taking the time to leave a review.
We are very sorry to hear that you have had a bad experience with Catering Appliance Superstore.
Please accept our sincere apologies for the miscommunication with regard to this order, Unfortunately. we do not keep the Skillet in our own stock and our suppliers had passed us incorrect information, which in turn was passed to you.
I would like to offer my reassurance that this is not the norm and we will be looking at our procedures going forward to ensure this does not happen again.