bikester.co.ukReviews

: 1,639Excellent

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bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews

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Contact
internetstores GmbH
Friedrichstrasse 6
70174 Stuttgart
Germany
Trade register
Amtsgericht Stuttgart HRB 741359
Authorised representative
Dr. Hans Dohrmann (CEO), Thomas Spengler (CCO)

Reviews for bikester.co.uk

4.56/5.00
Excellent
How is the rating calculated?

602 reviews in the last 12 months

80 %
10 %
2 %
2 %
6 %
1,639 total reviews

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5 months ago
Very poor communication from them. Asked for additional items to be added to order and received no reply. Had no feedback on length of time my ebike would take to be delivered. Courier did not contact me and 'Track my parcel' app simply showed it in transit. I phoned them (no phone number on their email) and they promised to get driver to contact me 1/2 hour before delivery, as they will not give any indication of delivery time. They did not, so it was a good thing that my doorbell has a camera on it, so I could see them arrive. Ebike assembly instructions were generic, incorrect and did not detail specific parts of the assembly, such as how to get the Shimano Di2 gears to work. Contacted Bikester for assistance and they took over a week to respond. Their advice was to take it to a local bike shop! Bikester seem to think that because they are busy and dealing with coronavirus, that they can forget customer service because of heavy bike sales. My recommendation is - buy elsewhere.
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
5 months ago
We apologise for the delay in responding to your emails. In order to remedy this issue we have employed additional staff to handle questions from our customers. Understandably this does not necessarily remedy your issue. We shall take note of your issue with the Shimano Di2 gear setup and implement a strategy that avoids this issue in the future. Thank you for highlighting this issue so we can improve our customer service in the future. Kind Regards, BIKESTER Team.
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Read moreShow all positive reviews
5 months ago
Very poor communication from them. Asked for additional items to be added to order and received no reply. Had no feedback on length of time my ebike would take to be delivered. Courier did not contact me and 'Track my parcel' app simply showed it in transit. I phoned them (no phone number on their email) and they promised to get driver to contact me 1/2 hour before delivery, as they will not give any indication of delivery time. They did not, so it was a good thing that my doorbell has a camera on it, so I could see them arrive. Ebike assembly instructions were generic, incorrect and did not detail specific parts of the assembly, such as how to get the Shimano Di2 gears to work. Contacted Bikester for assistance and they took over a week to respond. Their advice was to take it to a local bike shop! Bikester seem to think that because they are busy and dealing with coronavirus, that they can forget customer service because of heavy bike sales. My recommendation is - buy elsewhere.
bikester.co.uk- Logo - reviews
bikester.co.uk- Logo - reviews
Answer by bikester.co.uk
5 months ago
We apologise for the delay in responding to your emails. In order to remedy this issue we have employed additional staff to handle questions from our customers. Understandably this does not necessarily remedy your issue. We shall take note of your issue with the Shimano Di2 gear setup and implement a strategy that avoids this issue in the future. Thank you for highlighting this issue so we can improve our customer service in the future. Kind Regards, BIKESTER Team.
Read more 1 person found this helpful Show all critical reviews

What other customers say about their experience with bikester.co.uk

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1 month ago
All good, great value too
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2 months ago
all as expected
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1 month ago
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1 month ago
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2 months ago
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2 months ago
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2 months ago
Received my ebike in a reasonable time but came with the battery cover not fitted correctly and a screw retaining the cover missing. I managed to refit the cover properly but am told that the missing screw is not available as a spare part... Nothing I can not solve myself but would have liked not having to look for the proper screw myself!
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1 month ago
Returns system very poor. Goods and delivery were good but item did not fit my cycle. Returns system does not work at all. I am unable to print a returns label and have had no response to my communication to seek to resolve this issue
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2 months ago
as I've already written to you - the inner tube you supplied has a leaking valve. I didn't return it as it is not worth wasting the energy for such a small item.
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2 months ago
The bike is perfect. Due to covid communication is difficult? Delivery arrangements are poor.
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1 month ago
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3 months ago
Bikester.co.uk turns out to be a German-based company; I find it remarkable that bike parts can be shipped from Germany at a substantially cheaper price than obtainable in the UK, while still arriving in a couple of days. I was also pleased to be able to find the tyres I wanted on their web site without any trouble: a simple search for "Big Apple 50-406" returned exactly the right thing, whereas UK sites seem to insist on old-style (and very ambiguous) tyre dimensions, while also seeming incapable of thinking there's any type of biking other than "road, mountain and BMX", requiring tyres to be assigned to one of these three categories. Bikester stood out from the crowd, for both price and ease!
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3 months ago
Always good prices, and when they say stuff is in stock, it is in stock. Been caught out by other places that say stuff is in stock, then when you order, you end up waiting ages for it to arrive. This never happens with Bikester, so I always use them now.
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3 months ago
I ordered a CUBE bottle holder and CUBE bottle ,spoilt for choice and colour, both arrived in good packaging and a magazine. The only comment to make is that you need to state the bottle holder does not come with the 2 bolts to attach to bike frame. gmac
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3 months ago
I struggled to find the items online as they are old style 9 speed. So I was really happy you had the correct rings I required. The communications were great, the delivery tracked & arrived in 4 days...fantastic
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