bikester.co.ukReviews

: 1,639Excellent

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bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews

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Contact
internetstores GmbH
Friedrichstrasse 6
70174 Stuttgart
Germany
Trade register
Amtsgericht Stuttgart HRB 741359
Authorised representative
Dr. Hans Dohrmann (CEO), Thomas Spengler (CCO)

Reviews for bikester.co.uk

4.56/5.00
Excellent
How is the rating calculated?

602 reviews in the last 12 months

80 %
10 %
2 %
2 %
6 %
1,639 total reviews

the most relevant positive review


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the most relevant critical review


5 months ago
Very poor communication from them. Asked for additional items to be added to order and received no reply. Had no feedback on length of time my ebike would take to be delivered. Courier did not contact me and 'Track my parcel' app simply showed it in transit. I phoned them (no phone number on their email) and they promised to get driver to contact me 1/2 hour before delivery, as they will not give any indication of delivery time. They did not, so it was a good thing that my doorbell has a camera on it, so I could see them arrive. Ebike assembly instructions were generic, incorrect and did not detail specific parts of the assembly, such as how to get the Shimano Di2 gears to work. Contacted Bikester for assistance and they took over a week to respond. Their advice was to take it to a local bike shop! Bikester seem to think that because they are busy and dealing with coronavirus, that they can forget customer service because of heavy bike sales. My recommendation is - buy elsewhere.
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
5 months ago
We apologise for the delay in responding to your emails. In order to remedy this issue we have employed additional staff to handle questions from our customers. Understandably this does not necessarily remedy your issue. We shall take note of your issue with the Shimano Di2 gear setup and implement a strategy that avoids this issue in the future. Thank you for highlighting this issue so we can improve our customer service in the future. Kind Regards, BIKESTER Team.
Read more 1 person found this helpful Show all critical reviews

Read the most relevant positive or most relevant critical review

Positive
Critical
Read moreShow all positive reviews
5 months ago
Very poor communication from them. Asked for additional items to be added to order and received no reply. Had no feedback on length of time my ebike would take to be delivered. Courier did not contact me and 'Track my parcel' app simply showed it in transit. I phoned them (no phone number on their email) and they promised to get driver to contact me 1/2 hour before delivery, as they will not give any indication of delivery time. They did not, so it was a good thing that my doorbell has a camera on it, so I could see them arrive. Ebike assembly instructions were generic, incorrect and did not detail specific parts of the assembly, such as how to get the Shimano Di2 gears to work. Contacted Bikester for assistance and they took over a week to respond. Their advice was to take it to a local bike shop! Bikester seem to think that because they are busy and dealing with coronavirus, that they can forget customer service because of heavy bike sales. My recommendation is - buy elsewhere.
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
5 months ago
We apologise for the delay in responding to your emails. In order to remedy this issue we have employed additional staff to handle questions from our customers. Understandably this does not necessarily remedy your issue. We shall take note of your issue with the Shimano Di2 gear setup and implement a strategy that avoids this issue in the future. Thank you for highlighting this issue so we can improve our customer service in the future. Kind Regards, BIKESTER Team.
Read more 1 person found this helpful Show all critical reviews

What other customers say about their experience with bikester.co.uk

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8 months ago
Customer Service in regards to responding to queries and mobile website user face.
 helpful 
 Verified review|
7 months ago
Delivered bike with punctured back tyre, no response to service email.
 helpful 
 Verified review|
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
6 months ago
We apologise for the slow response times due to unprecedented increased orders and demand during the crisis. We can see that your case in now being dealt with.
 helpful 
8 months ago
Order was not delivered. Unable to get issue resolved with Bikester.
 helpful 
 Verified review|
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
7 months ago
Unfortunately, the volume of orders in the last few days has caused conflicts in shipping. Your contract will soon become the shipping service provider rights, we assume that your meeting will be with you in a timely manner.
 helpful 
8 months ago
I never received my item or a reply from customer service
 helpful 
 Verified review|
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
7 months ago
We are continuing to investigate with the third party delivery carrier. Response times in customer service are taken longer than usual due to exceptional demand for our products during the crisis.
 helpful 
9 months ago
My order has not arrived - Is there a problem with it?
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 Verified review|
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
8 months ago
For issues with an order please use the contacts page located on our website. The items in question were ordered on 17.05.2020 and delivered on 28.05.2020 (9 working days).
 helpful 
8 months ago
Still waiting for my order to be delivered
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 Verified review|
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
7 months ago
We are delighted to see that your order arrived on the 16th. We hope you're enjoying your new product!
 helpful 
8 months ago
No goods received as yet 12th June 2020
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 Verified review|
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
7 months ago
We are delighted to see that your order arrived on the 15th.
 helpful 
11 months ago
I have not received the goods yet !!!!!
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 Verified review|
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
8 months ago
If you are having issues with your order please contact us through the contacts page on our website.
 helpful 
9 months ago
I never reserved my item not good
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 Verified review|
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
8 months ago
We apologise sincerely that you have not received your item. The item was shipped and confirmed delivered by the carrier. Unfortunately we can not control circumstances where items have been taken off your property.
 helpful 
5 months ago
No sign of my order after 6 days
 helpful (1)
 Verified review|
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
5 months ago
We're pleased to see that your order arrived on September 9th. Please note that as stated on our site, delivery can take 2-5 business days.
 helpful 
6 months ago
Item still not received
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 Verified review|
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
6 months ago
We can see that your order was dispatched quite promptly from our warehouse and handed over to DPD. We have contacted DPD to ask for updates. We will be in touch.
 helpful 
6 months ago
Never received the good
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 Verified review|
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
6 months ago
Upon checking tracking we were delighted to see that your order arrived 10.08.2020
 helpful 
6 months ago
 helpful 
 Verified review|