Corazon Latino- Logo - reviews

Corazon Latino
Reviews:

115 reviews in the last 12 months1,055 total reviews  

4.95
Excellent

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Top positive review

30 Oct 2023
 Verified review
Corazon Latino gives an exceptionally valuable service. Their handmade products are very specially exquisite and crafted with the highest subtlety, individuality and artistic imagination. Additionally, and vitally, they offer a unique personal resource of painstaking help, advice, and guidance, providing a true bespoke service with dedicated individual care. This is by far the most valuable and admirable ladies' jewelry provider in my experience.

Top negative review

22 Oct 2023
 Verified review
unable to find hall mark - which is mandatory and exhibited on headed paper.
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Reviews for Corazon Latino

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26 Nov 2023
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18 Apr 2023
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22 Oct 2023
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unable to find hall mark - which is mandatory and exhibited on headed paper.
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Answer by Corazon Latino
22 Oct 2023
Hi Peter, As we discussed over the phone, it is a legal requirement to hallmark all silver over 7.8g. The chiming pendants have a brass ball inside where the chime is located, and the silver cages are all under the minimum weight, so they are not hallmarked. Were they to be, they would then need to be hallmarked "mixed metals" because of the brass and the metal chime itself, which defeats the object of the hallmark. However, I can confirm that the silver used for the cages is sterling silver, and exactly the same as the silver used in our heavier pieces, all of which are tested and Hallmarked by the London assay office to guarantee their quality. As we discussed, should you be unhappy with your pendant, we will happily take it back and refund you, however I understand you are very happy with it and with this explanation on the finer points of hallmarking. I hope we have an opportunity to help you find another gift in future. Cat
5 Nov 2023
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No free return policy
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Answer by Corazon Latino
5 Nov 2023
Hi Ray, I'm sorry you aren't happy with our returns policy. We are a small business and try to be as fair and generous as we can be. We cover all credit card charges, offer a no quibble returns with no time limit, and cover all postage costs for sending orders out as well as covering all postage costs for any replacements, size changes or exchanges. We also cover return costs for any items where we are at fault (damages, errors etc). All we ask in return is that customers who wish to change their mind, or exchange sizes cover the return postage for those items. If there is a problem with your order and you wish to return it, please get in touch and we'll be happy to help. Cat