bikester.co.ukReviews

: 1,639Excellent

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bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews

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Contact
internetstores GmbH
Friedrichstrasse 6
70174 Stuttgart
Germany
Trade register
Amtsgericht Stuttgart HRB 741359
Authorised representative
Dr. Hans Dohrmann (CEO), Thomas Spengler (CCO)

Reviews for bikester.co.uk

4.56/5.00
Excellent
How is the rating calculated?

602 reviews in the last 12 months

80 %
10 %
2 %
2 %
6 %
1,639 total reviews

the most relevant positive review


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the most relevant critical review


5 months ago
Very poor communication from them. Asked for additional items to be added to order and received no reply. Had no feedback on length of time my ebike would take to be delivered. Courier did not contact me and 'Track my parcel' app simply showed it in transit. I phoned them (no phone number on their email) and they promised to get driver to contact me 1/2 hour before delivery, as they will not give any indication of delivery time. They did not, so it was a good thing that my doorbell has a camera on it, so I could see them arrive. Ebike assembly instructions were generic, incorrect and did not detail specific parts of the assembly, such as how to get the Shimano Di2 gears to work. Contacted Bikester for assistance and they took over a week to respond. Their advice was to take it to a local bike shop! Bikester seem to think that because they are busy and dealing with coronavirus, that they can forget customer service because of heavy bike sales. My recommendation is - buy elsewhere.
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
5 months ago
We apologise for the delay in responding to your emails. In order to remedy this issue we have employed additional staff to handle questions from our customers. Understandably this does not necessarily remedy your issue. We shall take note of your issue with the Shimano Di2 gear setup and implement a strategy that avoids this issue in the future. Thank you for highlighting this issue so we can improve our customer service in the future. Kind Regards, BIKESTER Team.
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Read the most relevant positive or most relevant critical review

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Read moreShow all positive reviews
5 months ago
Very poor communication from them. Asked for additional items to be added to order and received no reply. Had no feedback on length of time my ebike would take to be delivered. Courier did not contact me and 'Track my parcel' app simply showed it in transit. I phoned them (no phone number on their email) and they promised to get driver to contact me 1/2 hour before delivery, as they will not give any indication of delivery time. They did not, so it was a good thing that my doorbell has a camera on it, so I could see them arrive. Ebike assembly instructions were generic, incorrect and did not detail specific parts of the assembly, such as how to get the Shimano Di2 gears to work. Contacted Bikester for assistance and they took over a week to respond. Their advice was to take it to a local bike shop! Bikester seem to think that because they are busy and dealing with coronavirus, that they can forget customer service because of heavy bike sales. My recommendation is - buy elsewhere.
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
5 months ago
We apologise for the delay in responding to your emails. In order to remedy this issue we have employed additional staff to handle questions from our customers. Understandably this does not necessarily remedy your issue. We shall take note of your issue with the Shimano Di2 gear setup and implement a strategy that avoids this issue in the future. Thank you for highlighting this issue so we can improve our customer service in the future. Kind Regards, BIKESTER Team.
Read more 1 person found this helpful Show all critical reviews

What other customers say about their experience with bikester.co.uk

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3 months ago
Order arrived when stated, although a little on the slow side. However, found a product I couldn't get elsewhere and at a reasonable price. Good product and overall good experience.
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3 months ago
Smooth, timely delivery and communication. I'm so happy with my Endura jacket - although designed for trails, works wonders on everyday commute through rainy London. Thank you!
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3 months ago
Great site, great choices and great cost variants. They have all you could ever want... for any budget. Delivery takes about 5 working days but that aside... they are perfect.
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3 months ago
A great place to shop - Top products, good communication and very fast delivery! I ordered a Lupine SL front light late on Tuesday and it was delivered on Friday. Thanks.
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3 months ago
First time I've ever bought sports clothing and very pleased with the speedy process and excellent quality of a small purchase for a family member's 60th birthday.
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3 months ago
Company kept in contact with me through all parts of the process. Service was excellent. Arrived on time and excellent instructions on putting the bike together.
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3 months ago
Delivery was slow but Oscar in customer care very helpful. Very happy with new shoes, extremely comfortable. Will definitely order again in future.
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3 months ago
As I have emailed to you previously, communication is the thing that could be improved. A voice on the other end of a telephone would be helpful.
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3 months ago
Arrived on time, excellently packaged and the enclosed magazine was a nice touch. The derailleur is quality, exactly what I needed.
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3 months ago
Bicester has a very good range to choose from at competitive prices and provide a good service with prompt delivery.
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3 months ago
Website was easy to use. Descriptions of products was clear and precise. Was able to find what I required.
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3 months ago
Fantastic prices and free delivery when over a certain amount, which arrives quickly with good tracking.
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3 months ago
Always spot on. Worth the wait on delivery...but even with that its the UK end that is the slowest.
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3 months ago
first class service, delivered earlier than expected well packaged would definitely recommened them
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3 months ago
Very easy to use website and items delivered very quickly. You cannot want more than that 10/10.
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3 months ago
Lovely helmet which my granddaughter loves. Delivered quickly and was well packaged
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3 months ago
Great products at great prices that are neatly packaged and delivered quickly A++++
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3 months ago
Quick delivery, excellent customer service answered my question almost immediately.
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3 months ago
Fast service highly recommended.ideal what I need for my bike.looks fantastic.
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3 months ago
Prompt delivery although box rather large for one 20 inch tyre.
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