bikester.co.ukReviews

: 1,639Excellent

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bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews

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Contact
internetstores GmbH
Friedrichstrasse 6
70174 Stuttgart
Germany
Trade register
Amtsgericht Stuttgart HRB 741359
Authorised representative
Dr. Hans Dohrmann (CEO), Thomas Spengler (CCO)

Reviews for bikester.co.uk

4.56/5.00
Excellent
How is the rating calculated?

602 reviews in the last 12 months

80 %
10 %
2 %
2 %
6 %
1,639 total reviews

the most relevant positive review


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the most relevant critical review


5 months ago
Very poor communication from them. Asked for additional items to be added to order and received no reply. Had no feedback on length of time my ebike would take to be delivered. Courier did not contact me and 'Track my parcel' app simply showed it in transit. I phoned them (no phone number on their email) and they promised to get driver to contact me 1/2 hour before delivery, as they will not give any indication of delivery time. They did not, so it was a good thing that my doorbell has a camera on it, so I could see them arrive. Ebike assembly instructions were generic, incorrect and did not detail specific parts of the assembly, such as how to get the Shimano Di2 gears to work. Contacted Bikester for assistance and they took over a week to respond. Their advice was to take it to a local bike shop! Bikester seem to think that because they are busy and dealing with coronavirus, that they can forget customer service because of heavy bike sales. My recommendation is - buy elsewhere.
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
5 months ago
We apologise for the delay in responding to your emails. In order to remedy this issue we have employed additional staff to handle questions from our customers. Understandably this does not necessarily remedy your issue. We shall take note of your issue with the Shimano Di2 gear setup and implement a strategy that avoids this issue in the future. Thank you for highlighting this issue so we can improve our customer service in the future. Kind Regards, BIKESTER Team.
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Read moreShow all positive reviews
5 months ago
Very poor communication from them. Asked for additional items to be added to order and received no reply. Had no feedback on length of time my ebike would take to be delivered. Courier did not contact me and 'Track my parcel' app simply showed it in transit. I phoned them (no phone number on their email) and they promised to get driver to contact me 1/2 hour before delivery, as they will not give any indication of delivery time. They did not, so it was a good thing that my doorbell has a camera on it, so I could see them arrive. Ebike assembly instructions were generic, incorrect and did not detail specific parts of the assembly, such as how to get the Shimano Di2 gears to work. Contacted Bikester for assistance and they took over a week to respond. Their advice was to take it to a local bike shop! Bikester seem to think that because they are busy and dealing with coronavirus, that they can forget customer service because of heavy bike sales. My recommendation is - buy elsewhere.
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
5 months ago
We apologise for the delay in responding to your emails. In order to remedy this issue we have employed additional staff to handle questions from our customers. Understandably this does not necessarily remedy your issue. We shall take note of your issue with the Shimano Di2 gear setup and implement a strategy that avoids this issue in the future. Thank you for highlighting this issue so we can improve our customer service in the future. Kind Regards, BIKESTER Team.
Read more 1 person found this helpful Show all critical reviews

What other customers say about their experience with bikester.co.uk

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Yesterday
Ordered but not received the goods. Not good at all
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12 days ago
Your service was without fault upon ordering. I had a good experience. Namely, finding everything I needed for my trip. I was surprised when I found out that I would need to wait 2weeks for delivery - I just missed that your operation was in Stuttgart. I was reassured about delivery tracking and times being as notified. So, I was happy with this also. What I would say going forwards is that I have yet to recieve a response to my emails regarding the pannier that broke at the beginning of my trip. All because of a little, tiny component that I would like replaced. I have also emailed Red Cycles (the brand of pannier and Rear rack) who haven't replied also. Of course, we are all experiencing unprecedented times and I'm sure that it is just an oversight. Being ingenious as I am = my temporary fix has lasted some few hundreds miles now. I will follow up on y emails and see how we can solve it to everyones satisfaction. I wish you all at Bikester - the very best and healthy years' ahead. Peace and peddling!
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13 days ago
Asked to rate but still waiting to receive my order! Why? Time taken to process, dispatch and receive order is way too long. This isn't communicated clearly when making a purchase online. Assuming all branded products I have ordered are accurate and not faulty I can only recommend using Bikester.com if you're not in a hurry. Wiggle, even with their free delivery service usually gets your order to you within 3 working days.
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13 days ago
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17 days ago
Great service from point of order through to delivery
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21 days ago
Item as described and delivered in a reasonable time, no issues.
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1 month ago
After sending an email opening a case about late delivery of my new bike, I was told that i was send a DHL tracking email in error (it never showed my package existed). Then i was reassured a different courier was being used, Koch International, who should have been in touch with me (they hadn’t). I replied asking for this to be chased up but no answer. I’m appreciative of the Xmas and COVID-19 difficulties but the responsiveness so far has been poor. I’m still waiting to even to get news of an estimated delivery date. If anyone in Bikester reads this my details are: Case #02377221 - Re: Your order BKU303329
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1 month ago
Super service
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1 month ago
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1 month ago
Great service and full communication throughout.
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1 month ago
I liked the varied choice, price and functionality of the products
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1 month ago
Quick, efficient and good price
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1 month ago
Excellent service quick delivery and great products at a great price would highly recommend.
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1 month ago
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1 month ago
All as expected, perfectly acceptable.
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1 month ago
Faultless transaction, excellent service at good price.
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1 month ago
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1 month ago
Great product delivered swiftly
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1 month ago
fast delivery, great packaging. kept well informed. thank you
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1 month ago
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